Yellow ai
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Yellow ai's key feedback
A weekly roundup of Yellow ai's key feedback
A weekly roundup of Yellow ai's key feedback
Connectivity Issues
Users frequently experience connectivity problems, which disrupts their ability to communicate effectively with customers. Approximately 30% of users report this issue, impacting their productivity and customer satisfaction.
The app often disconnects, making it hard to maintain a conversation with clients.
Connectivity Issues
Users frequently experience connectivity problems, which disrupts their ability to communicate effectively with customers. Approximately 30% of users report this issue, impacting their productivity and customer satisfaction.
The app often disconnects, making it hard to maintain a conversation with clients.
Connectivity Issues
Users frequently experience connectivity problems, which disrupts their ability to communicate effectively with customers. Approximately 30% of users report this issue, impacting their productivity and customer satisfaction.
The app often disconnects, making it hard to maintain a conversation with clients.
Notification Delays
There are significant delays in receiving push notifications, causing agents to miss important customer queries. This issue affects around 25% of users, leading to slower response times and decreased efficiency.
Notifications come in late, so I miss urgent customer messages.
Notification Delays
There are significant delays in receiving push notifications, causing agents to miss important customer queries. This issue affects around 25% of users, leading to slower response times and decreased efficiency.
Notifications come in late, so I miss urgent customer messages.
Notification Delays
There are significant delays in receiving push notifications, causing agents to miss important customer queries. This issue affects around 25% of users, leading to slower response times and decreased efficiency.
Notifications come in late, so I miss urgent customer messages.
Complex Interface
The app's interface is not user-friendly, making it difficult for agents to navigate and utilize all features effectively. About 20% of users find the interface cumbersome, which hinders their ability to resolve queries swiftly.
The interface is confusing and hard to use, slowing down my work.
Complex Interface
The app's interface is not user-friendly, making it difficult for agents to navigate and utilize all features effectively. About 20% of users find the interface cumbersome, which hinders their ability to resolve queries swiftly.
The interface is confusing and hard to use, slowing down my work.
Complex Interface
The app's interface is not user-friendly, making it difficult for agents to navigate and utilize all features effectively. About 20% of users find the interface cumbersome, which hinders their ability to resolve queries swiftly.
The interface is confusing and hard to use, slowing down my work.
Limited Customization
Users feel restricted by the lack of customization options, which limits their ability to tailor the app to their specific needs. This concern is raised by approximately 15% of users, affecting their overall satisfaction with the app.
I wish there were more customization options to suit my workflow better.
Limited Customization
Users feel restricted by the lack of customization options, which limits their ability to tailor the app to their specific needs. This concern is raised by approximately 15% of users, affecting their overall satisfaction with the app.
I wish there were more customization options to suit my workflow better.
Limited Customization
Users feel restricted by the lack of customization options, which limits their ability to tailor the app to their specific needs. This concern is raised by approximately 15% of users, affecting their overall satisfaction with the app.
I wish there were more customization options to suit my workflow better.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Ada receives overwhelmingly positive feedback for its accuracy in symptom tracking and diagnosis suggestions. Users appreciate its ease of use, comprehensive symptom questionnaires, and the reassurance it provides in managing health concerns. However, some users note limitations in handling chronic illnesses and inclusivity for transgender individuals.
Users' choice
Ada receives overwhelmingly positive feedback for its accuracy in symptom tracking and diagnosis suggestions. Users appreciate its ease of use, comprehensive symptom questionnaires, and the reassurance it provides in managing health concerns. However, some users note limitations in handling chronic illnesses and inclusivity for transgender individuals.
Users' choice
Ada receives overwhelmingly positive feedback for its accuracy in symptom tracking and diagnosis suggestions. Users appreciate its ease of use, comprehensive symptom questionnaires, and the reassurance it provides in managing health concerns. However, some users note limitations in handling chronic illnesses and inclusivity for transgender individuals.
Runner up
Kore.ai is praised for its comprehensive features that integrate communication and collaboration tools, reducing email clutter and enhancing productivity. Users find it intuitive and powerful, though some express concerns about privacy and security.
Runner up
Kore.ai is praised for its comprehensive features that integrate communication and collaboration tools, reducing email clutter and enhancing productivity. Users find it intuitive and powerful, though some express concerns about privacy and security.
Runner up
Kore.ai is praised for its comprehensive features that integrate communication and collaboration tools, reducing email clutter and enhancing productivity. Users find it intuitive and powerful, though some express concerns about privacy and security.
Straggler
Yellow ai is recognized for its innovative live chat technology that enhances agent productivity and automates query handling. Users appreciate its voice and video calling features, though feedback suggests room for improvement in user interface and integration with existing systems.
Straggler
Yellow ai is recognized for its innovative live chat technology that enhances agent productivity and automates query handling. Users appreciate its voice and video calling features, though feedback suggests room for improvement in user interface and integration with existing systems.
Straggler
Yellow ai is recognized for its innovative live chat technology that enhances agent productivity and automates query handling. Users appreciate its voice and video calling features, though feedback suggests room for improvement in user interface and integration with existing systems.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Notification Delays
Push notifications are not timely, causing agents to miss critical tickets during breaks. This delay in notifications impacts the overall efficiency of query resolution.
Video Call Quality
The video calling feature suffers from poor quality, leading to disrupted communication with customers. This affects the ability to provide seamless customer interactions.
AI Workflow Errors
AI Agent Workflows occasionally malfunction, resulting in incorrect automated actions. This inconsistency undermines the reliability of automation in query handling.
Limited L2 Query Handling
The app struggles with handling complex L2 queries, requiring more manual intervention than expected. This limitation reduces the overall efficiency of the support process.
Teammate Collaboration Issues
Collaboration features are not intuitive, making it difficult for agents to work together on resolving queries. This hampers the team's ability to efficiently address customer issues.
Feedback Mechanism Flaws
The instant feedback feature is not capturing accurate customer sentiments, leading to misleading insights. This flaw affects the ability to make informed improvements.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal