Filmora：AI Video Editor, Maker
Filmora：AI Video Editor, Maker
Filmora：AI Video Editor, Maker
Filmora：AI Video Editor, Maker
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 10% of users, particularly amateur animators, are frustrated with the app's inability to maintain frame duration, which disrupts their animation projects.'s key feedback
A weekly roundup of Around 10% of users, particularly amateur animators, are frustrated with the app's inability to maintain frame duration, which disrupts their animation projects.'s key feedback
A weekly roundup of Around 10% of users, particularly amateur animators, are frustrated with the app's inability to maintain frame duration, which disrupts their animation projects.'s key feedback
Subscription Confusion
A significant number of users, approximately 15%, express frustration over unexpected charges and unclear subscription terms, feeling misled by the app's pricing structure.
I was charged $50 annually without realizing it, and now I'm just really upset.
Subscription Confusion
A significant number of users, approximately 15%, express frustration over unexpected charges and unclear subscription terms, feeling misled by the app's pricing structure.
I was charged $50 annually without realizing it, and now I'm just really upset.
Subscription Confusion
A significant number of users, approximately 15%, express frustration over unexpected charges and unclear subscription terms, feeling misled by the app's pricing structure.
I was charged $50 annually without realizing it, and now I'm just really upset.
Limited Animation Support
Around 10% of users, particularly amateur animators, are frustrated with the app's inability to maintain frame duration, which disrupts their animation projects.
The app doesn't allow me to keep frames on screen for the needed duration, which is crucial for my animation work.
Limited Animation Support
Around 10% of users, particularly amateur animators, are frustrated with the app's inability to maintain frame duration, which disrupts their animation projects.
The app doesn't allow me to keep frames on screen for the needed duration, which is crucial for my animation work.
Limited Animation Support
Around 10% of users, particularly amateur animators, are frustrated with the app's inability to maintain frame duration, which disrupts their animation projects.
The app doesn't allow me to keep frames on screen for the needed duration, which is crucial for my animation work.
Glitchy Performance
Approximately 8% of users report issues with the app being glitchy and slow, making it difficult to create videos efficiently.
The app is so glitchy and takes forever to load, I can't even make a video.
Glitchy Performance
Approximately 8% of users report issues with the app being glitchy and slow, making it difficult to create videos efficiently.
The app is so glitchy and takes forever to load, I can't even make a video.
Glitchy Performance
Approximately 8% of users report issues with the app being glitchy and slow, making it difficult to create videos efficiently.
The app is so glitchy and takes forever to load, I can't even make a video.
In-App Purchase Pressure
About 12% of users feel pressured to make additional in-app purchases despite already having a subscription, which they find misleading and frustrating.
I paid for the pro version, but they keep asking for more money for credits, which is frustrating.
In-App Purchase Pressure
About 12% of users feel pressured to make additional in-app purchases despite already having a subscription, which they find misleading and frustrating.
I paid for the pro version, but they keep asking for more money for credits, which is frustrating.
In-App Purchase Pressure
About 12% of users feel pressured to make additional in-app purchases despite already having a subscription, which they find misleading and frustrating.
I paid for the pro version, but they keep asking for more money for credits, which is frustrating.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
InShot receives high praise for its ease of use, extensive features, and affordability. Users appreciate its ability to create high-quality videos with minimal effort, although some express frustration with ads and occasional glitches.
Users' choice
InShot receives high praise for its ease of use, extensive features, and affordability. Users appreciate its ability to create high-quality videos with minimal effort, although some express frustration with ads and occasional glitches.
Users' choice
InShot receives high praise for its ease of use, extensive features, and affordability. Users appreciate its ability to create high-quality videos with minimal effort, although some express frustration with ads and occasional glitches.
Runner up
Filmora is lauded for its user-friendly interface and powerful AI features, making video editing accessible for both beginners and professionals. However, some users criticize its pricing model and occasional bugs, which can hinder the editing experience.
Runner up
Filmora is lauded for its user-friendly interface and powerful AI features, making video editing accessible for both beginners and professionals. However, some users criticize its pricing model and occasional bugs, which can hinder the editing experience.
Runner up
Filmora is lauded for its user-friendly interface and powerful AI features, making video editing accessible for both beginners and professionals. However, some users criticize its pricing model and occasional bugs, which can hinder the editing experience.
Straggler
Adobe Premiere Rush is appreciated for its professional-grade features and integration with other Adobe products. However, users often mention its high cost and missing features compared to its desktop counterpart, leading to mixed reviews.
Straggler
Adobe Premiere Rush is appreciated for its professional-grade features and integration with other Adobe products. However, users often mention its high cost and missing features compared to its desktop counterpart, leading to mixed reviews.
Straggler
Adobe Premiere Rush is appreciated for its professional-grade features and integration with other Adobe products. However, users often mention its high cost and missing features compared to its desktop counterpart, leading to mixed reviews.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Subscription Confusion
Users are frustrated with unexpected charges and unclear subscription terms, leading to dissatisfaction and feelings of being scammed. This issue highlights the need for clearer communication regarding subscription renewals and charges.
Frame Duration Limitation
The app fails to maintain specific frame durations, which is crucial for animators who need precise timing for their work. This limitation disrupts the creative process for users who rely on exact frame control.
Glitchy Performance
The app experiences glitches and slow loading times, making it difficult for users to create videos efficiently. This performance issue detracts from the overall user experience and usability.
In-App Purchase Pressure
Users feel pressured to make additional in-app purchases even after subscribing to the Pro version, which diminishes the perceived value of the subscription. This practice can lead to user dissatisfaction and perceptions of unfair monetization.
Lack of Desktop Version
Some users express a desire for a desktop version of the app to enhance their editing capabilities. This feedback suggests an opportunity to expand the product offering to meet user needs.
Feature Labeling Issues
Certain features are not clearly labeled, causing confusion and requiring users to experiment to understand their functionality. Improving feature labeling could enhance user experience and reduce the learning curve.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal