what3words: Navigation & Maps
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of A significant number of users report that the app crashes upon launch, rendering it unusable. This issue affects around 10% of users, who are unable to access the app despite reinstalling it.'s key feedback
A weekly roundup of A significant number of users report that the app crashes upon launch, rendering it unusable. This issue affects around 10% of users, who are unable to access the app despite reinstalling it.'s key feedback
A weekly roundup of A significant number of users report that the app crashes upon launch, rendering it unusable. This issue affects around 10% of users, who are unable to access the app despite reinstalling it.'s key feedback
High Subscription Cost
Many users find the subscription cost of $5/month or $50/year too high, especially for infrequent use. Approximately 15% of users express dissatisfaction with the pricing model, suggesting a lower tier would be more appealing.
The app is great, but the $5/month subscription is too expensive for occasional use.
High Subscription Cost
Many users find the subscription cost of $5/month or $50/year too high, especially for infrequent use. Approximately 15% of users express dissatisfaction with the pricing model, suggesting a lower tier would be more appealing.
The app is great, but the $5/month subscription is too expensive for occasional use.
High Subscription Cost
Many users find the subscription cost of $5/month or $50/year too high, especially for infrequent use. Approximately 15% of users express dissatisfaction with the pricing model, suggesting a lower tier would be more appealing.
The app is great, but the $5/month subscription is too expensive for occasional use.
App Crashing Issues
A significant number of users report that the app crashes upon launch, rendering it unusable. This issue affects around 10% of users, who are unable to access the app despite reinstalling it.
The app crashes immediately after opening, making it impossible to use.
App Crashing Issues
A significant number of users report that the app crashes upon launch, rendering it unusable. This issue affects around 10% of users, who are unable to access the app despite reinstalling it.
The app crashes immediately after opening, making it impossible to use.
App Crashing Issues
A significant number of users report that the app crashes upon launch, rendering it unusable. This issue affects around 10% of users, who are unable to access the app despite reinstalling it.
The app crashes immediately after opening, making it impossible to use.
Feature Lock Frustration
Users are frustrated by the presence of locked features that require payment, which they find intrusive and annoying. Approximately 8% of users mention this as a major drawback, detracting from the user experience.
The app is cluttered with lock icons for features that require a subscription, which is frustrating.
Feature Lock Frustration
Users are frustrated by the presence of locked features that require payment, which they find intrusive and annoying. Approximately 8% of users mention this as a major drawback, detracting from the user experience.
The app is cluttered with lock icons for features that require a subscription, which is frustrating.
Feature Lock Frustration
Users are frustrated by the presence of locked features that require payment, which they find intrusive and annoying. Approximately 8% of users mention this as a major drawback, detracting from the user experience.
The app is cluttered with lock icons for features that require a subscription, which is frustrating.
Miscommunication Risk
The use of similar-sounding words in what3words addresses can lead to miscommunication, especially when spoken. About 5% of users highlight this as a potential issue, suggesting it could cause confusion.
The app's use of similar words can lead to miscommunication, especially when spoken over the phone.
Miscommunication Risk
The use of similar-sounding words in what3words addresses can lead to miscommunication, especially when spoken. About 5% of users highlight this as a potential issue, suggesting it could cause confusion.
The app's use of similar words can lead to miscommunication, especially when spoken over the phone.
Miscommunication Risk
The use of similar-sounding words in what3words addresses can lead to miscommunication, especially when spoken. About 5% of users highlight this as a potential issue, suggesting it could cause confusion.
The app's use of similar words can lead to miscommunication, especially when spoken over the phone.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
what3words receives mixed feedback. Many users praise its innovative approach to location sharing and its utility in emergency situations, while others criticize its reliance on a proprietary system and issues with app stability. Some users find the subscription model too expensive, and there are concerns about the app's usability and occasional technical glitches.
Users' choice
what3words receives mixed feedback. Many users praise its innovative approach to location sharing and its utility in emergency situations, while others criticize its reliance on a proprietary system and issues with app stability. Some users find the subscription model too expensive, and there are concerns about the app's usability and occasional technical glitches.
Users' choice
what3words receives mixed feedback. Many users praise its innovative approach to location sharing and its utility in emergency situations, while others criticize its reliance on a proprietary system and issues with app stability. Some users find the subscription model too expensive, and there are concerns about the app's usability and occasional technical glitches.
Runner up
Google Maps is generally well-regarded for its comprehensive features and reliability. Users appreciate its accurate navigation, extensive database, and integration with other Google services. However, some users report issues with recent updates causing glitches and incorrect directions, leading to frustration.
Runner up
Google Maps is generally well-regarded for its comprehensive features and reliability. Users appreciate its accurate navigation, extensive database, and integration with other Google services. However, some users report issues with recent updates causing glitches and incorrect directions, leading to frustration.
Runner up
Google Maps is generally well-regarded for its comprehensive features and reliability. Users appreciate its accurate navigation, extensive database, and integration with other Google services. However, some users report issues with recent updates causing glitches and incorrect directions, leading to frustration.
Straggler
Apple Maps receives mixed reviews, with some users appreciating its integration with iOS and smooth interface. However, many users report frequent glitches, inaccurate directions, and issues with updates, leading to dissatisfaction and a preference for alternative navigation apps.
Straggler
Apple Maps receives mixed reviews, with some users appreciating its integration with iOS and smooth interface. However, many users report frequent glitches, inaccurate directions, and issues with updates, leading to dissatisfaction and a preference for alternative navigation apps.
Straggler
Apple Maps receives mixed reviews, with some users appreciating its integration with iOS and smooth interface. However, many users report frequent glitches, inaccurate directions, and issues with updates, leading to dissatisfaction and a preference for alternative navigation apps.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Pricing Concerns
Users find the Pro subscription too expensive, especially for infrequent use, suggesting a lower price point could increase subscriptions.
App Crashes
Several users report the app crashing upon launch, rendering it unusable and frustrating, especially in critical situations.
Feature Lock Frustration
The presence of padlock icons indicating locked features is perceived as aggressive monetization, detracting from user experience.
Plural Confusion
The use of plurals in word combinations leads to miscommunication, as users struggle with similar-sounding addresses.
Widget Issues
The app's widget interferes with functionality, causing persistent GPS accuracy messages until removed.
Language Selection Problem
Users face difficulties during sign-up due to the absence of English language options, hindering app accessibility.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal