This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
iOS Compatibility Issues
Users report that WeChat is not well-adapted to the latest iOS versions, leading to functionality problems and dissatisfaction. Around 10% of users mention issues related to iOS compatibility.
WeChat is not adapted to iOS 26, causing problems.
Privacy Concerns
There are significant concerns about privacy, with users feeling that their personal information is not adequately protected. Approximately 8% of users express worries about data privacy and security.
I am concerned about sharing personal information before adding friends.
Minor Mode Restrictions
Some users are mistakenly placed in a minor mode, which restricts their app usage and causes frustration. About 5% of users report issues with being incorrectly identified as minors.
The app wrongly thinks I'm a minor, limiting my usage.
Users' choice
WhatsApp receives a mix of positive and negative feedback. Users appreciate its reliability and ease of use for communication, but some are frustrated with frequent updates and issues with account restrictions.
Runner up
WeChat has a diverse range of features that users enjoy, such as Moments and translation capabilities. However, many users express dissatisfaction with account setup difficulties, privacy concerns, and issues with app updates.
Straggler
Facebook Messenger is praised for its functionality and ability to connect with friends and family. Nonetheless, users are concerned about privacy and frequent unwanted updates.
Dark Mode Issues
Users are frustrated with the lack of dark mode adaptation, especially after updates that removed automatic dark icon rendering. This inconsistency in UI design affects user satisfaction on iOS devices.
Account Setup Frustrations
The account setup process is overly complicated, requiring existing users to scan a QR code, which is seen as a barrier to entry. This cumbersome process deters new users from joining the platform.
CallKit Removal
The removal of CallKit integration has led to dissatisfaction, as users find it essential for seamless call notifications. This feature's absence disrupts the user experience, especially for those with non-86 phone numbers.
Security Concerns
Users express concerns over security threats and unauthorized data sharing, including personal information being sold to scammers. This perception of poor data privacy undermines trust in the app.
Minor Mode Misclassification
Adults are mistakenly classified as minors, leading to restricted app functionalities and payment verification issues. This misclassification affects user autonomy and transaction reliability.
iOS Compatibility Delays
The app's delayed adaptation to iOS 26 has been criticized, with users experiencing functionality issues on updated devices. This lag in compatibility affects user experience and app performance.
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
