Waze Navigation & Live Traffic

Waze Navigation & Live Traffic

Waze Navigation & Live Traffic

Waze Navigation & Live Traffic

This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.

Building trust in every customer interaction

Top Insights

Top Insights

Top Insights

A weekly roundup of A few users experience app freezing when typing in an address, causing delays and frustration. This issue affects about 3% of users, hindering the app's usability during critical moments when quick navigation is needed.'s key feedback

A weekly roundup of A few users experience app freezing when typing in an address, causing delays and frustration. This issue affects about 3% of users, hindering the app's usability during critical moments when quick navigation is needed.'s key feedback

A weekly roundup of A few users experience app freezing when typing in an address, causing delays and frustration. This issue affects about 3% of users, hindering the app's usability during critical moments when quick navigation is needed.'s key feedback

Voice Navigation Issues

Some users report that the latest update broke voice navigation, requiring them to constantly look at their phone or CarPlay screen, which affects approximately 5% of users. This issue compromises safety and convenience, as users are not alerted to upcoming turns.

The latest update broke voice navigation, making it unsafe as I have to keep looking at the screen.

Voice Navigation Issues

Some users report that the latest update broke voice navigation, requiring them to constantly look at their phone or CarPlay screen, which affects approximately 5% of users. This issue compromises safety and convenience, as users are not alerted to upcoming turns.

The latest update broke voice navigation, making it unsafe as I have to keep looking at the screen.

Voice Navigation Issues

Some users report that the latest update broke voice navigation, requiring them to constantly look at their phone or CarPlay screen, which affects approximately 5% of users. This issue compromises safety and convenience, as users are not alerted to upcoming turns.

The latest update broke voice navigation, making it unsafe as I have to keep looking at the screen.

App Freezing

A few users experience app freezing when typing in an address, causing delays and frustration. This issue affects about 3% of users, hindering the app's usability during critical moments when quick navigation is needed.

Every time I type an address, the app freezes for a minute, which is frustrating.

App Freezing

A few users experience app freezing when typing in an address, causing delays and frustration. This issue affects about 3% of users, hindering the app's usability during critical moments when quick navigation is needed.

Every time I type an address, the app freezes for a minute, which is frustrating.

App Freezing

A few users experience app freezing when typing in an address, causing delays and frustration. This issue affects about 3% of users, hindering the app's usability during critical moments when quick navigation is needed.

Every time I type an address, the app freezes for a minute, which is frustrating.

Privacy Concerns

Some users are concerned about privacy, particularly regarding the app's request for access to their contact list. This affects around 2% of users, who are uncomfortable with sharing personal data and may consider switching to other apps.

I refuse to give Waze access to my contact list, it's a privacy concern for me.

Privacy Concerns

Some users are concerned about privacy, particularly regarding the app's request for access to their contact list. This affects around 2% of users, who are uncomfortable with sharing personal data and may consider switching to other apps.

I refuse to give Waze access to my contact list, it's a privacy concern for me.

Privacy Concerns

Some users are concerned about privacy, particularly regarding the app's request for access to their contact list. This affects around 2% of users, who are uncomfortable with sharing personal data and may consider switching to other apps.

I refuse to give Waze access to my contact list, it's a privacy concern for me.

Route Errors

A small percentage of users, about 4%, report that Waze sometimes suggests longer routes or makes errors during high traffic or bad weather, leading to inefficient navigation.

Waze often gives the longest route during high traffic or bad weather, which is frustrating.

Route Errors

A small percentage of users, about 4%, report that Waze sometimes suggests longer routes or makes errors during high traffic or bad weather, leading to inefficient navigation.

Waze often gives the longest route during high traffic or bad weather, which is frustrating.

Route Errors

A small percentage of users, about 4%, report that Waze sometimes suggests longer routes or makes errors during high traffic or bad weather, leading to inefficient navigation.

Waze often gives the longest route during high traffic or bad weather, which is frustrating.

Competitor Benchmark

A weekly roundup of Client

A weekly roundup of Client

Users' choice

Waze is highly praised for its real-time traffic updates, accurate ETAs, and user-friendly interface. Users appreciate its ability to reroute around traffic jams and provide safety alerts. However, some users report issues with excessive alerts and occasional routing errors.

Users' choice

Waze is highly praised for its real-time traffic updates, accurate ETAs, and user-friendly interface. Users appreciate its ability to reroute around traffic jams and provide safety alerts. However, some users report issues with excessive alerts and occasional routing errors.

Users' choice

Waze is highly praised for its real-time traffic updates, accurate ETAs, and user-friendly interface. Users appreciate its ability to reroute around traffic jams and provide safety alerts. However, some users report issues with excessive alerts and occasional routing errors.

Runner up

HERE WeGo is appreciated for its offline maps and detailed navigation features, making it a strong alternative to Google and Apple Maps. Users like its ability to download entire regions for offline use and its privacy features. However, some users experience issues with outdated map data and limited CarPlay functionality.

Runner up

HERE WeGo is appreciated for its offline maps and detailed navigation features, making it a strong alternative to Google and Apple Maps. Users like its ability to download entire regions for offline use and its privacy features. However, some users experience issues with outdated map data and limited CarPlay functionality.

Runner up

HERE WeGo is appreciated for its offline maps and detailed navigation features, making it a strong alternative to Google and Apple Maps. Users like its ability to download entire regions for offline use and its privacy features. However, some users experience issues with outdated map data and limited CarPlay functionality.

Straggler

Google Maps receives mixed feedback, with users appreciating its comprehensive features and integration with other Google services. However, many users report issues with app stability, incorrect routing, and frequent bugs, leading to frustration and a decline in user satisfaction.

Straggler

Google Maps receives mixed feedback, with users appreciating its comprehensive features and integration with other Google services. However, many users report issues with app stability, incorrect routing, and frequent bugs, leading to frustration and a decline in user satisfaction.

Straggler

Google Maps receives mixed feedback, with users appreciating its comprehensive features and integration with other Google services. However, many users report issues with app stability, incorrect routing, and frequent bugs, leading to frustration and a decline in user satisfaction.

Nuggets

Major highlights of the week

Nuggets

Major highlights of the week

Nuggets

Major highlights of the week

Voice Navigation Failure

The latest update has disrupted voice navigation, forcing users to rely on visual cues, which compromises safety and usability. This issue necessitates constant screen attention, akin to using a paper map.

iPad Compatibility Issue

The app fails to open on iPads, which limits accessibility for users who prefer or rely on larger screens for navigation. This issue has emerged recently, affecting user experience negatively.

Route Optimization Errors

During high traffic or adverse weather conditions, Waze suggests longer or incorrect routes, leading to inefficient navigation. This glitch undermines the app's core promise of optimal route guidance.

Excessive Alerts

The app provides an overwhelming number of alerts, particularly for railroad crossings, which can be distracting and reduce the overall user experience. Users find the frequency of these alerts excessive and unnecessary.

Privacy Concerns

Waze's request for access to users' contact lists has raised significant privacy concerns, leading some users to consider switching to alternative apps. This demand is perceived as intrusive and unnecessary.

Delayed Traffic Alerts

Traffic alerts are often provided too late, preventing users from making timely route adjustments to avoid delays. This issue diminishes the app's effectiveness in real-time traffic management.

Your voice of customer, unified

Your voice of customer, unified

Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

How leading brands use Clarity

How leading brands use Clarity

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

126 million

global subscribers

126 million

global subscribers

126 million

global subscribers

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

467,000

monthly customers

467,000

monthly customers

467,000

monthly customers