Wawa
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Many users face difficulties logging into the app, with some unable to create accounts or being repeatedly signed out, which hinders their ability to use the app effectively. This affects around 15% of users.'s key feedback
A weekly roundup of Many users face difficulties logging into the app, with some unable to create accounts or being repeatedly signed out, which hinders their ability to use the app effectively. This affects around 15% of users.'s key feedback
A weekly roundup of Many users face difficulties logging into the app, with some unable to create accounts or being repeatedly signed out, which hinders their ability to use the app effectively. This affects around 15% of users.'s key feedback
Order Failures
A significant number of users experience issues where their orders are not processed correctly, leading to confusion and frustration when they arrive at the store to find no record of their order. Approximately 20% of users report this issue.
I ordered through the app, paid with Apple Pay, and when I showed up, they had no orders on their end.
Order Failures
A significant number of users experience issues where their orders are not processed correctly, leading to confusion and frustration when they arrive at the store to find no record of their order. Approximately 20% of users report this issue.
I ordered through the app, paid with Apple Pay, and when I showed up, they had no orders on their end.
Order Failures
A significant number of users experience issues where their orders are not processed correctly, leading to confusion and frustration when they arrive at the store to find no record of their order. Approximately 20% of users report this issue.
I ordered through the app, paid with Apple Pay, and when I showed up, they had no orders on their end.
Login Issues
Many users face difficulties logging into the app, with some unable to create accounts or being repeatedly signed out, which hinders their ability to use the app effectively. This affects around 15% of users.
Constant issues logging in; it says try again for 3 weeks now.
Login Issues
Many users face difficulties logging into the app, with some unable to create accounts or being repeatedly signed out, which hinders their ability to use the app effectively. This affects around 15% of users.
Constant issues logging in; it says try again for 3 weeks now.
Login Issues
Many users face difficulties logging into the app, with some unable to create accounts or being repeatedly signed out, which hinders their ability to use the app effectively. This affects around 15% of users.
Constant issues logging in; it says try again for 3 weeks now.
Point Expiration
The recent change in the rewards system, where points now expire in 6 months instead of 12, has upset users who feel this is not consumer-friendly, especially during tough economic times. This change impacts about 10% of users.
Points now expire in 6 months, rather than 12, making the app less worthwhile.
Point Expiration
The recent change in the rewards system, where points now expire in 6 months instead of 12, has upset users who feel this is not consumer-friendly, especially during tough economic times. This change impacts about 10% of users.
Points now expire in 6 months, rather than 12, making the app less worthwhile.
Point Expiration
The recent change in the rewards system, where points now expire in 6 months instead of 12, has upset users who feel this is not consumer-friendly, especially during tough economic times. This change impacts about 10% of users.
Points now expire in 6 months, rather than 12, making the app less worthwhile.
Delivery GPS Errors
Users report that the app's GPS often directs delivery drivers to incorrect locations, causing inconvenience and failed deliveries. This issue affects approximately 5% of users.
The GPS takes delivery drivers to the wrong location every time.
Delivery GPS Errors
Users report that the app's GPS often directs delivery drivers to incorrect locations, causing inconvenience and failed deliveries. This issue affects approximately 5% of users.
The GPS takes delivery drivers to the wrong location every time.
Delivery GPS Errors
Users report that the app's GPS often directs delivery drivers to incorrect locations, causing inconvenience and failed deliveries. This issue affects approximately 5% of users.
The GPS takes delivery drivers to the wrong location every time.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Circle K receives high praise for its customer service, rewards program, and app functionality. Users appreciate the significant gas discounts and the friendly staff, making it a favorite among gas station apps.
Users' choice
Circle K receives high praise for its customer service, rewards program, and app functionality. Users appreciate the significant gas discounts and the friendly staff, making it a favorite among gas station apps.
Users' choice
Circle K receives high praise for its customer service, rewards program, and app functionality. Users appreciate the significant gas discounts and the friendly staff, making it a favorite among gas station apps.
Runner up
Sheetz is well-regarded for its friendly service and convenient app features, though some users express frustration with recent app updates and reward changes. Despite these issues, many customers remain loyal due to the quality of food and service.
Runner up
Sheetz is well-regarded for its friendly service and convenient app features, though some users express frustration with recent app updates and reward changes. Despite these issues, many customers remain loyal due to the quality of food and service.
Runner up
Sheetz is well-regarded for its friendly service and convenient app features, though some users express frustration with recent app updates and reward changes. Despite these issues, many customers remain loyal due to the quality of food and service.
Straggler
Wawa's app faces significant criticism for technical issues, such as login problems and order failures. While some users appreciate the rewards program, many are frustrated by the app's unreliability and recent changes to the points system.
Straggler
Wawa's app faces significant criticism for technical issues, such as login problems and order failures. While some users appreciate the rewards program, many are frustrated by the app's unreliability and recent changes to the points system.
Straggler
Wawa's app faces significant criticism for technical issues, such as login problems and order failures. While some users appreciate the rewards program, many are frustrated by the app's unreliability and recent changes to the points system.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
VPN Requirement
The app requires users to disconnect their VPN to function, causing inconvenience and raising security concerns.
Order Failures
Users experience order failures without notification, leading to confusion and wasted trips to the store.
Account Setup Issues
The app fails to allow users to set up accounts, preventing them from accessing app features.
Delivery GPS Errors
The app's GPS directs delivery drivers to incorrect locations, causing delivery issues.
Points Expiration
The reduction of points expiration from 12 months to 6 months frustrates users, diminishing the app's value.
Login and Update Problems
Users face persistent login issues and are forced to update the app at inconvenient times, disrupting usage.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal