Volkswagen
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of The app's interface is described as confusing and inconsistent, with users struggling to navigate between app and web views, and experiencing frequent errors. This affects around 20% of users, who find the app difficult to use effectively.'s key feedback
A weekly roundup of The app's interface is described as confusing and inconsistent, with users struggling to navigate between app and web views, and experiencing frequent errors. This affects around 20% of users, who find the app difficult to use effectively.'s key feedback
A weekly roundup of The app's interface is described as confusing and inconsistent, with users struggling to navigate between app and web views, and experiencing frequent errors. This affects around 20% of users, who find the app difficult to use effectively.'s key feedback
Functionality Issues
Many users report that key functionalities, such as sending navigation destinations to the car or using pre-programmed departure times, do not work as expected. Approximately 30% of users seem to be affected by these issues, leading to frustration and dissatisfaction.
The app fails to send navigation destinations to my car, which is very disappointing.
Functionality Issues
Many users report that key functionalities, such as sending navigation destinations to the car or using pre-programmed departure times, do not work as expected. Approximately 30% of users seem to be affected by these issues, leading to frustration and dissatisfaction.
The app fails to send navigation destinations to my car, which is very disappointing.
Functionality Issues
Many users report that key functionalities, such as sending navigation destinations to the car or using pre-programmed departure times, do not work as expected. Approximately 30% of users seem to be affected by these issues, leading to frustration and dissatisfaction.
The app fails to send navigation destinations to my car, which is very disappointing.
User Interface Confusion
The app's interface is described as confusing and inconsistent, with users struggling to navigate between app and web views, and experiencing frequent errors. This affects around 20% of users, who find the app difficult to use effectively.
The app is a confusing mix of app and web views, often requiring new authentication.
User Interface Confusion
The app's interface is described as confusing and inconsistent, with users struggling to navigate between app and web views, and experiencing frequent errors. This affects around 20% of users, who find the app difficult to use effectively.
The app is a confusing mix of app and web views, often requiring new authentication.
User Interface Confusion
The app's interface is described as confusing and inconsistent, with users struggling to navigate between app and web views, and experiencing frequent errors. This affects around 20% of users, who find the app difficult to use effectively.
The app is a confusing mix of app and web views, often requiring new authentication.
Connectivity Problems
Users frequently encounter issues with app connectivity, such as being unable to log in or experiencing data synchronization problems. These connectivity issues impact about 25% of users, hindering their ability to use the app reliably.
I can't log in to the app despite using the correct password, which is very frustrating.
Connectivity Problems
Users frequently encounter issues with app connectivity, such as being unable to log in or experiencing data synchronization problems. These connectivity issues impact about 25% of users, hindering their ability to use the app reliably.
I can't log in to the app despite using the correct password, which is very frustrating.
Connectivity Problems
Users frequently encounter issues with app connectivity, such as being unable to log in or experiencing data synchronization problems. These connectivity issues impact about 25% of users, hindering their ability to use the app reliably.
I can't log in to the app despite using the correct password, which is very frustrating.
Limited Features
There is a notable dissatisfaction with the limited features of the app compared to competitors, with users expecting more comprehensive functionalities like detailed telemetry data and remote control options. This affects approximately 15% of users who feel the app lacks essential features.
The app lacks many features that competitors offer, such as detailed telemetry data.
Limited Features
There is a notable dissatisfaction with the limited features of the app compared to competitors, with users expecting more comprehensive functionalities like detailed telemetry data and remote control options. This affects approximately 15% of users who feel the app lacks essential features.
The app lacks many features that competitors offer, such as detailed telemetry data.
Limited Features
There is a notable dissatisfaction with the limited features of the app compared to competitors, with users expecting more comprehensive functionalities like detailed telemetry data and remote control options. This affects approximately 15% of users who feel the app lacks essential features.
The app lacks many features that competitors offer, such as detailed telemetry data.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
BMW's app receives mixed feedback, with users praising its reliability and user-friendliness, but also expressing frustration over sporadic connectivity issues and slow performance. Some users appreciate the app's features, while others find it lacking compared to competitors.
Users' choice
BMW's app receives mixed feedback, with users praising its reliability and user-friendliness, but also expressing frustration over sporadic connectivity issues and slow performance. Some users appreciate the app's features, while others find it lacking compared to competitors.
Users' choice
BMW's app receives mixed feedback, with users praising its reliability and user-friendliness, but also expressing frustration over sporadic connectivity issues and slow performance. Some users appreciate the app's features, while others find it lacking compared to competitors.
Runner up
Volkswagen's app is criticized for frequent technical issues, such as data synchronization problems and limited functionality. Users express dissatisfaction with the app's reliability and the lack of features compared to other brands, though some updates have been appreciated.
Runner up
Volkswagen's app is criticized for frequent technical issues, such as data synchronization problems and limited functionality. Users express dissatisfaction with the app's reliability and the lack of features compared to other brands, though some updates have been appreciated.
Runner up
Volkswagen's app is criticized for frequent technical issues, such as data synchronization problems and limited functionality. Users express dissatisfaction with the app's reliability and the lack of features compared to other brands, though some updates have been appreciated.
Straggler
Mercedes' app receives mixed reviews, with users appreciating its comprehensive features but criticizing its frequent technical glitches and poor customer support. The app's functionality is often compared unfavorably to competitors, with users expressing frustration over unresolved issues.
Straggler
Mercedes' app receives mixed reviews, with users appreciating its comprehensive features but criticizing its frequent technical glitches and poor customer support. The app's functionality is often compared unfavorably to competitors, with users expressing frustration over unresolved issues.
Straggler
Mercedes' app receives mixed reviews, with users appreciating its comprehensive features but criticizing its frequent technical glitches and poor customer support. The app's functionality is often compared unfavorably to competitors, with users expressing frustration over unresolved issues.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Navigation Failures
The app fails to send navigation destinations to vehicles, a feature that previously worked with the We Connect app. This issue persists despite updates, causing frustration among users who rely on this functionality.
Alarm Management
Users are unable to manage or receive notifications for vehicle alarms through the app, a feature that was available in older versions. This lack of functionality is particularly frustrating for users who experience false alarms.
Fuel Type Selection
The app's fuel price feature defaults to Super 95 and does not allow users to select or favor other fuel types, reducing its utility for those who require different fuels. This limitation makes the app's interface less user-friendly.
Login and Registration Issues
Users face significant challenges with app registration and login, often getting stuck at the country selection or experiencing account lockouts. These issues prevent users from accessing the app's features entirely.
Push Notification Overload
The app sends excessive push notifications about charging activities, sometimes from other vehicles, leading users to disable notifications entirely. This suggests a backend misconfiguration and potential data leak.
Inconsistent Data Updates
The app displays outdated vehicle status information without clear indicators of data freshness, causing confusion about the current state of the vehicle. Users are left uncertain if the displayed data is accurate.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal