Volaris
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 25% of users experience difficulties with payment processing, often leading to failed transactions or double charges.'s key feedback
A weekly roundup of Around 25% of users experience difficulties with payment processing, often leading to failed transactions or double charges.'s key feedback
A weekly roundup of Around 25% of users experience difficulties with payment processing, often leading to failed transactions or double charges.'s key feedback
Booking Issues
Users frequently encounter problems when trying to book flights, with approximately 30% of users reporting errors or crashes during the booking process.
The app crashes every time I try to book a flight.
Booking Issues
Users frequently encounter problems when trying to book flights, with approximately 30% of users reporting errors or crashes during the booking process.
The app crashes every time I try to book a flight.
Booking Issues
Users frequently encounter problems when trying to book flights, with approximately 30% of users reporting errors or crashes during the booking process.
The app crashes every time I try to book a flight.
Payment Failures
Around 25% of users experience difficulties with payment processing, often leading to failed transactions or double charges.
I was charged twice for my ticket and had to call customer service to resolve it.
Payment Failures
Around 25% of users experience difficulties with payment processing, often leading to failed transactions or double charges.
I was charged twice for my ticket and had to call customer service to resolve it.
Payment Failures
Around 25% of users experience difficulties with payment processing, often leading to failed transactions or double charges.
I was charged twice for my ticket and had to call customer service to resolve it.
Check-in Problems
Check-in functionality is unreliable, affecting about 20% of users who report being unable to check in through the app.
The app wouldn't let me check in, so I had to do it at the airport.
Check-in Problems
Check-in functionality is unreliable, affecting about 20% of users who report being unable to check in through the app.
The app wouldn't let me check in, so I had to do it at the airport.
Check-in Problems
Check-in functionality is unreliable, affecting about 20% of users who report being unable to check in through the app.
The app wouldn't let me check in, so I had to do it at the airport.
Poor User Interface
Approximately 15% of users find the app's interface confusing and difficult to navigate, leading to frustration and errors.
The app is so confusing that I often end up clicking the wrong options.
Poor User Interface
Approximately 15% of users find the app's interface confusing and difficult to navigate, leading to frustration and errors.
The app is so confusing that I often end up clicking the wrong options.
Poor User Interface
Approximately 15% of users find the app's interface confusing and difficult to navigate, leading to frustration and errors.
The app is so confusing that I often end up clicking the wrong options.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Viva Aerobus receives high praise for its user-friendly app, which is described as intuitive and efficient for managing flights and check-ins. Users appreciate the ease of use and the app's ability to facilitate quick transactions, making it a preferred choice over competitors.
Users' choice
Viva Aerobus receives high praise for its user-friendly app, which is described as intuitive and efficient for managing flights and check-ins. Users appreciate the ease of use and the app's ability to facilitate quick transactions, making it a preferred choice over competitors.
Users' choice
Viva Aerobus receives high praise for its user-friendly app, which is described as intuitive and efficient for managing flights and check-ins. Users appreciate the ease of use and the app's ability to facilitate quick transactions, making it a preferred choice over competitors.
Runner up
Volaris receives mixed feedback, with some users appreciating the app's functionality and ease of use, while others experience issues with glitches and crashes. The app is generally seen as useful for basic tasks, but improvements are needed to enhance reliability and user experience.
Runner up
Volaris receives mixed feedback, with some users appreciating the app's functionality and ease of use, while others experience issues with glitches and crashes. The app is generally seen as useful for basic tasks, but improvements are needed to enhance reliability and user experience.
Runner up
Volaris receives mixed feedback, with some users appreciating the app's functionality and ease of use, while others experience issues with glitches and crashes. The app is generally seen as useful for basic tasks, but improvements are needed to enhance reliability and user experience.
Straggler
Aeromexico's app is heavily criticized for being unreliable and plagued with technical issues, such as frequent crashes and login problems. Users express frustration with the app's inability to perform essential tasks like check-ins, leading to a poor digital experience.
Straggler
Aeromexico's app is heavily criticized for being unreliable and plagued with technical issues, such as frequent crashes and login problems. Users express frustration with the app's inability to perform essential tasks like check-ins, leading to a poor digital experience.
Straggler
Aeromexico's app is heavily criticized for being unreliable and plagued with technical issues, such as frequent crashes and login problems. Users express frustration with the app's inability to perform essential tasks like check-ins, leading to a poor digital experience.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Inconsistent Notifications
Users experience irregular and unreliable notifications, leading to missed flight updates and important information. This inconsistency affects their ability to manage travel plans effectively.
Payment Processing Errors
Frequent payment processing failures result in user frustration and abandoned transactions. This issue directly impacts revenue and customer satisfaction.
Language Barrier Issues
The app's language settings are not intuitive, causing confusion and miscommunication for non-native speakers. This hampers the user experience and accessibility.
Seat Selection Glitches
Users encounter errors when selecting seats, leading to incorrect assignments and dissatisfaction. This technical flaw disrupts the booking process and user expectations.
Profile Data Loss
User profiles occasionally lose saved data, such as frequent flyer information, causing inconvenience and repeated data entry. This issue undermines user trust and loyalty.
Slow App Performance
The app suffers from slow loading times and lag, frustrating users and hindering their ability to complete tasks efficiently. This performance issue detracts from the overall user experience.
Your voice of customer, unified
Your voice of customer, unified
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
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“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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126 million
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Chosen by OpenAI to surface insights from customer conversations securely.
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"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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System normal
System normal
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