Wizz App - chat now
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users express dissatisfaction with the app's customer service, citing slow response times and unhelpful automated replies. This affects around 10% of users, who feel ignored and unsupported. Example: 'Customer service is terrible; they never respond to my emails about age detection issues.''s key feedback
A weekly roundup of Users express dissatisfaction with the app's customer service, citing slow response times and unhelpful automated replies. This affects around 10% of users, who feel ignored and unsupported. Example: 'Customer service is terrible; they never respond to my emails about age detection issues.''s key feedback
A weekly roundup of Users express dissatisfaction with the app's customer service, citing slow response times and unhelpful automated replies. This affects around 10% of users, who feel ignored and unsupported. Example: 'Customer service is terrible; they never respond to my emails about age detection issues.''s key feedback
False Flagging
Many users report being falsely flagged for inappropriate behavior, such as spamming or being a minor, despite following the rules. This issue affects approximately 15% of users, leading to confusion and frustration. Example: 'I was trying to make a new account and got banned for no reason.'
I was trying to make a new account and got banned for no reason.
False Flagging
Many users report being falsely flagged for inappropriate behavior, such as spamming or being a minor, despite following the rules. This issue affects approximately 15% of users, leading to confusion and frustration. Example: 'I was trying to make a new account and got banned for no reason.'
I was trying to make a new account and got banned for no reason.
False Flagging
Many users report being falsely flagged for inappropriate behavior, such as spamming or being a minor, despite following the rules. This issue affects approximately 15% of users, leading to confusion and frustration. Example: 'I was trying to make a new account and got banned for no reason.'
I was trying to make a new account and got banned for no reason.
Poor Customer Support
Users express dissatisfaction with the app's customer service, citing slow response times and unhelpful automated replies. This affects around 10% of users, who feel ignored and unsupported. Example: 'Customer service is terrible; they never respond to my emails about age detection issues.'
Customer service is terrible; they never respond to my emails about age detection issues.
Poor Customer Support
Users express dissatisfaction with the app's customer service, citing slow response times and unhelpful automated replies. This affects around 10% of users, who feel ignored and unsupported. Example: 'Customer service is terrible; they never respond to my emails about age detection issues.'
Customer service is terrible; they never respond to my emails about age detection issues.
Poor Customer Support
Users express dissatisfaction with the app's customer service, citing slow response times and unhelpful automated replies. This affects around 10% of users, who feel ignored and unsupported. Example: 'Customer service is terrible; they never respond to my emails about age detection issues.'
Customer service is terrible; they never respond to my emails about age detection issues.
Inadequate Moderation
There are complaints about ineffective moderation, with inappropriate content slipping through while benign posts are flagged. This affects about 12% of users, who are concerned about the app's safety and fairness. Example: 'The app's moderation is inconsistent, allowing inappropriate content while flagging harmless posts.'
The app's moderation is inconsistent, allowing inappropriate content while flagging harmless posts.
Inadequate Moderation
There are complaints about ineffective moderation, with inappropriate content slipping through while benign posts are flagged. This affects about 12% of users, who are concerned about the app's safety and fairness. Example: 'The app's moderation is inconsistent, allowing inappropriate content while flagging harmless posts.'
The app's moderation is inconsistent, allowing inappropriate content while flagging harmless posts.
Inadequate Moderation
There are complaints about ineffective moderation, with inappropriate content slipping through while benign posts are flagged. This affects about 12% of users, who are concerned about the app's safety and fairness. Example: 'The app's moderation is inconsistent, allowing inappropriate content while flagging harmless posts.'
The app's moderation is inconsistent, allowing inappropriate content while flagging harmless posts.
Account Access Issues
Some users experience problems accessing their accounts after updates or due to age group restrictions, affecting approximately 8% of users. This leads to frustration as they lose access to ongoing chats. Example: 'After updating, I can't access my account due to age group issues, and support hasn't responded.'
After updating, I can't access my account due to age group issues, and support hasn't responded.
Account Access Issues
Some users experience problems accessing their accounts after updates or due to age group restrictions, affecting approximately 8% of users. This leads to frustration as they lose access to ongoing chats. Example: 'After updating, I can't access my account due to age group issues, and support hasn't responded.'
After updating, I can't access my account due to age group issues, and support hasn't responded.
Account Access Issues
Some users experience problems accessing their accounts after updates or due to age group restrictions, affecting approximately 8% of users. This leads to frustration as they lose access to ongoing chats. Example: 'After updating, I can't access my account due to age group issues, and support hasn't responded.'
After updating, I can't access my account due to age group issues, and support hasn't responded.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Yubo receives positive feedback for its ability to connect users with people who share similar interests, with many users finding meaningful friendships and even relationships. However, some users express concerns about the prevalence of bots and fake profiles, which can detract from the overall experience.
Users' choice
Yubo receives positive feedback for its ability to connect users with people who share similar interests, with many users finding meaningful friendships and even relationships. However, some users express concerns about the prevalence of bots and fake profiles, which can detract from the overall experience.
Users' choice
Yubo receives positive feedback for its ability to connect users with people who share similar interests, with many users finding meaningful friendships and even relationships. However, some users express concerns about the prevalence of bots and fake profiles, which can detract from the overall experience.
Runner up
Wizz App garners mixed feedback, with users praising its ability to help make new friends and its fun, engaging environment. However, there are significant concerns about moderation, customer service response times, and issues with account restrictions, which some users find frustrating.
Runner up
Wizz App garners mixed feedback, with users praising its ability to help make new friends and its fun, engaging environment. However, there are significant concerns about moderation, customer service response times, and issues with account restrictions, which some users find frustrating.
Runner up
Wizz App garners mixed feedback, with users praising its ability to help make new friends and its fun, engaging environment. However, there are significant concerns about moderation, customer service response times, and issues with account restrictions, which some users find frustrating.
Straggler
Bumble is criticized for its high subscription costs and paywall features, which many users find excessive. While some appreciate the variety of people they can meet, others are frustrated by the app's algorithm and the perceived need to pay for basic interactions, leading to a sense of dissatisfaction.
Straggler
Bumble is criticized for its high subscription costs and paywall features, which many users find excessive. While some appreciate the variety of people they can meet, others are frustrated by the app's algorithm and the perceived need to pay for basic interactions, leading to a sense of dissatisfaction.
Straggler
Bumble is criticized for its high subscription costs and paywall features, which many users find excessive. While some appreciate the variety of people they can meet, others are frustrated by the app's algorithm and the perceived need to pay for basic interactions, leading to a sense of dissatisfaction.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
False Flagging
Users are being incorrectly flagged for spamming or inappropriate content, leading to unwarranted account restrictions. This issue is causing confusion and frustration as users are unsure of the reasons behind these actions.
Age Detection Errors
The app's age detection system is inaccurately identifying users' ages, leading to access issues and incorrect age group assignments. This misidentification is causing significant user dissatisfaction and access denial.
Inadequate Moderation
The moderation system is failing to effectively manage inappropriate content, allowing explicit material while penalizing benign actions. This inconsistency is undermining user trust in the app's safety claims.
Customer Support Delays
Users experience significant delays in receiving responses from customer support, leading to unresolved issues and increased frustration. The lack of timely assistance is prompting users to consider abandoning the app.
Account Access Issues
Users are unable to access their accounts after updates, receiving messages about insufficient users in their age group. This problem is preventing users from continuing existing conversations and accessing the app.
Scam Vulnerability
The app is being used as a platform for scams, with users reporting incidents of extortion and fraudulent activities. This vulnerability is a significant risk to user safety and app reputation.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal