Virgin Money Mobile Banking
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Unreliable Updates
Around 15% of users have expressed concerns about the app's updates causing more harm than good, such as crashing or removing essential features like statement access, leading to a decline in user experience.
After the latest update, the app crashes and I can't access my statements.
Security and Privacy Concerns
Approximately 10% of users are worried about the app's requests for unnecessary permissions, such as accessing other apps or tracking phone usage, which raises privacy concerns.
Why does this app need to know what other apps I have? It's concerning.
Connectivity Issues
About 10% of users report problems with connectivity, particularly when trying to access the app over 5G networks, which limits their ability to use the app on the go.
The app works on WiFi but never on 5G, which is very inconvenient.
Users' choice
Monzo receives high praise for its user-friendly interface, innovative features like early access to funds, and excellent customer service. However, some users report issues with account closures and technical glitches.
Runner up
Revolut is lauded for its comprehensive features, including multi-currency accounts and crypto exchange, with users appreciating its ease of use and efficient customer service. Some users, however, experience account blocking issues.
Straggler
Virgin Money Mobile Banking receives mixed feedback, with users appreciating its ease of use and customer service, but many report frequent technical issues and app crashes, leading to frustration.
Frequent Downtime
The app frequently experiences downtime, preventing users from accessing their accounts and completing transactions, which is a critical reliability issue. This persistent problem is causing frustration and inconvenience, leading some users to consider switching banks.
Card Blocking Issues
Users report unexpected card blocks without clear communication or resolution, leaving them without access to funds. This issue is particularly problematic for users traveling abroad, causing significant inconvenience.
Budgeting Feature Flaws
The budgeting feature is unreliable, with users experiencing fluctuating spending totals upon reopening the app. This inconsistency undermines the app's utility for financial planning.
Statement Access Problems
Accessing statements has become problematic, with the app redirecting users to 'Secure Messages' instead of displaying statements. This regression in functionality is causing frustration among users who rely on timely access to their financial records.
Privacy Concerns
Users are concerned about the app's requests for unnecessary permissions, such as accessing other apps and phone handling data. This raises privacy issues and dissatisfaction among users who prefer minimal data sharing.
5G Connectivity Issues
The app struggles to function over 5G networks, limiting access to users who rely on mobile data. This connectivity issue is a significant inconvenience, especially for users without consistent Wi-Fi access.
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