Vanquis
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
App Crashes and Freezes
Around 30% of users experience frequent app crashes and freezes, especially after recent updates. This issue prevents them from accessing the app or completing transactions, leading to frustration and inconvenience.
Since the last update, the app crashes every time I try to open it, making it impossible to use.
Registration and Login Problems
Approximately 20% of users face challenges with app registration and login, often due to issues with receiving authentication codes or being stuck on certain screens. This hinders their ability to access their accounts and manage their finances.
I can't log into the app as it doesn't send the authentication code needed to set it up.
Lack of Customer Support
About 10% of users express dissatisfaction with the customer support provided by Vanquis, citing unresponsive service and unresolved issues. This lack of support exacerbates their frustration with the app's technical problems.
I've contacted Vanquis multiple times about app issues, but their customer support is unresponsive and unhelpful.
Users' choice
Capital One Mobile receives overwhelmingly positive feedback for its user-friendly interface, helpful customer service, and effective credit management features. Users appreciate the app's ease of use and the ability to manage their finances efficiently.
Runner up
Aqua Card is praised for its excellent customer service, ease of use, and the ability to help users build their credit scores. However, some users report issues with app updates and interest rates.
Straggler
Vanquis receives mixed feedback, with users appreciating its ease of use and functionality, but many report significant issues with app stability, payment processing, and customer service responsiveness.
Payment Blockage
Users are unable to proceed with payments as the number keypad obstructs the 'continue' button, preventing transaction completion. This issue has persisted for months without resolution, causing significant frustration.
App Crashes
The app frequently crashes upon launch, especially after recent updates, rendering it unusable for many users. This has led to an inability to authorize online payments, severely impacting user experience.
Custom Payment Limitation
The app restricts users from entering custom payment amounts, only allowing minimum or full balance payments. This limitation has been a long-standing issue, forcing users to resort to alternative payment methods.
Authentication Failures
Users face difficulties in receiving authentication codes necessary for app setup, leading to failed registration attempts. This issue is compounded by inadequate customer support, leaving users unable to access their accounts.
Update-Induced Bugs
Recent updates have introduced bugs that prevent the app from functioning correctly, such as freezing on specific screens and failing to load. These issues have not been addressed promptly, causing user dissatisfaction.
Customer Support Gaps
There is a notable lack of effective customer support, with users unable to resolve issues through calls or emails. This has led to prolonged unresolved problems, eroding trust in the service.
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