Underdog Fantasy Sports
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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Top Insights
Top Insights
Top Insights
A weekly roundup of Users are frustrated with the restrictions on bonus funds, which require additional playthroughs before withdrawal. This affects around 10% of users, who feel misled by the terms and conditions associated with bonus cash. 's key feedback
A weekly roundup of Users are frustrated with the restrictions on bonus funds, which require additional playthroughs before withdrawal. This affects around 10% of users, who feel misled by the terms and conditions associated with bonus cash. 's key feedback
A weekly roundup of Users are frustrated with the restrictions on bonus funds, which require additional playthroughs before withdrawal. This affects around 10% of users, who feel misled by the terms and conditions associated with bonus cash. 's key feedback
Withdrawal Delays
A significant number of users experience delays in withdrawing their winnings, with some reporting waits of over 12 hours. Approximately 15% of users seem to be affected by this issue, causing frustration and leading them to consider alternative apps.
I won over 50 winnings just to not get my withdraw at all and it’s been over 12 hours later.
Withdrawal Delays
A significant number of users experience delays in withdrawing their winnings, with some reporting waits of over 12 hours. Approximately 15% of users seem to be affected by this issue, causing frustration and leading them to consider alternative apps.
I won over 50 winnings just to not get my withdraw at all and it’s been over 12 hours later.
Withdrawal Delays
A significant number of users experience delays in withdrawing their winnings, with some reporting waits of over 12 hours. Approximately 15% of users seem to be affected by this issue, causing frustration and leading them to consider alternative apps.
I won over 50 winnings just to not get my withdraw at all and it’s been over 12 hours later.
Bonus Fund Restrictions
Users are frustrated with the restrictions on bonus funds, which require additional playthroughs before withdrawal. This affects around 10% of users, who feel misled by the terms and conditions associated with bonus cash.
You can't withdraw your winnings without playing and winning twice.
Bonus Fund Restrictions
Users are frustrated with the restrictions on bonus funds, which require additional playthroughs before withdrawal. This affects around 10% of users, who feel misled by the terms and conditions associated with bonus cash.
You can't withdraw your winnings without playing and winning twice.
Bonus Fund Restrictions
Users are frustrated with the restrictions on bonus funds, which require additional playthroughs before withdrawal. This affects around 10% of users, who feel misled by the terms and conditions associated with bonus cash.
You can't withdraw your winnings without playing and winning twice.
Customer Support Issues
Some users report difficulties in contacting customer support, with errors preventing them from reaching out for assistance. This issue affects about 5% of users, leading to dissatisfaction with the app's support services.
I can’t contact support in the app because it says error every time.
Customer Support Issues
Some users report difficulties in contacting customer support, with errors preventing them from reaching out for assistance. This issue affects about 5% of users, leading to dissatisfaction with the app's support services.
I can’t contact support in the app because it says error every time.
Customer Support Issues
Some users report difficulties in contacting customer support, with errors preventing them from reaching out for assistance. This issue affects about 5% of users, leading to dissatisfaction with the app's support services.
I can’t contact support in the app because it says error every time.
App Performance Problems
A portion of users experience app crashes and freezing, particularly when inputting picks, which disrupts their betting experience. Approximately 8% of users report these technical issues, impacting their overall satisfaction with the app.
App freezes and crashes a lot when you're inputting your picks.
App Performance Problems
A portion of users experience app crashes and freezing, particularly when inputting picks, which disrupts their betting experience. Approximately 8% of users report these technical issues, impacting their overall satisfaction with the app.
App freezes and crashes a lot when you're inputting your picks.
App Performance Problems
A portion of users experience app crashes and freezing, particularly when inputting picks, which disrupts their betting experience. Approximately 8% of users report these technical issues, impacting their overall satisfaction with the app.
App freezes and crashes a lot when you're inputting your picks.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
DraftKings is highly praised for its user-friendly interface, quick cashouts, and competitive odds. Users appreciate the smooth app experience and the variety of betting options, although some have reported issues with account restrictions after consistent wins.
Users' choice
DraftKings is highly praised for its user-friendly interface, quick cashouts, and competitive odds. Users appreciate the smooth app experience and the variety of betting options, although some have reported issues with account restrictions after consistent wins.
Users' choice
DraftKings is highly praised for its user-friendly interface, quick cashouts, and competitive odds. Users appreciate the smooth app experience and the variety of betting options, although some have reported issues with account restrictions after consistent wins.
Runner up
Underdog Fantasy Sports receives mixed feedback, with users appreciating the app's ease of use and promotional offers. However, there are significant complaints about withdrawal difficulties and perceived unfair practices, such as changing stats and payout issues.
Runner up
Underdog Fantasy Sports receives mixed feedback, with users appreciating the app's ease of use and promotional offers. However, there are significant complaints about withdrawal difficulties and perceived unfair practices, such as changing stats and payout issues.
Runner up
Underdog Fantasy Sports receives mixed feedback, with users appreciating the app's ease of use and promotional offers. However, there are significant complaints about withdrawal difficulties and perceived unfair practices, such as changing stats and payout issues.
Straggler
FanDuel faces criticism for technical issues, such as app crashes and cashout problems, especially during peak times. Users express frustration with customer service and feel the app is less reliable compared to competitors like DraftKings.
Straggler
FanDuel faces criticism for technical issues, such as app crashes and cashout problems, especially during peak times. Users express frustration with customer service and feel the app is less reliable compared to competitors like DraftKings.
Straggler
FanDuel faces criticism for technical issues, such as app crashes and cashout problems, especially during peak times. Users express frustration with customer service and feel the app is less reliable compared to competitors like DraftKings.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Withdrawal Delays
Users experience significant delays in withdrawing their winnings, with some waiting over 12 hours without resolution. This undermines trust in the app's financial operations.
Bonus Cash Confusion
The app's bonus cash system is unclear, with winnings from certain bets being partially paid as bonus cash that requires additional playthroughs. This creates frustration and confusion among users.
Support Access Issues
Some users face errors when trying to contact support through the app, hindering their ability to resolve issues promptly. This affects the perceived reliability of customer support.
Parlay Refund Policy
The app's policy of refunding rather than voiding injured player legs in parlays is seen as unfavorable, as users prefer a decreased payout instead. This policy is perceived as benefiting the app over the player.
Referral Credit Issues
Users report not receiving promised referral credits after friends deposit money, leading to dissatisfaction with the referral program. This impacts user trust in promotional offers.
Stat Discrepancies
There are allegations of discrepancies in player stats affecting bet outcomes, with users suspecting manipulation in collaboration with external sources. This raises concerns about the integrity of the betting process.
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