Tumblr – Fandom, Art, Chaos
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users report significant delays in receiving help from customer support, which can be frustrating when issues arise. Around 3% of users have experienced slow responses to their support tickets, impacting their overall satisfaction. "I've emailed support, but the delays are frustrating, and I'm still waiting for a resolution."'s key feedback
A weekly roundup of Users report significant delays in receiving help from customer support, which can be frustrating when issues arise. Around 3% of users have experienced slow responses to their support tickets, impacting their overall satisfaction. "I've emailed support, but the delays are frustrating, and I'm still waiting for a resolution."'s key feedback
A weekly roundup of Users report significant delays in receiving help from customer support, which can be frustrating when issues arise. Around 3% of users have experienced slow responses to their support tickets, impacting their overall satisfaction. "I've emailed support, but the delays are frustrating, and I'm still waiting for a resolution."'s key feedback
Inadequate Moderation
Some users express concern over the lack of effective moderation, particularly regarding predatory content. Approximately 5% of users feel that the platform does not adequately address harmful content, which affects their sense of safety. "The app allows too many predators, and reporting them seems ineffective."
Inadequate Moderation
Some users express concern over the lack of effective moderation, particularly regarding predatory content. Approximately 5% of users feel that the platform does not adequately address harmful content, which affects their sense of safety. "The app allows too many predators, and reporting them seems ineffective."
Inadequate Moderation
Some users express concern over the lack of effective moderation, particularly regarding predatory content. Approximately 5% of users feel that the platform does not adequately address harmful content, which affects their sense of safety. "The app allows too many predators, and reporting them seems ineffective."
Support Delays
Users report significant delays in receiving help from customer support, which can be frustrating when issues arise. Around 3% of users have experienced slow responses to their support tickets, impacting their overall satisfaction. "I've emailed support, but the delays are frustrating, and I'm still waiting for a resolution."
Support Delays
Users report significant delays in receiving help from customer support, which can be frustrating when issues arise. Around 3% of users have experienced slow responses to their support tickets, impacting their overall satisfaction. "I've emailed support, but the delays are frustrating, and I'm still waiting for a resolution."
Support Delays
Users report significant delays in receiving help from customer support, which can be frustrating when issues arise. Around 3% of users have experienced slow responses to their support tickets, impacting their overall satisfaction. "I've emailed support, but the delays are frustrating, and I'm still waiting for a resolution."
App Bugs
Some users encounter persistent bugs, such as issues with viewing photosets and managing drafts, which disrupt their experience. Approximately 4% of users report these technical problems, leading them to consider using the browser version instead. "The app gets stuck on photosets, and managing drafts is a hassle, making me want to switch to the browser."
App Bugs
Some users encounter persistent bugs, such as issues with viewing photosets and managing drafts, which disrupt their experience. Approximately 4% of users report these technical problems, leading them to consider using the browser version instead. "The app gets stuck on photosets, and managing drafts is a hassle, making me want to switch to the browser."
App Bugs
Some users encounter persistent bugs, such as issues with viewing photosets and managing drafts, which disrupt their experience. Approximately 4% of users report these technical problems, leading them to consider using the browser version instead. "The app gets stuck on photosets, and managing drafts is a hassle, making me want to switch to the browser."
Intrusive Ads
A few users find the ads on Tumblr to be overly intrusive, detracting from their browsing experience. About 2% of users feel that the ads are too large and frequent, which diminishes their enjoyment of the app. "The ads are too big and frequent, making the app feel cluttered and less enjoyable."
Intrusive Ads
A few users find the ads on Tumblr to be overly intrusive, detracting from their browsing experience. About 2% of users feel that the ads are too large and frequent, which diminishes their enjoyment of the app. "The ads are too big and frequent, making the app feel cluttered and less enjoyable."
Intrusive Ads
A few users find the ads on Tumblr to be overly intrusive, detracting from their browsing experience. About 2% of users feel that the ads are too large and frequent, which diminishes their enjoyment of the app. "The ads are too big and frequent, making the app feel cluttered and less enjoyable."
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Tumblr is highly praised for its welcoming community, creative expression, and superior aesthetics compared to other platforms. Users appreciate the ability to connect with like-minded individuals and enjoy the diverse content, although some express concerns about ads and community standards.
Users' choice
Tumblr is highly praised for its welcoming community, creative expression, and superior aesthetics compared to other platforms. Users appreciate the ability to connect with like-minded individuals and enjoy the diverse content, although some express concerns about ads and community standards.
Users' choice
Tumblr is highly praised for its welcoming community, creative expression, and superior aesthetics compared to other platforms. Users appreciate the ability to connect with like-minded individuals and enjoy the diverse content, although some express concerns about ads and community standards.
Runner up
DeviantArt is celebrated for its vast collection of art and supportive community for artists. Users appreciate the platform's focus on art and creativity, though some mention issues with site navigation and occasional bugs.
Runner up
DeviantArt is celebrated for its vast collection of art and supportive community for artists. Users appreciate the platform's focus on art and creativity, though some mention issues with site navigation and occasional bugs.
Runner up
DeviantArt is celebrated for its vast collection of art and supportive community for artists. Users appreciate the platform's focus on art and creativity, though some mention issues with site navigation and occasional bugs.
Straggler
Pinterest receives mixed feedback, with users enjoying its creative inspiration and ease of finding content, but many are frustrated by the overwhelming number of ads and recent updates that have made the app less user-friendly.
Straggler
Pinterest receives mixed feedback, with users enjoying its creative inspiration and ease of finding content, but many are frustrated by the overwhelming number of ads and recent updates that have made the app less user-friendly.
Straggler
Pinterest receives mixed feedback, with users enjoying its creative inspiration and ease of finding content, but many are frustrated by the overwhelming number of ads and recent updates that have made the app less user-friendly.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Predatory Content
There is a significant concern about the presence of predatory content, including rape fantasies, which users feel is inadequately addressed by the reporting system. This issue raises safety concerns, especially for younger users seeking community in niche fandom spaces.
Support Delays
Users experience significant delays in receiving responses from support, leading to frustration and unresolved issues. This inefficiency in customer support can deter users from engaging with the platform.
Buggy Experience
The app suffers from persistent bugs, such as freezing during photo viewing and issues with drafts, which disrupt the user experience. These technical problems push users towards using the browser version instead.
Intrusive Ads
Ads are perceived as overly intrusive, being larger than posts and disrupting the user experience. This aggressive ad placement is seen as a monetization attempt that lacks finesse.
Search Functionality
There is a demand for improved search functionality, specifically the ability to search through liked posts on the mobile app. This feature gap limits user engagement and content discovery.
Community Standards
There is a call for clearer community standards to ensure a safe and welcoming environment for all users. The lack of enforcement of these standards is seen as a failure to protect the community.
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How leading brands use Clarity
How leading brands use Clarity
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20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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126 million
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126 million
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700 million
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Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal