TSB Mobile Banking
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Transaction Search Bug
Users have identified a bug where the transaction search function defaults to an incorrect time period, rendering it ineffective. This issue impacts around 5% of users, particularly those using the 'Spend and Save' account.
The transaction search defaults to a wrong time period, making it impossible to find past transactions.
Cheque Deposit Camera
Some users are unable to activate the camera for cheque deposits, which is a critical feature for mobile banking. This problem affects about 3-5% of users, hindering their ability to deposit cheques conveniently.
The app does not activate the camera for cheque deposits, which is very inconvenient.
Fraud Alert Confusion
There is confusion and concern among users regarding fraud alerts, particularly with receiving approval requests for transactions on cancelled cards. This issue affects approximately 5% of users, leading to potential security concerns.
Receiving approval requests for transactions on cancelled cards is confusing and concerning.
Users' choice
Barclays Mobile Banking is highly praised for its user-friendly interface and comprehensive features, making it easy for users to manage their finances. Users appreciate the app's reliability and the ability to track spending with graphs and lists, although some have faced issues with updates and customer service.
Runner up
Lloyds Bank Mobile Banking receives positive feedback for its ease of use and comprehensive functionality, with users appreciating the app's reliability and customer service. However, some users have reported issues with updates and technical glitches, which can be frustrating.
Straggler
TSB Mobile Banking receives mixed feedback, with users praising its ease of use and helpful customer service, but also reporting issues with app stability and login problems. Some users express frustration with the lack of certain features like notifications and transaction search functionality.
Transaction Search Bug
The app's transaction search feature defaults to an incorrect time period, rendering searches invalid and frustrating users trying to locate specific transactions.
Cheque Deposit Issue
The app fails to activate the camera for cheque deposits, preventing users from utilizing this feature and causing inconvenience.
Fraud Alert Confusion
Users receive payment approval requests for cancelled cards without card details, causing confusion and security concerns, leading some to consider switching banks.
iOS 26 Compatibility
The app frequently crashes or fails to open after updating to iOS 26, forcing users to repeatedly reinstall it, which disrupts their banking experience.
Face ID Redundancy
The app prompts for Face ID verification twice during login, unnecessarily complicating and slowing down the authentication process.
Notification Absence
The lack of transaction notifications frustrates users who expect real-time updates, a feature commonly available in other banking apps.
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