TRX Training
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of TRX Training's key feedback
A weekly roundup of TRX Training's key feedback
A weekly roundup of TRX Training's key feedback
Subscription Issues
A significant number of users, approximately 10%, report issues with unauthorized charges and difficulties in canceling subscriptions. This has led to frustration and distrust towards the app's billing practices.
Despite canceling my subscription, I was still charged monthly, and customer support was unhelpful in resolving the issue.
Subscription Issues
A significant number of users, approximately 10%, report issues with unauthorized charges and difficulties in canceling subscriptions. This has led to frustration and distrust towards the app's billing practices.
Despite canceling my subscription, I was still charged monthly, and customer support was unhelpful in resolving the issue.
Subscription Issues
A significant number of users, approximately 10%, report issues with unauthorized charges and difficulties in canceling subscriptions. This has led to frustration and distrust towards the app's billing practices.
Despite canceling my subscription, I was still charged monthly, and customer support was unhelpful in resolving the issue.
App Navigation Challenges
Around 15% of users find the app difficult to navigate, with complaints about the lack of a search feature and the inability to easily track workout progress. This hampers the user experience, especially for new users.
The app is hard to navigate for a first-timer, and I can't easily find or track my workouts.
App Navigation Challenges
Around 15% of users find the app difficult to navigate, with complaints about the lack of a search feature and the inability to easily track workout progress. This hampers the user experience, especially for new users.
The app is hard to navigate for a first-timer, and I can't easily find or track my workouts.
App Navigation Challenges
Around 15% of users find the app difficult to navigate, with complaints about the lack of a search feature and the inability to easily track workout progress. This hampers the user experience, especially for new users.
The app is hard to navigate for a first-timer, and I can't easily find or track my workouts.
Technical Glitches
Approximately 12% of users experience technical issues such as app crashes, slow loading times, and problems with streaming workouts to other devices. These glitches disrupt the workout experience and lead to user dissatisfaction.
The app crashes frequently on my iPad, especially when trying to join live classes.
Technical Glitches
Approximately 12% of users experience technical issues such as app crashes, slow loading times, and problems with streaming workouts to other devices. These glitches disrupt the workout experience and lead to user dissatisfaction.
The app crashes frequently on my iPad, especially when trying to join live classes.
Technical Glitches
Approximately 12% of users experience technical issues such as app crashes, slow loading times, and problems with streaming workouts to other devices. These glitches disrupt the workout experience and lead to user dissatisfaction.
The app crashes frequently on my iPad, especially when trying to join live classes.
Limited Offline Access
About 8% of users are frustrated by the lack of offline capabilities, which is a significant drawback for those who travel or have limited internet access. This limits the app's usability in various environments.
The inability to download workouts for offline use is a deal breaker, especially when traveling.
Limited Offline Access
About 8% of users are frustrated by the lack of offline capabilities, which is a significant drawback for those who travel or have limited internet access. This limits the app's usability in various environments.
The inability to download workouts for offline use is a deal breaker, especially when traveling.
Limited Offline Access
About 8% of users are frustrated by the lack of offline capabilities, which is a significant drawback for those who travel or have limited internet access. This limits the app's usability in various environments.
The inability to download workouts for offline use is a deal breaker, especially when traveling.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Nike Training Club is highly praised for its variety of workouts, ease of use, and motivational features like trophies and awards. Users appreciate the free access to a wide range of exercises, although some have noted issues with app updates and the lack of an iPad-specific app.
Users' choice
Nike Training Club is highly praised for its variety of workouts, ease of use, and motivational features like trophies and awards. Users appreciate the free access to a wide range of exercises, although some have noted issues with app updates and the lack of an iPad-specific app.
Users' choice
Nike Training Club is highly praised for its variety of workouts, ease of use, and motivational features like trophies and awards. Users appreciate the free access to a wide range of exercises, although some have noted issues with app updates and the lack of an iPad-specific app.
Runner up
FitOn receives positive feedback for its extensive variety of free workouts and engaging instructors. Users love the app's accessibility and the ability to work out without a subscription, though some have experienced issues with casting to TVs and app navigation.
Runner up
FitOn receives positive feedback for its extensive variety of free workouts and engaging instructors. Users love the app's accessibility and the ability to work out without a subscription, though some have experienced issues with casting to TVs and app navigation.
Runner up
FitOn receives positive feedback for its extensive variety of free workouts and engaging instructors. Users love the app's accessibility and the ability to work out without a subscription, though some have experienced issues with casting to TVs and app navigation.
Straggler
TRX Training offers effective workouts and knowledgeable trainers, but users report significant issues with app functionality, such as glitches, lack of offline capabilities, and subscription management problems. While the workouts are well-received, the app's technical shortcomings and customer service issues detract from the overall experience.
Straggler
TRX Training offers effective workouts and knowledgeable trainers, but users report significant issues with app functionality, such as glitches, lack of offline capabilities, and subscription management problems. While the workouts are well-received, the app's technical shortcomings and customer service issues detract from the overall experience.
Straggler
TRX Training offers effective workouts and knowledgeable trainers, but users report significant issues with app functionality, such as glitches, lack of offline capabilities, and subscription management problems. While the workouts are well-received, the app's technical shortcomings and customer service issues detract from the overall experience.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Subscription Issues
Users experience unauthorized charges even after canceling subscriptions, leading to frustration and distrust. The app's subscription management system needs a thorough review to prevent billing errors and improve user trust.
Navigation Challenges
The app's navigation is not intuitive, making it difficult for users to find and resume workouts. Enhancing the user interface to allow easy access to ongoing programs and completed workouts would significantly improve user experience.
Offline Access
The lack of offline workout access is a major drawback, especially for users in remote areas or with limited internet connectivity. Implementing offline capabilities would align with the app's promise of portability and accessibility.
Search Functionality
The app's search feature is ineffective, failing to apply filters and making it hard to find specific workouts. Improving the search functionality would enhance user satisfaction and streamline workout selection.
Tech Integration
The app's integration with devices like Apple Watch and health apps is problematic, leading to a subpar user experience. Ensuring seamless connectivity and functionality with popular devices would enhance the app's value proposition.
Instructional Resources
There is a lack of instructional resources for proper form and technique, which is crucial for effective workouts. Adding detailed tutorials or animated guides would provide a comprehensive fitness solution and enhance user engagement.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal