Trustpilot
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Several users express concerns about Trustpilot removing negative reviews, which they believe compromises the platform's integrity. This issue affects around 5% of users, who feel that the app may be biased towards businesses that pay for better ratings.'s key feedback
A weekly roundup of Several users express concerns about Trustpilot removing negative reviews, which they believe compromises the platform's integrity. This issue affects around 5% of users, who feel that the app may be biased towards businesses that pay for better ratings.'s key feedback
A weekly roundup of Several users express concerns about Trustpilot removing negative reviews, which they believe compromises the platform's integrity. This issue affects around 5% of users, who feel that the app may be biased towards businesses that pay for better ratings.'s key feedback
Login Issues
A significant number of users report difficulties logging into their accounts, often due to issues with email confirmation links. Approximately 10% of users seem to be affected by this problem, which hinders their ability to fully utilize the app's features.
I can't log into my account using the link in the email.
Login Issues
A significant number of users report difficulties logging into their accounts, often due to issues with email confirmation links. Approximately 10% of users seem to be affected by this problem, which hinders their ability to fully utilize the app's features.
I can't log into my account using the link in the email.
Login Issues
A significant number of users report difficulties logging into their accounts, often due to issues with email confirmation links. Approximately 10% of users seem to be affected by this problem, which hinders their ability to fully utilize the app's features.
I can't log into my account using the link in the email.
Review Censorship
Several users express concerns about Trustpilot removing negative reviews, which they believe compromises the platform's integrity. This issue affects around 5% of users, who feel that the app may be biased towards businesses that pay for better ratings.
Trustpilot deleted my honest negative review and allowed fake positive ones to stay.
Review Censorship
Several users express concerns about Trustpilot removing negative reviews, which they believe compromises the platform's integrity. This issue affects around 5% of users, who feel that the app may be biased towards businesses that pay for better ratings.
Trustpilot deleted my honest negative review and allowed fake positive ones to stay.
Review Censorship
Several users express concerns about Trustpilot removing negative reviews, which they believe compromises the platform's integrity. This issue affects around 5% of users, who feel that the app may be biased towards businesses that pay for better ratings.
Trustpilot deleted my honest negative review and allowed fake positive ones to stay.
Account Access Problems
Users frequently encounter issues with account access, such as being unable to log in or having their accounts unexpectedly locked. This affects about 8% of users, leading to frustration and decreased trust in the platform.
This app doesn’t even let me log in to my own account.
Account Access Problems
Users frequently encounter issues with account access, such as being unable to log in or having their accounts unexpectedly locked. This affects about 8% of users, leading to frustration and decreased trust in the platform.
This app doesn’t even let me log in to my own account.
Account Access Problems
Users frequently encounter issues with account access, such as being unable to log in or having their accounts unexpectedly locked. This affects about 8% of users, leading to frustration and decreased trust in the platform.
This app doesn’t even let me log in to my own account.
App Functionality Issues
A portion of users experience technical difficulties with the app, such as freezing or crashing, which disrupts their ability to use it effectively. Approximately 7% of users report these issues, which can deter them from using the app regularly.
The app keeps freezing up, making it unusable.
App Functionality Issues
A portion of users experience technical difficulties with the app, such as freezing or crashing, which disrupts their ability to use it effectively. Approximately 7% of users report these issues, which can deter them from using the app regularly.
The app keeps freezing up, making it unusable.
App Functionality Issues
A portion of users experience technical difficulties with the app, such as freezing or crashing, which disrupts their ability to use it effectively. Approximately 7% of users report these issues, which can deter them from using the app regularly.
The app keeps freezing up, making it unusable.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Google Reviews receives mixed feedback, with users praising its rewarding system and ease of use, but many express frustration over the infrequent availability of surveys and issues with app functionality.
Users' choice
Google Reviews receives mixed feedback, with users praising its rewarding system and ease of use, but many express frustration over the infrequent availability of surveys and issues with app functionality.
Users' choice
Google Reviews receives mixed feedback, with users praising its rewarding system and ease of use, but many express frustration over the infrequent availability of surveys and issues with app functionality.
Runner up
Yelp is appreciated for its extensive database and helpfulness in finding local spots, but users criticize it for removing legitimate reviews and forcing app usage for full access to reviews.
Runner up
Yelp is appreciated for its extensive database and helpfulness in finding local spots, but users criticize it for removing legitimate reviews and forcing app usage for full access to reviews.
Runner up
Yelp is appreciated for its extensive database and helpfulness in finding local spots, but users criticize it for removing legitimate reviews and forcing app usage for full access to reviews.
Straggler
Trustpilot is valued for its vast collection of reviews and ability to help users make informed decisions, though some users express concerns about the authenticity of reviews and occasional bias.
Straggler
Trustpilot is valued for its vast collection of reviews and ability to help users make informed decisions, though some users express concerns about the authenticity of reviews and occasional bias.
Straggler
Trustpilot is valued for its vast collection of reviews and ability to help users make informed decisions, though some users express concerns about the authenticity of reviews and occasional bias.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Login Issues
Users are experiencing difficulties logging into their accounts, particularly when using email links. This issue is causing frustration and hindering access to the platform.
Review Censorship
There are allegations that Trustpilot is removing negative reviews, especially those critical of partner companies, which undermines the platform's credibility. This practice is perceived as protecting commercial interests over consumer transparency.
Account Verification Problems
The app's verification process is unreliable, leading to difficulties in confirming user identities and posting reviews. This issue affects user trust and engagement with the platform.
Survey Availability
Users report a lack of surveys, with some not receiving any for extended periods, which diminishes the app's value proposition. This inconsistency in survey distribution is a significant user dissatisfaction point.
Receipt Upload Failures
The app's receipt upload feature is malfunctioning, with users unable to upload receipts or experiencing long delays. This technical issue prevents users from completing tasks and earning rewards.
Balance Discrepancies
Users are facing discrepancies between their earned balance and what is available for use, leading to confusion and dissatisfaction. This issue affects the perceived reliability of the app's reward system.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal