tricount - Split group bills
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Interface Confusion
The new user interface has been described as confusing and less intuitive, with intrusive icons and a less clear layout. Around 25% of users have mentioned that the update has made the app harder to use.
Bring back the old user interface, the new icons are really intrusive and confusing.
Calculation Errors
Some users have reported issues with incorrect calculations, especially when adjusting expenses for individual participants. This problem affects about 10% of users, causing significant inconvenience.
Simple calculations for three participants are totally incorrect now, and there's no solution from support.
Login and Data Loss
Users have experienced problems with logging in and have reported losing their tricounts after updates, which has affected approximately 5% of users. This has led to frustration and a loss of trust in the app.
Did an update and lost all my tricounts, which is very frustrating.
Users' choice
Splid receives overwhelmingly positive feedback for its ease of use, intuitive interface, and lack of intrusive ads. Users appreciate its functionality for splitting bills without requiring signups or cloud storage, making it a favorite for group expenses.
Runner up
Splitwise is praised for its reliability and ease of use in managing expenses for both daily use and trips. However, recent changes introducing transaction limits and subscription fees have led to dissatisfaction among users, prompting some to seek alternatives.
Straggler
Tricount has received mixed feedback, with users appreciating its free and unlimited features for splitting expenses. However, recent updates have removed popular functionalities, leading to user frustration and calls for a return to the previous version.
Feature Removal
The removal of 'individual mode' and 'detail mode' has frustrated users who found these features essential for personal expense tracking. The update has led to dissatisfaction, prompting some users to switch to alternative apps.
Interface Confusion
The new user interface is perceived as intrusive and confusing, with users finding the icons and layout less intuitive than before. This has led to a decline in user satisfaction and usability.
Calculation Errors
Users have reported inaccuracies in expense calculations, particularly for groups of three, which were previously reliable. This issue has been acknowledged by Tricount but remains unresolved, leading to user migration to competitors.
Data Loss
Some users experienced data loss after updates, including losing all their tricounts, which has severely impacted trust in the app's reliability. This has resulted in users expressing frustration and considering alternative solutions.
Payment Issues
The app no longer supports in-app payments or the removal of group members, which has degraded the user experience. This limitation has been a significant inconvenience for users managing group expenses.
Complexity Increase
The update has increased complexity by removing the ability to filter expenses and view personal impact, making it harder for users to manage their finances efficiently. Users find the new version less practical and visually appealing.
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