tricount - Split group bills
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of The new user interface has been described as confusing and less intuitive, with intrusive icons and a less clear layout. Around 25% of users have mentioned that the update has made the app harder to use.'s key feedback
A weekly roundup of The new user interface has been described as confusing and less intuitive, with intrusive icons and a less clear layout. Around 25% of users have mentioned that the update has made the app harder to use.'s key feedback
A weekly roundup of The new user interface has been described as confusing and less intuitive, with intrusive icons and a less clear layout. Around 25% of users have mentioned that the update has made the app harder to use.'s key feedback
Feature Removal Frustration
Many users are frustrated with the removal of key features such as individual mode and detailed expense views, which were available in previous versions. Approximately 30% of users have expressed dissatisfaction with these changes, leading some to switch to alternative apps.
The app was perfect before you removed the filter views and the ability to see expenses that impacted me.
Feature Removal Frustration
Many users are frustrated with the removal of key features such as individual mode and detailed expense views, which were available in previous versions. Approximately 30% of users have expressed dissatisfaction with these changes, leading some to switch to alternative apps.
The app was perfect before you removed the filter views and the ability to see expenses that impacted me.
Feature Removal Frustration
Many users are frustrated with the removal of key features such as individual mode and detailed expense views, which were available in previous versions. Approximately 30% of users have expressed dissatisfaction with these changes, leading some to switch to alternative apps.
The app was perfect before you removed the filter views and the ability to see expenses that impacted me.
Interface Confusion
The new user interface has been described as confusing and less intuitive, with intrusive icons and a less clear layout. Around 25% of users have mentioned that the update has made the app harder to use.
Bring back the old user interface, the new icons are really intrusive and confusing.
Interface Confusion
The new user interface has been described as confusing and less intuitive, with intrusive icons and a less clear layout. Around 25% of users have mentioned that the update has made the app harder to use.
Bring back the old user interface, the new icons are really intrusive and confusing.
Interface Confusion
The new user interface has been described as confusing and less intuitive, with intrusive icons and a less clear layout. Around 25% of users have mentioned that the update has made the app harder to use.
Bring back the old user interface, the new icons are really intrusive and confusing.
Calculation Errors
Some users have reported issues with incorrect calculations, especially when adjusting expenses for individual participants. This problem affects about 10% of users, causing significant inconvenience.
Simple calculations for three participants are totally incorrect now, and there's no solution from support.
Calculation Errors
Some users have reported issues with incorrect calculations, especially when adjusting expenses for individual participants. This problem affects about 10% of users, causing significant inconvenience.
Simple calculations for three participants are totally incorrect now, and there's no solution from support.
Calculation Errors
Some users have reported issues with incorrect calculations, especially when adjusting expenses for individual participants. This problem affects about 10% of users, causing significant inconvenience.
Simple calculations for three participants are totally incorrect now, and there's no solution from support.
Login and Data Loss
Users have experienced problems with logging in and have reported losing their tricounts after updates, which has affected approximately 5% of users. This has led to frustration and a loss of trust in the app.
Did an update and lost all my tricounts, which is very frustrating.
Login and Data Loss
Users have experienced problems with logging in and have reported losing their tricounts after updates, which has affected approximately 5% of users. This has led to frustration and a loss of trust in the app.
Did an update and lost all my tricounts, which is very frustrating.
Login and Data Loss
Users have experienced problems with logging in and have reported losing their tricounts after updates, which has affected approximately 5% of users. This has led to frustration and a loss of trust in the app.
Did an update and lost all my tricounts, which is very frustrating.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client

Users' choice
Splid receives overwhelmingly positive feedback for its ease of use, intuitive interface, and lack of intrusive ads. Users appreciate its functionality for splitting bills without requiring signups or cloud storage, making it a favorite for group expenses.

Users' choice
Splid receives overwhelmingly positive feedback for its ease of use, intuitive interface, and lack of intrusive ads. Users appreciate its functionality for splitting bills without requiring signups or cloud storage, making it a favorite for group expenses.

Users' choice
Splid receives overwhelmingly positive feedback for its ease of use, intuitive interface, and lack of intrusive ads. Users appreciate its functionality for splitting bills without requiring signups or cloud storage, making it a favorite for group expenses.

Runner up
Splitwise is praised for its reliability and ease of use in managing expenses for both daily use and trips. However, recent changes introducing transaction limits and subscription fees have led to dissatisfaction among users, prompting some to seek alternatives.

Runner up
Splitwise is praised for its reliability and ease of use in managing expenses for both daily use and trips. However, recent changes introducing transaction limits and subscription fees have led to dissatisfaction among users, prompting some to seek alternatives.

Runner up
Splitwise is praised for its reliability and ease of use in managing expenses for both daily use and trips. However, recent changes introducing transaction limits and subscription fees have led to dissatisfaction among users, prompting some to seek alternatives.

Straggler
Tricount has received mixed feedback, with users appreciating its free and unlimited features for splitting expenses. However, recent updates have removed popular functionalities, leading to user frustration and calls for a return to the previous version.

Straggler
Tricount has received mixed feedback, with users appreciating its free and unlimited features for splitting expenses. However, recent updates have removed popular functionalities, leading to user frustration and calls for a return to the previous version.

Straggler
Tricount has received mixed feedback, with users appreciating its free and unlimited features for splitting expenses. However, recent updates have removed popular functionalities, leading to user frustration and calls for a return to the previous version.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Feature Removal
The removal of 'individual mode' and 'detail mode' has frustrated users who found these features essential for personal expense tracking. The update has led to dissatisfaction, prompting some users to switch to alternative apps.
Interface Confusion
The new user interface is perceived as intrusive and confusing, with users finding the icons and layout less intuitive than before. This has led to a decline in user satisfaction and usability.
Calculation Errors
Users have reported inaccuracies in expense calculations, particularly for groups of three, which were previously reliable. This issue has been acknowledged by Tricount but remains unresolved, leading to user migration to competitors.
Data Loss
Some users experienced data loss after updates, including losing all their tricounts, which has severely impacted trust in the app's reliability. This has resulted in users expressing frustration and considering alternative solutions.
Payment Issues
The app no longer supports in-app payments or the removal of group members, which has degraded the user experience. This limitation has been a significant inconvenience for users managing group expenses.
Complexity Increase
The update has increased complexity by removing the ability to filter expenses and view personal impact, making it harder for users to manage their finances efficiently. Users find the new version less practical and visually appealing.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.





Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.


Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.


Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.


Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers

700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.

700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.

700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences

70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences

70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal


