VPN - Fast VPN Super ™
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of A portion of users find the number of ads excessive, with about 3% mentioning that ads interrupt their experience. This can detract from the app's usability and overall satisfaction.'s key feedback
A weekly roundup of A portion of users find the number of ads excessive, with about 3% mentioning that ads interrupt their experience. This can detract from the app's usability and overall satisfaction.'s key feedback
A weekly roundup of A portion of users find the number of ads excessive, with about 3% mentioning that ads interrupt their experience. This can detract from the app's usability and overall satisfaction.'s key feedback
Connection Issues
Some users experience frequent disconnections or difficulty connecting to the VPN, affecting approximately 5% of users. This issue can disrupt browsing and streaming activities, leading to frustration.
The app keeps disconnecting or takes a long time to connect, which is quite annoying.
Connection Issues
Some users experience frequent disconnections or difficulty connecting to the VPN, affecting approximately 5% of users. This issue can disrupt browsing and streaming activities, leading to frustration.
The app keeps disconnecting or takes a long time to connect, which is quite annoying.
Connection Issues
Some users experience frequent disconnections or difficulty connecting to the VPN, affecting approximately 5% of users. This issue can disrupt browsing and streaming activities, leading to frustration.
The app keeps disconnecting or takes a long time to connect, which is quite annoying.
Ad Overload
A portion of users find the number of ads excessive, with about 3% mentioning that ads interrupt their experience. This can detract from the app's usability and overall satisfaction.
The ads are too frequent and long, making it hard to use the app smoothly.
Ad Overload
A portion of users find the number of ads excessive, with about 3% mentioning that ads interrupt their experience. This can detract from the app's usability and overall satisfaction.
The ads are too frequent and long, making it hard to use the app smoothly.
Ad Overload
A portion of users find the number of ads excessive, with about 3% mentioning that ads interrupt their experience. This can detract from the app's usability and overall satisfaction.
The ads are too frequent and long, making it hard to use the app smoothly.
Subscription Confusion
Some users report issues with subscription management, including unexpected charges and difficulty canceling, affecting around 2% of users. This can lead to dissatisfaction and a sense of being misled.
I was charged multiple times despite not authorizing payments, and canceling was difficult.
Subscription Confusion
Some users report issues with subscription management, including unexpected charges and difficulty canceling, affecting around 2% of users. This can lead to dissatisfaction and a sense of being misled.
I was charged multiple times despite not authorizing payments, and canceling was difficult.
Subscription Confusion
Some users report issues with subscription management, including unexpected charges and difficulty canceling, affecting around 2% of users. This can lead to dissatisfaction and a sense of being misled.
I was charged multiple times despite not authorizing payments, and canceling was difficult.
Speed Concerns
A small percentage of users, about 2%, experience slow speeds despite the app's promise of fast connections. This can hinder the app's effectiveness for streaming and browsing.
The VPN is slow and doesn't provide the fast speeds it promises, which is disappointing.
Speed Concerns
A small percentage of users, about 2%, experience slow speeds despite the app's promise of fast connections. This can hinder the app's effectiveness for streaming and browsing.
The VPN is slow and doesn't provide the fast speeds it promises, which is disappointing.
Speed Concerns
A small percentage of users, about 2%, experience slow speeds despite the app's promise of fast connections. This can hinder the app's effectiveness for streaming and browsing.
The VPN is slow and doesn't provide the fast speeds it promises, which is disappointing.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Users generally praise VPN - Fast VPN Super for its fast and reliable connections, ease of use, and being a free service. However, some users report issues with ads even after purchasing a subscription and occasional connectivity problems.
Users' choice
Users generally praise VPN - Fast VPN Super for its fast and reliable connections, ease of use, and being a free service. However, some users report issues with ads even after purchasing a subscription and occasional connectivity problems.
Users' choice
Users generally praise VPN - Fast VPN Super for its fast and reliable connections, ease of use, and being a free service. However, some users report issues with ads even after purchasing a subscription and occasional connectivity problems.
Runner up
PIA VPN receives positive feedback for its strong security features, reliable connections, and helpful customer service. Users appreciate its ease of use and consistent performance, although some have experienced issues with recent updates.
Runner up
PIA VPN receives positive feedback for its strong security features, reliable connections, and helpful customer service. Users appreciate its ease of use and consistent performance, although some have experienced issues with recent updates.
Runner up
PIA VPN receives positive feedback for its strong security features, reliable connections, and helpful customer service. Users appreciate its ease of use and consistent performance, although some have experienced issues with recent updates.
Straggler
Surfshark VPN has mixed reviews, with users appreciating its features and affordability, but many report connectivity issues, slow speeds, and problems with app functionality. Customer support is often criticized for being unhelpful in resolving these issues.
Straggler
Surfshark VPN has mixed reviews, with users appreciating its features and affordability, but many report connectivity issues, slow speeds, and problems with app functionality. Customer support is often criticized for being unhelpful in resolving these issues.
Straggler
Surfshark VPN has mixed reviews, with users appreciating its features and affordability, but many report connectivity issues, slow speeds, and problems with app functionality. Customer support is often criticized for being unhelpful in resolving these issues.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Connection Instability
The VPN frequently disconnects or takes a long time to connect, disrupting user experience and reliability. This issue undermines the app's promise of stable and seamless connections.
Invasive Ads
Users are frustrated with the frequency and length of ads, which interrupt the app's usability and degrade the user experience. This is particularly problematic for a service that markets itself as free and seamless.
Subscription Confusion
There is confusion and dissatisfaction regarding subscription management, with users reporting difficulty in canceling subscriptions and unexpected charges. This reflects poorly on the app's transparency and user trust.
Location Issues
The VPN fails to effectively mask users' locations, as some users report that their IP address and city remain visible. This compromises the app's core promise of privacy and anonymity.
Performance in UAE
The app struggles to connect in the UAE, limiting its effectiveness in a key market where VPNs are often needed. This raises concerns about the app's global reliability and server coverage.
Speed Discrepancies
Despite claims of high-speed connections, some users experience slow performance, especially without a paid subscription. This inconsistency challenges the app's value proposition of fast and free service.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal