Too Good To Go
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Price Concerns
A few users feel that some restaurants are using the app to sell meals at only a slight discount, which does not align with the app's promise of unbeatable prices. This issue affects about 3% of users who expect more significant savings.
Restaurants in my area are abusing the app to sell meals for a slight discount off their normal price.
Availability Frustrations
Users express frustration over the limited availability of Surprise Bags, which often sell out instantly, making it difficult to secure a purchase. This affects around 7% of users, who feel they need to constantly monitor the app to have a chance at buying.
Bags sell out the instant they get put up, and I don't even have time to try to order before they are gone.
Location Confusion
Some users experience confusion with the app's location settings, leading to orders being placed at unintended locations. This issue affects about 2% of users, causing inconvenience and potential missed opportunities.
I was at a store ready to order a surprise bag, but the order was placed at a store 19 minutes away instead.
Users' choice
Users love the app for its affordability, ease of use, and positive environmental impact. Many appreciate the opportunity to try new foods and support local businesses, though some users experience issues with app functionality and availability of surprise bags.
Runner up
Flashfood is praised for helping users save money on groceries and reduce food waste. Users appreciate the app's customer service and the variety of discounted items, though some experience issues with app functionality and store availability.
Straggler
Olio is valued for its community-driven approach to sharing food and reducing waste. Users appreciate the ease of giving away items and the app's mission, but some face challenges with app functionality and limited local activity.
Burned Food
Some users receive food that is burned or inedible, leading to dissatisfaction and waste. This issue undermines the app's mission of reducing food waste and providing quality meals.
Price Manipulation
Certain restaurants are reportedly using the app to sell meals at only slight discounts, which contradicts the app's promise of unbeatable prices. This practice diminishes the perceived value and trust in the app's offerings.
Notification Issues
Users experience frustration with notifications that alert them when items are sold out rather than when they become available. This miscommunication leads to missed opportunities and user dissatisfaction.
Location Confusion
There are instances where users are directed to incorrect or distant locations for pickup, causing inconvenience and confusion. This issue affects the user experience and may deter future use.
Limited Variety
Users in certain areas report a lack of variety in available food options, often limited to pizza and bagels. This limitation reduces the app's appeal and may not meet diverse user preferences.
High Demand Frustration
High-demand items sell out instantly, leaving users frustrated and unable to secure desired surprise bags. Implementing a lottery system could alleviate this issue and improve user satisfaction.
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