T-Life
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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Top Insights
Top Insights
Top Insights
A weekly roundup of The app is frequently described as glitchy, slow, and inefficient, making it difficult for users to perform tasks smoothly. This affects around 15% of users, who find the app's performance hinders their ability to manage their accounts effectively.'s key feedback
A weekly roundup of The app is frequently described as glitchy, slow, and inefficient, making it difficult for users to perform tasks smoothly. This affects around 15% of users, who find the app's performance hinders their ability to manage their accounts effectively.'s key feedback
A weekly roundup of The app is frequently described as glitchy, slow, and inefficient, making it difficult for users to perform tasks smoothly. This affects around 15% of users, who find the app's performance hinders their ability to manage their accounts effectively.'s key feedback
Account Management Issues
Many users report difficulties with basic account management tasks such as paying bills or modifying services, affecting approximately 20% of users. These issues often lead to frustration and the need to contact customer service for resolution.
I can't even pay my bill or manage my service without encountering errors.
Account Management Issues
Many users report difficulties with basic account management tasks such as paying bills or modifying services, affecting approximately 20% of users. These issues often lead to frustration and the need to contact customer service for resolution.
I can't even pay my bill or manage my service without encountering errors.
Account Management Issues
Many users report difficulties with basic account management tasks such as paying bills or modifying services, affecting approximately 20% of users. These issues often lead to frustration and the need to contact customer service for resolution.
I can't even pay my bill or manage my service without encountering errors.
App Performance Problems
The app is frequently described as glitchy, slow, and inefficient, making it difficult for users to perform tasks smoothly. This affects around 15% of users, who find the app's performance hinders their ability to manage their accounts effectively.
The app is so glitchy and laggy it's hardly usable.
App Performance Problems
The app is frequently described as glitchy, slow, and inefficient, making it difficult for users to perform tasks smoothly. This affects around 15% of users, who find the app's performance hinders their ability to manage their accounts effectively.
The app is so glitchy and laggy it's hardly usable.
App Performance Problems
The app is frequently described as glitchy, slow, and inefficient, making it difficult for users to perform tasks smoothly. This affects around 15% of users, who find the app's performance hinders their ability to manage their accounts effectively.
The app is so glitchy and laggy it's hardly usable.
Limited Device Management
Users express dissatisfaction with the app's inability to manage connected devices effectively, such as renaming or toggling data on specific lines. This issue impacts about 10% of users who seek more control over their network devices.
I can't manage the devices on my network like I can in other apps.
Limited Device Management
Users express dissatisfaction with the app's inability to manage connected devices effectively, such as renaming or toggling data on specific lines. This issue impacts about 10% of users who seek more control over their network devices.
I can't manage the devices on my network like I can in other apps.
Limited Device Management
Users express dissatisfaction with the app's inability to manage connected devices effectively, such as renaming or toggling data on specific lines. This issue impacts about 10% of users who seek more control over their network devices.
I can't manage the devices on my network like I can in other apps.
Customer Service Frustrations
A significant number of users are frustrated with the lack of effective customer service, often finding it difficult to resolve issues through the app or phone support. This affects approximately 10% of users who feel unsupported by the current service model.
Customer service is a disservice; it's frustrating to get help.
Customer Service Frustrations
A significant number of users are frustrated with the lack of effective customer service, often finding it difficult to resolve issues through the app or phone support. This affects approximately 10% of users who feel unsupported by the current service model.
Customer service is a disservice; it's frustrating to get help.
Customer Service Frustrations
A significant number of users are frustrated with the lack of effective customer service, often finding it difficult to resolve issues through the app or phone support. This affects approximately 10% of users who feel unsupported by the current service model.
Customer service is a disservice; it's frustrating to get help.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Verizon receives mixed feedback, with users praising its reliable service and easy-to-use app for managing accounts and making payments. However, many users express frustration with customer service, app glitches, and issues with billing and account management.
Users' choice
Verizon receives mixed feedback, with users praising its reliable service and easy-to-use app for managing accounts and making payments. However, many users express frustration with customer service, app glitches, and issues with billing and account management.
Users' choice
Verizon receives mixed feedback, with users praising its reliable service and easy-to-use app for managing accounts and making payments. However, many users express frustration with customer service, app glitches, and issues with billing and account management.
Runner up
T-Life has a polarizing reception, with some users appreciating its convenience and features like T-Mobile Tuesdays, while others criticize the app for being slow, bloated, and difficult to use for basic account management tasks. Customer service and technical issues are common complaints.
Runner up
T-Life has a polarizing reception, with some users appreciating its convenience and features like T-Mobile Tuesdays, while others criticize the app for being slow, bloated, and difficult to use for basic account management tasks. Customer service and technical issues are common complaints.
Runner up
T-Life has a polarizing reception, with some users appreciating its convenience and features like T-Mobile Tuesdays, while others criticize the app for being slow, bloated, and difficult to use for basic account management tasks. Customer service and technical issues are common complaints.
Straggler
AT&T is heavily criticized for its app's poor performance, frequent login issues, and unhelpful customer service. Users find the app cumbersome for managing accounts and making changes, often preferring to use the website or contact customer service directly.
Straggler
AT&T is heavily criticized for its app's poor performance, frequent login issues, and unhelpful customer service. Users find the app cumbersome for managing accounts and making changes, often preferring to use the website or contact customer service directly.
Straggler
AT&T is heavily criticized for its app's poor performance, frequent login issues, and unhelpful customer service. Users find the app cumbersome for managing accounts and making changes, often preferring to use the website or contact customer service directly.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Billing Errors
Users experience billing discrepancies, such as being charged twice or incorrect amounts, leading to frustration and financial inconvenience. These issues are compounded by the app's inability to display accurate billing information.
Account Management Issues
The app fails to provide comprehensive account management, forcing users to visit physical stores for tasks that should be manageable online. This limitation undermines the app's value proposition as a full-service management tool.
Device Management Limitations
Users are unable to effectively manage or view devices connected to their network, unlike competitor apps that offer more detailed device management features. This lack of functionality diminishes user control over their network.
App Performance Issues
The app is plagued by glitches, lag, and frequent errors, making it difficult for users to perform basic functions. These performance issues lead to a frustrating user experience and diminish the app's reliability.
Customer Service Frustrations
Users face significant challenges in reaching effective customer support, often encountering unhelpful AI systems and long wait times. This lack of accessible support exacerbates user dissatisfaction with the app.
Security Concerns
The app's requirement for location tracking during setup raises privacy concerns among users, leading to app deletions and dissatisfaction. This mandatory tracking is seen as intrusive and unnecessary.
Your voice of customer, unified
Your voice of customer, unified
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
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“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
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“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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System normal
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System normal