Timeleft - Meet New People
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Customer Support Lapses
A significant number of users report difficulties in reaching customer support, with unresolved issues and unresponsive communication channels. Around 15% of users have experienced poor customer service, leading to unresolved billing and technical issues. "I reached out to support months ago and never received a response, leaving my issue unresolved."
App Functionality Problems
Users frequently encounter technical issues with the app, such as glitches during sign-up and navigation, which hinder their ability to use the service effectively. Approximately 10% of users report app-related problems that affect their overall experience. "The app is glitchy, with errors during booking and clunky chat functions, making it hard to use."
Limited City Options
Some users are disappointed by the limited availability of the service in their area, restricting their ability to participate in events. About 5% of users express a desire for more city options to make the service accessible to them. "I would participate more if there were more city options, as the nearest available city is an hour away."
Users' choice
Timeleft receives mixed feedback. Users appreciate the unique concept of meeting new people over dinner, but many criticize the app's functionality, customer service, and subscription model. Some users report issues with app glitches, poor customer support, and dissatisfaction with the subscription-only model.
Runner up
Meetup is criticized for its technical issues, spam, and monetization strategies. Users express frustration with bugs, spam messages, and the push towards paid features, which detract from the community-focused experience it once offered.
Straggler
Bumble BFF's new app format is largely criticized for being less user-friendly and lacking features compared to its predecessor. Users miss the old app's functionality and express dissatisfaction with the limited filters and confusing interface.
Subscription Issues
Users are experiencing unauthorized recurring charges and difficulty canceling subscriptions, with some unable to find the app in their subscription settings. This has led to frustration and financial inconvenience, as exemplified by a user who had to contact their bank to stop charges.
Support Deficiencies
The app's customer support is perceived as non-existent, with users unable to get responses to their inquiries or assistance with issues. This lack of support is highlighted by a user who received only auto-replies despite multiple attempts to contact support.
Subscription Model Backlash
The transition to a subscription-only model has been met with significant dissatisfaction, as users prefer the flexibility of one-off tickets due to budget constraints. This change is seen as inconsiderate of current economic conditions, as noted by a user who cannot afford a subscription.
Accessibility Failures
The app has significant accessibility issues, particularly for users relying on screen readers, which have rendered the app unusable for some. A blind user reported that the app no longer works with their iPhone screen reader, voice over.
Matching and Venue Concerns
Users are dissatisfied with the app's matching algorithm and venue selection, citing repeated assignments to the same restaurants and disregard for dietary preferences. One user expressed regret over a six-month subscription due to being sent to the same restaurant repeatedly.
Onboarding and Usability Issues
The app's onboarding process is flawed, with users encountering non-functional buttons and incomplete sign-up processes, leading to frustration and inability to use the app. A user reported that the 'Continue' button does nothing, posing an accessibility issue.
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