Tide - Mobile Business Banking
Tide - Mobile Business Banking
Tide - Mobile Business Banking
Tide - Mobile Business Banking
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of A significant number of users report that the app drains their phone battery quickly, especially when running in the background. This issue affects about 15% of users, leading to frustration and reduced app usage.'s key feedback
A weekly roundup of A significant number of users report that the app drains their phone battery quickly, especially when running in the background. This issue affects about 15% of users, leading to frustration and reduced app usage.'s key feedback
A weekly roundup of A significant number of users report that the app drains their phone battery quickly, especially when running in the background. This issue affects about 15% of users, leading to frustration and reduced app usage.'s key feedback
App Complexity
Some users find the app's interface and features overly complex, which can detract from the user experience. Approximately 10% of users have expressed a desire for a simpler, more intuitive design.
The app is close to perfect but sometimes gets too complicated with unnecessary pop-ups.
App Complexity
Some users find the app's interface and features overly complex, which can detract from the user experience. Approximately 10% of users have expressed a desire for a simpler, more intuitive design.
The app is close to perfect but sometimes gets too complicated with unnecessary pop-ups.
App Complexity
Some users find the app's interface and features overly complex, which can detract from the user experience. Approximately 10% of users have expressed a desire for a simpler, more intuitive design.
The app is close to perfect but sometimes gets too complicated with unnecessary pop-ups.
Battery Drain
A significant number of users report that the app drains their phone battery quickly, especially when running in the background. This issue affects about 15% of users, leading to frustration and reduced app usage.
The app drains the battery and overheats the phone extremely quickly when using background features.
Battery Drain
A significant number of users report that the app drains their phone battery quickly, especially when running in the background. This issue affects about 15% of users, leading to frustration and reduced app usage.
The app drains the battery and overheats the phone extremely quickly when using background features.
Battery Drain
A significant number of users report that the app drains their phone battery quickly, especially when running in the background. This issue affects about 15% of users, leading to frustration and reduced app usage.
The app drains the battery and overheats the phone extremely quickly when using background features.
Subscription Costs
Many users feel that the subscription costs are too high, limiting access to desired features. This concern is shared by approximately 20% of users who wish for more affordable pricing options.
I really want access to more features, but the subscription price is far too high for my usage.
Subscription Costs
Many users feel that the subscription costs are too high, limiting access to desired features. This concern is shared by approximately 20% of users who wish for more affordable pricing options.
I really want access to more features, but the subscription price is far too high for my usage.
Subscription Costs
Many users feel that the subscription costs are too high, limiting access to desired features. This concern is shared by approximately 20% of users who wish for more affordable pricing options.
I really want access to more features, but the subscription price is far too high for my usage.
Login Issues
Some users experience difficulties logging in, particularly when trying to switch accounts or use different login methods. This problem affects around 5% of users, causing inconvenience and dissatisfaction.
Couldn't login with another Google account even after logging out.
Login Issues
Some users experience difficulties logging in, particularly when trying to switch accounts or use different login methods. This problem affects around 5% of users, causing inconvenience and dissatisfaction.
Couldn't login with another Google account even after logging out.
Login Issues
Some users experience difficulties logging in, particularly when trying to switch accounts or use different login methods. This problem affects around 5% of users, causing inconvenience and dissatisfaction.
Couldn't login with another Google account even after logging out.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Revolut Business is praised for its ease of use, modern features, and excellent customer service, making it a favorite among small business owners. However, some users report issues with account suspensions and poor customer support during critical times, which can be detrimental to business operations.
Users' choice
Revolut Business is praised for its ease of use, modern features, and excellent customer service, making it a favorite among small business owners. However, some users report issues with account suspensions and poor customer support during critical times, which can be detrimental to business operations.
Users' choice
Revolut Business is praised for its ease of use, modern features, and excellent customer service, making it a favorite among small business owners. However, some users report issues with account suspensions and poor customer support during critical times, which can be detrimental to business operations.
Runner up
Tide receives mixed feedback, with users appreciating its user-friendly interface and features like easy invoicing and expense management. However, some users express dissatisfaction with hidden fees and occasional app crashes, indicating room for improvement in customer experience.
Runner up
Tide receives mixed feedback, with users appreciating its user-friendly interface and features like easy invoicing and expense management. However, some users express dissatisfaction with hidden fees and occasional app crashes, indicating room for improvement in customer experience.
Runner up
Tide receives mixed feedback, with users appreciating its user-friendly interface and features like easy invoicing and expense management. However, some users express dissatisfaction with hidden fees and occasional app crashes, indicating room for improvement in customer experience.
Straggler
Xero is appreciated for its comprehensive accounting features and ease of use for accountants, but it faces criticism for its complex interface and lack of intuitive design for non-accountants. Users also express frustration with frequent price increases and inadequate customer support.
Straggler
Xero is appreciated for its comprehensive accounting features and ease of use for accountants, but it faces criticism for its complex interface and lack of intuitive design for non-accountants. Users also express frustration with frequent price increases and inadequate customer support.
Straggler
Xero is appreciated for its comprehensive accounting features and ease of use for accountants, but it faces criticism for its complex interface and lack of intuitive design for non-accountants. Users also express frustration with frequent price increases and inadequate customer support.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Battery Drain
The app's background features, such as 'flip to focus', cause significant battery drain and overheating, particularly on devices like the Pixel 8 Pro. This issue is critical as it affects the app's usability and user satisfaction.
Login Issues
Users experience difficulties logging in with different Google accounts, even after logging out, which disrupts their access to the app. This login problem is a barrier to user engagement and retention.
Sound Playback Glitches
The app frequently stops playing sounds unexpectedly, which is particularly disruptive for users relying on it for sleep or focus. This instability in sound playback undermines the app's core functionality.
Subscription Pricing
The app's subscription pricing is perceived as excessively high, deterring users from upgrading to premium features. This pricing strategy may limit the app's revenue potential and user base expansion.
Feature Complexity
The app's interface and features are considered overly complex, detracting from the user experience. Simplifying the UI could enhance user satisfaction and engagement.
Unstable Updates
Recent updates have introduced bugs that disrupt core functionalities, such as sleep tracking and sound playback. These issues highlight the need for more rigorous testing before release.
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Your voice of customer, unified
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
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70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
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monthly customers
467,000
monthly customers
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System normal
System normal
System normal