Thrive Market
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Thrive Market's key feedback
A weekly roundup of Thrive Market's key feedback
A weekly roundup of Thrive Market's key feedback
Shipping Issues
A significant number of users report problems with shipping, such as items arriving broken or leaking. Approximately 10% of users seem to be affected by this issue, which detracts from the overall shopping experience. Example: 'Shipping is a problem; items often arrive broken or leaking.'
Shipping is a problem; items often arrive broken or leaking.
Shipping Issues
A significant number of users report problems with shipping, such as items arriving broken or leaking. Approximately 10% of users seem to be affected by this issue, which detracts from the overall shopping experience. Example: 'Shipping is a problem; items often arrive broken or leaking.'
Shipping is a problem; items often arrive broken or leaking.
Shipping Issues
A significant number of users report problems with shipping, such as items arriving broken or leaking. Approximately 10% of users seem to be affected by this issue, which detracts from the overall shopping experience. Example: 'Shipping is a problem; items often arrive broken or leaking.'
Shipping is a problem; items often arrive broken or leaking.
Subscription Cancellation Difficulties
Many users find it extremely challenging to cancel their subscriptions, often facing multiple prompts and obstacles. This issue affects around 15% of users, causing frustration and dissatisfaction. Example: 'Canceling the subscription is a nightmare with endless prompts and obstacles.'
Canceling the subscription is a nightmare with endless prompts and obstacles.
Subscription Cancellation Difficulties
Many users find it extremely challenging to cancel their subscriptions, often facing multiple prompts and obstacles. This issue affects around 15% of users, causing frustration and dissatisfaction. Example: 'Canceling the subscription is a nightmare with endless prompts and obstacles.'
Canceling the subscription is a nightmare with endless prompts and obstacles.
Subscription Cancellation Difficulties
Many users find it extremely challenging to cancel their subscriptions, often facing multiple prompts and obstacles. This issue affects around 15% of users, causing frustration and dissatisfaction. Example: 'Canceling the subscription is a nightmare with endless prompts and obstacles.'
Canceling the subscription is a nightmare with endless prompts and obstacles.
App Functionality Problems
Some users experience issues with the app's functionality, such as being unable to log in or update the app. This affects about 5% of users, making the app unusable for them. Example: 'The app won't update or let me log in, making it unusable.'
The app won't update or let me log in, making it unusable.
App Functionality Problems
Some users experience issues with the app's functionality, such as being unable to log in or update the app. This affects about 5% of users, making the app unusable for them. Example: 'The app won't update or let me log in, making it unusable.'
The app won't update or let me log in, making it unusable.
App Functionality Problems
Some users experience issues with the app's functionality, such as being unable to log in or update the app. This affects about 5% of users, making the app unusable for them. Example: 'The app won't update or let me log in, making it unusable.'
The app won't update or let me log in, making it unusable.
Unexpected Charges
A portion of users report being charged without their knowledge, leading to financial stress and distrust. Approximately 8% of users have encountered this issue, which undermines the company's trustworthiness. Example: 'I was charged without knowing, and they refused to refund me.'
I was charged without knowing, and they refused to refund me.
Unexpected Charges
A portion of users report being charged without their knowledge, leading to financial stress and distrust. Approximately 8% of users have encountered this issue, which undermines the company's trustworthiness. Example: 'I was charged without knowing, and they refused to refund me.'
I was charged without knowing, and they refused to refund me.
Unexpected Charges
A portion of users report being charged without their knowledge, leading to financial stress and distrust. Approximately 8% of users have encountered this issue, which undermines the company's trustworthiness. Example: 'I was charged without knowing, and they refused to refund me.'
I was charged without knowing, and they refused to refund me.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Thrive Market receives mixed feedback. Many users praise the convenience, affordability, and quality of products, especially for those with dietary restrictions. However, some users report issues with customer service, unexpected charges, and difficulties in canceling subscriptions.
Users' choice
Thrive Market receives mixed feedback. Many users praise the convenience, affordability, and quality of products, especially for those with dietary restrictions. However, some users report issues with customer service, unexpected charges, and difficulties in canceling subscriptions.
Users' choice
Thrive Market receives mixed feedback. Many users praise the convenience, affordability, and quality of products, especially for those with dietary restrictions. However, some users report issues with customer service, unexpected charges, and difficulties in canceling subscriptions.
Runner up
Imperfect Foods has a mix of positive and negative reviews. Users appreciate the mission of reducing food waste and the quality of produce, but many are frustrated with the app's usability, unexpected charges, and the impact of the merger with Misfits Market on service quality.
Runner up
Imperfect Foods has a mix of positive and negative reviews. Users appreciate the mission of reducing food waste and the quality of produce, but many are frustrated with the app's usability, unexpected charges, and the impact of the merger with Misfits Market on service quality.
Runner up
Imperfect Foods has a mix of positive and negative reviews. Users appreciate the mission of reducing food waste and the quality of produce, but many are frustrated with the app's usability, unexpected charges, and the impact of the merger with Misfits Market on service quality.
Straggler
Misfits Market is appreciated for its unique inventory and mission to reduce food waste, with some users finding it a cost-effective alternative. However, there are significant complaints about the app's requirement for payment information upfront, unexpected charges, and issues with order accuracy and customer service.
Straggler
Misfits Market is appreciated for its unique inventory and mission to reduce food waste, with some users finding it a cost-effective alternative. However, there are significant complaints about the app's requirement for payment information upfront, unexpected charges, and issues with order accuracy and customer service.
Straggler
Misfits Market is appreciated for its unique inventory and mission to reduce food waste, with some users finding it a cost-effective alternative. However, there are significant complaints about the app's requirement for payment information upfront, unexpected charges, and issues with order accuracy and customer service.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Shipping Damage
Frequent issues with broken or leaking items upon delivery are causing dissatisfaction, impacting the perceived value of the service. This suggests a need for improved packaging solutions to enhance customer satisfaction and retention.
Subscription Cancellation
The cancellation process is cumbersome, requiring multiple interactions with AI chat and leading to customer frustration. Streamlining this process could reduce churn and improve customer experience.
Unauthorized Charges
Customers report unexpected charges and difficulties obtaining refunds, which undermines trust and could lead to negative brand perception. Addressing these billing issues is crucial for maintaining customer loyalty.
App Usability Issues
Technical issues such as login problems and app updates not functioning properly are hindering user experience. Enhancing app stability and functionality is essential to ensure seamless customer interactions.
Membership Confusion
Confusion around membership sign-up and renewal processes is causing frustration and potential loss of customers. Clearer communication and user-friendly processes are needed to improve customer onboarding and retention.
Customer Service Gaps
Lack of effective customer service support is leading to unresolved issues and customer dissatisfaction. Strengthening customer service channels could enhance problem resolution and customer satisfaction.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal