Thorntons
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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App Crashes and Errors
Around 30% of users report that the app frequently crashes or fails to open, especially after recent updates. This issue is causing frustration as users are unable to access the app's features or their rewards.
The app crashes immediately upon opening, making it unusable.
Reward and Offer Failures
Approximately 15% of users are unable to see or redeem their rewards and offers, with some reporting that discounts are not applied as expected. This issue diminishes the app's value proposition of providing savings.
My gas discount offers are not reflecting in the app, so I can't use them.
Notification and Receipt Features
About 10% of users express a desire for improved notification management and the ability to view receipts within the app. These features would enhance user experience by providing better tracking of transactions and offers.
I wish the app could show my receipts and manage notifications better.
Users' choice
Exxon Mobil Rewards+ app receives mixed feedback, with users praising its convenience and ease of use when it works, but many report frequent crashes, login issues, and problems with redeeming rewards. Users express frustration with the app's unreliability, especially during updates, and some have switched to competitors due to these persistent issues.
Runner up
GasBuddy users appreciate the app for finding the best gas prices, but recent updates have led to significant dissatisfaction. Many users report issues with logging in, loss of accumulated points, and unnecessary features like games, which detract from the app's primary purpose. The app's reliability has decreased, leading to frustration among long-time users.
Straggler
Thorntons app users express significant frustration due to frequent login issues, app crashes, and errors that prevent them from accessing rewards. While some users appreciate the app's features when functional, the overwhelming sentiment is negative, with many unable to use the app effectively, leading to dissatisfaction and a loss of loyalty.
Login Failures
Users are experiencing persistent login issues, receiving 'unexpected error' messages despite multiple attempts to reset passwords or create new accounts. This is causing significant frustration and preventing access to app features.
App Crashes
The app frequently crashes or fails to open, particularly after updates, leading to user dissatisfaction and loss of access to rewards and discounts. This issue is prevalent across various iPhone models.
Registration Errors
Users are unable to register new accounts or cards due to recurring 'unexpected error' messages, hindering new user onboarding and engagement. This problem persists despite attempts to reinstall the app.
Notification Glitches
Push notifications are malfunctioning, either turning off automatically or persisting even after being disabled, disrupting user experience and app functionality.
Reward Redemption Issues
Users are unable to redeem rewards or see offers, with errors preventing the application of discounts, leading to dissatisfaction and perceived value loss.
Location Services Failure
The app's location services are not functioning, displaying 'No results available,' which is critical for users, especially professional drivers, to find nearby stations.
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