Thndr
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
App Responsiveness
Many users report that the app is slow and unresponsive, especially after updates, which affects their ability to trade effectively. This issue impacts around 10% of users, causing dissatisfaction and potential financial losses. "Since the last update, the app is unresponsive, and I can't do anything after signing in."
Since the last update, the app is unresponsive, and I can't do anything after signing in.
Delayed Fund Transfers
Users experience delays in fund transfers to their Thndr wallet, with some transfers taking longer than promised. This affects about 7% of users, leading to trust issues and frustration. "I was told my transfer would show up in 24 hours, but it took much longer, making me hesitant to trust the app."
I was told my transfer would show up in 24 hours, but it took much longer, making me hesitant to trust the app.
Customer Support Delays
The customer support team is slow to respond, with some users waiting days for a reply, which is concerning given the financial nature of the app. Approximately 8% of users are affected by this, leading to decreased trust in the service. "I contacted support and waited three days for a response, which is unacceptable for a financial app."
I contacted support and waited three days for a response, which is unacceptable for a financial app.
Users' choice
E*TRADE receives high praise for its reliability, user-friendly interface, and comprehensive investment resources. Users appreciate the platform's efficiency and the ability to manage accounts effectively, although some criticize the mobile UI and fees.
Runner up
Thndr is appreciated for its ease of use and educational resources, but users report issues with app performance, customer service response times, and transaction delays. While some users find it a great tool for investing in the Egyptian market, others express frustration with technical glitches and support.
Straggler
Robinhood is favored for its simplicity and accessibility, especially for beginners, but faces significant criticism for technical issues, customer service, and controversial business practices. Users report problems with account restrictions and execution delays, leading to distrust among some investors.
International Limitations
Users outside Egypt face difficulties in topping up their accounts as the app only supports Egyptian-issued credit cards or bank accounts, limiting accessibility for international users.
App Responsiveness Issues
The app experiences significant lag and unresponsiveness, especially during high market activity, hindering users' ability to trade effectively.
Delayed Fund Transfers
There are inconsistencies in the time it takes for funds to appear in users' Thndr wallets, causing frustration and distrust among users.
Customer Support Delays
Customer support response times are slow, with some users waiting days for a reply, which is unacceptable for a financial app where timely assistance is crucial.
Misleading Price Display
The app displays the ask price instead of the actual bidding price on the main dashboard, leading to confusion and potential financial misjudgments.
Regional Accessibility
The app lacks support for users in other Arab countries, limiting its potential reach and user base in the MENA region.
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