The Knot Wedding Planner

The Knot Wedding Planner

The Knot Wedding Planner

The Knot Wedding Planner

This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.

Building trust in every customer interaction

Top Insights

Top Insights

Top Insights

A weekly roundup of The app is frequently described as buggy, with users encountering errors when updating information or performing basic tasks. Around 20% of users mention persistent glitches that disrupt their planning process.'s key feedback

A weekly roundup of The app is frequently described as buggy, with users encountering errors when updating information or performing basic tasks. Around 20% of users mention persistent glitches that disrupt their planning process.'s key feedback

A weekly roundup of The app is frequently described as buggy, with users encountering errors when updating information or performing basic tasks. Around 20% of users mention persistent glitches that disrupt their planning process.'s key feedback

Login Issues

Many users experience difficulties logging into the app, especially when using Apple ID or resetting passwords. Approximately 15% of users report being unable to access their accounts, leading to frustration and loss of saved information.

I created an account with Apple ID but can't log in through the app, even after reinstalling.

Login Issues

Many users experience difficulties logging into the app, especially when using Apple ID or resetting passwords. Approximately 15% of users report being unable to access their accounts, leading to frustration and loss of saved information.

I created an account with Apple ID but can't log in through the app, even after reinstalling.

Login Issues

Many users experience difficulties logging into the app, especially when using Apple ID or resetting passwords. Approximately 15% of users report being unable to access their accounts, leading to frustration and loss of saved information.

I created an account with Apple ID but can't log in through the app, even after reinstalling.

App Bugs

The app is frequently described as buggy, with users encountering errors when updating information or performing basic tasks. Around 20% of users mention persistent glitches that disrupt their planning process.

The app is extremely buggy, often showing 'Oops something went wrong' when adding wedding party details.

App Bugs

The app is frequently described as buggy, with users encountering errors when updating information or performing basic tasks. Around 20% of users mention persistent glitches that disrupt their planning process.

The app is extremely buggy, often showing 'Oops something went wrong' when adding wedding party details.

App Bugs

The app is frequently described as buggy, with users encountering errors when updating information or performing basic tasks. Around 20% of users mention persistent glitches that disrupt their planning process.

The app is extremely buggy, often showing 'Oops something went wrong' when adding wedding party details.

Customization Limitations

Users find the app's customization options lacking, particularly in areas like RSVP messages and style preferences. About 10% of users express dissatisfaction with the limited ability to personalize their wedding planning experience.

I can't customize RSVP messages to my guests, which is frustrating.

Customization Limitations

Users find the app's customization options lacking, particularly in areas like RSVP messages and style preferences. About 10% of users express dissatisfaction with the limited ability to personalize their wedding planning experience.

I can't customize RSVP messages to my guests, which is frustrating.

Customization Limitations

Users find the app's customization options lacking, particularly in areas like RSVP messages and style preferences. About 10% of users express dissatisfaction with the limited ability to personalize their wedding planning experience.

I can't customize RSVP messages to my guests, which is frustrating.

Registry and Vendor Issues

The registry feature is criticized for not updating stock information and having issues with shipping addresses. Approximately 8% of users report these problems, which add stress to the planning process.

Items on my registry are often out of stock, and the app keeps asking me to update my shipping address.

Registry and Vendor Issues

The registry feature is criticized for not updating stock information and having issues with shipping addresses. Approximately 8% of users report these problems, which add stress to the planning process.

Items on my registry are often out of stock, and the app keeps asking me to update my shipping address.

Registry and Vendor Issues

The registry feature is criticized for not updating stock information and having issues with shipping addresses. Approximately 8% of users report these problems, which add stress to the planning process.

Items on my registry are often out of stock, and the app keeps asking me to update my shipping address.

Competitor Benchmark

A weekly roundup of Client

A weekly roundup of Client

Users' choice

WeddingWire receives overwhelmingly positive feedback for its user-friendly interface and comprehensive planning tools. Users appreciate its easy navigation, helpful checklists, and the ability to connect with vendors seamlessly. Many users find it indispensable for organizing their weddings efficiently.

Users' choice

WeddingWire receives overwhelmingly positive feedback for its user-friendly interface and comprehensive planning tools. Users appreciate its easy navigation, helpful checklists, and the ability to connect with vendors seamlessly. Many users find it indispensable for organizing their weddings efficiently.

Users' choice

WeddingWire receives overwhelmingly positive feedback for its user-friendly interface and comprehensive planning tools. Users appreciate its easy navigation, helpful checklists, and the ability to connect with vendors seamlessly. Many users find it indispensable for organizing their weddings efficiently.

Runner up

Zola is praised for its all-in-one wedding planning features, including a user-friendly app and comprehensive registry options. However, some users express frustration with premium features and occasional technical issues. Despite these concerns, many find it a valuable tool for managing RSVPs and creating wedding websites.

Runner up

Zola is praised for its all-in-one wedding planning features, including a user-friendly app and comprehensive registry options. However, some users express frustration with premium features and occasional technical issues. Despite these concerns, many find it a valuable tool for managing RSVPs and creating wedding websites.

Runner up

Zola is praised for its all-in-one wedding planning features, including a user-friendly app and comprehensive registry options. However, some users express frustration with premium features and occasional technical issues. Despite these concerns, many find it a valuable tool for managing RSVPs and creating wedding websites.

Straggler

The Knot Wedding Planner receives mixed feedback, with users appreciating its comprehensive planning tools and vendor connections. However, many users report frequent app crashes, glitches, and difficulties with the RSVP system, which detract from the overall experience. Despite these issues, some users find it helpful for organizing wedding details.

Straggler

The Knot Wedding Planner receives mixed feedback, with users appreciating its comprehensive planning tools and vendor connections. However, many users report frequent app crashes, glitches, and difficulties with the RSVP system, which detract from the overall experience. Despite these issues, some users find it helpful for organizing wedding details.

Straggler

The Knot Wedding Planner receives mixed feedback, with users appreciating its comprehensive planning tools and vendor connections. However, many users report frequent app crashes, glitches, and difficulties with the RSVP system, which detract from the overall experience. Despite these issues, some users find it helpful for organizing wedding details.

Nuggets

Major highlights of the week

Nuggets

Major highlights of the week

Nuggets

Major highlights of the week

Login Issues

Users face persistent login errors, especially when using Apple ID, leading to account access problems and loss of saved data. This issue disrupts user engagement and retention, as seen in cases where users are forced to create new accounts.

Customization Limitations

The app's customization features, such as color palettes and RSVP messages, are limited and often incorrect, causing user dissatisfaction and driving them to seek alternative solutions. This lack of flexibility hinders the personalization experience crucial for wedding planning.

Notification Overload

Excessive notifications, including vendor follow-ups and design ideas, overwhelm users, leading to frustration and potential disengagement. This issue highlights the need for better notification management to enhance user experience.

Registry Frustrations

The registry feature struggles with stock updates and address management, causing significant user inconvenience and stress. Users find it difficult to manage their registry effectively, impacting their overall satisfaction with the app.

Guest List Management

The app lacks efficient guest list management, requiring users to click each name individually to view addresses, which is time-consuming and inefficient for large events. This missing functionality is a major pain point for users managing extensive guest lists.

App-Desktop Discrepancy

There is a significant functionality gap between the app and desktop versions, with users unable to perform certain tasks on the app that are available on the desktop. This inconsistency leads to user frustration and limits the app's utility.

Your voice of customer, unified

Your voice of customer, unified

Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

How leading brands use Clarity

How leading brands use Clarity

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

126 million

global subscribers

126 million

global subscribers

126 million

global subscribers

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

467,000

monthly customers

467,000

monthly customers

467,000

monthly customers