Tezza: Aesthetic Photo Editor
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
App Crashes
Around 25% of users report frequent app crashes, which result in lost work and a frustrating user experience. This issue is particularly problematic for those who spend significant time editing, only to have their progress erased unexpectedly.
The app crashes every time I try to save my work, losing all my edits.
Camera Functionality Issues
Approximately 15% of users experience issues with the app's camera functionality, where they are unable to take photos directly within the app, which diminishes the app's usability and convenience.
I can't take photos on the app anymore, and nothing I've tried has fixed it.
Subscription Management Problems
About 10% of users face difficulties managing their subscriptions, including issues with canceling or being charged despite canceling, leading to dissatisfaction and distrust in the app's billing practices.
I canceled my subscription but was still charged, and I can't get a refund.
Users' choice
Adobe Lightroom is highly praised for its powerful editing capabilities and user-friendly interface, making it a favorite among both amateur and professional photographers. Users appreciate its comprehensive features and the ability to edit photos seamlessly across devices, although some express frustration with the subscription model and occasional app crashes.
Runner up
Snapseed receives positive feedback for its intuitive interface and robust editing tools, which are available for free. However, recent updates have been criticized for complicating the user experience and introducing unnecessary features, leading some long-time users to seek alternatives.
Straggler
Tezza is appreciated for its unique presets and aesthetic-focused features, making it popular among content creators. However, users frequently report issues with app stability, subscription costs, and limited free features, which detract from the overall experience.
Camera Malfunction
Users are unable to take photos using the app's camera feature, with the camera button displaying '01' and becoming unresponsive.
Subscription Confusion
The app's freemium model is misleading, with most features locked behind a paywall, leading to user frustration over the lack of genuinely free content.
App Crashes
Frequent app crashes result in lost work, causing significant user dissatisfaction and leading some to abandon the app entirely.
Subscription Management Issues
Users face difficulties managing subscriptions, including problems with cancellation and being charged despite canceling in time.
Login and Access Problems
Users experience issues with being logged out unexpectedly and having trouble accessing their paid subscription features.
Excessive Monetization
The app aggressively pushes subscriptions, with users feeling pressured to pay for basic functionalities, leading to negative perceptions of value.
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