textPlus: Text Message + Call
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Subscription and Billing Problems
Around 15% of users experience issues with subscriptions, where they are charged but do not receive the promised services, such as ad removal or premium features, leading to dissatisfaction and a sense of being misled.
I paid for a subscription, but I'm still seeing ads and can't access premium features.
Free Number Unavailability
Approximately 20% of users are unable to obtain a free US phone number as advertised, which is a key feature of the app, leading to disappointment and unmet expectations.
I never received the free number promised by the app, which is very disappointing.
App Stability and Bugs
About 25% of users report frequent app crashes and bugs, such as the app freezing or requiring restarts to function properly, which disrupts the user experience and causes frustration.
The app often freezes and I have to restart it to send messages, which is very inconvenient.
Users' choice
TextNow receives mixed feedback, with users appreciating its free service and secondary phone number feature. However, many users report issues with call quality, app lag, and intrusive ads, leading to frustration and dissatisfaction.
Runner up
Google Voice is praised for its integration with Google services and free features, but users frequently encounter bugs, app freezes, and poor customer support. The app's limitations on group texts and lack of updates for iOS users are common complaints.
Straggler
textPlus offers a free US phone number and inexpensive calls, but users report issues with message delivery and app stability. While some users find it useful, others are frustrated by ads and the need to purchase credits for outbound calls.
Message Delivery Issues
Messages often fail to deliver despite showing as sent, causing confusion and frustration for users who believe their communications have been successful.
Subscription Activation Problems
Users experience issues with subscriptions not activating properly, leading to continued exposure to ads and inability to access premium features despite being charged.
Free Number Unavailability
The app fails to provide a free number as promised, leaving users unable to utilize the core functionality of the service.
Account and Login Issues
Users face difficulties with account access, including unexpected logouts and inability to log back in, sometimes accompanied by account disabling errors.
Text Suspension Miscommunication
Texting capabilities are unexpectedly suspended after a certain usage threshold, contradicting the advertised 'unlimited' texting feature.
VPN Requirement for Calls
The app requires a VPN for making calls in certain regions, which is not clearly communicated, leading to user dissatisfaction and comparison with competitors.
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