TextNow: Call + Text Unlimited
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Call and Text Reliability
Around 20% of users experience problems with call and text reliability, including missed calls, delayed messages, and poor audio quality, which affects their communication needs.
Calls drop frequently, and messages sometimes don't send or arrive late.
Subscription and Billing Problems
Approximately 10% of users face issues with subscriptions and billing, such as being charged after canceling or not receiving the services they paid for, leading to frustration and distrust.
I canceled my subscription but still got charged, and the features I paid for didn't work.
Ad Intrusiveness
About 12% of users find the ads in the app to be obtrusive and disruptive to their experience, especially for those using the free version, which diminishes the app's usability.
The ads are annoying and make it hard to use the app smoothly.
Users' choice
Google Voice receives mixed feedback, with users appreciating its free service and integration with other Google products. However, many users report issues with app performance, bugs, and lack of support, leading to frustration.
Runner up
TextNow users express dissatisfaction with recent updates, citing issues like login problems, spam calls, and poor customer support. Despite these issues, some users appreciate the free service and flexibility it offers.
Straggler
TextFree is criticized for its misleading 'free' claims, as users often encounter paywalls for essential features. Users also report issues with account access and poor call quality, leading to a negative perception.
Verification Loop
Users experience a persistent verification loop, preventing them from proceeding with app usage. This issue disrupts the onboarding process and frustrates users trying to access their accounts.
Spam Calls
Users are inundated with spam calls, receiving frequent and unwanted interruptions. This diminishes the app's usability and causes significant annoyance.
Subscription Issues
Users report being charged for subscriptions even after cancellation, and not receiving the features they paid for. This leads to dissatisfaction and distrust in the billing process.
Login Failures
Users face login issues, with the app failing to recognize credentials or displaying error messages. This prevents access to the app and disrupts communication.
VPN Detection Error
The app incorrectly detects a VPN, blocking access for users who do not have one. This false detection prevents users from utilizing the app's services.
Delayed Messaging
There are significant delays in sending and receiving messages, causing communication breakdowns. This latency affects the reliability of the app for timely interactions.
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