Tesla
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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Top Insights
Top Insights
Top Insights
A weekly roundup of Around 5% of users report connectivity problems with the app, such as being unable to log in or experiencing unreliable server connections, which can be particularly problematic during travel.'s key feedback
A weekly roundup of Around 5% of users report connectivity problems with the app, such as being unable to log in or experiencing unreliable server connections, which can be particularly problematic during travel.'s key feedback
A weekly roundup of Around 5% of users report connectivity problems with the app, such as being unable to log in or experiencing unreliable server connections, which can be particularly problematic during travel.'s key feedback
Customer Service Frustrations
A significant number of users, approximately 10%, express frustration with Tesla's customer service, particularly the difficulty in reaching a human representative and resolving billing issues efficiently.
I spent an hour trying to resolve a billing issue, only to be bounced between AI and human reps without a solution.
Customer Service Frustrations
A significant number of users, approximately 10%, express frustration with Tesla's customer service, particularly the difficulty in reaching a human representative and resolving billing issues efficiently.
I spent an hour trying to resolve a billing issue, only to be bounced between AI and human reps without a solution.
Customer Service Frustrations
A significant number of users, approximately 10%, express frustration with Tesla's customer service, particularly the difficulty in reaching a human representative and resolving billing issues efficiently.
I spent an hour trying to resolve a billing issue, only to be bounced between AI and human reps without a solution.
App Connectivity Issues
Around 5% of users report connectivity problems with the app, such as being unable to log in or experiencing unreliable server connections, which can be particularly problematic during travel.
After an update, I couldn't log back into the app, leaving me without access to my car for days.
App Connectivity Issues
Around 5% of users report connectivity problems with the app, such as being unable to log in or experiencing unreliable server connections, which can be particularly problematic during travel.
After an update, I couldn't log back into the app, leaving me without access to my car for days.
App Connectivity Issues
Around 5% of users report connectivity problems with the app, such as being unable to log in or experiencing unreliable server connections, which can be particularly problematic during travel.
After an update, I couldn't log back into the app, leaving me without access to my car for days.
Feature Malfunctions
Approximately 7% of users are experiencing issues with specific app features not functioning as intended, such as the Storm Watch feature not activating during severe weather.
The Storm Watch feature never activates, forcing us to keep our batteries charged manually.
Feature Malfunctions
Approximately 7% of users are experiencing issues with specific app features not functioning as intended, such as the Storm Watch feature not activating during severe weather.
The Storm Watch feature never activates, forcing us to keep our batteries charged manually.
Feature Malfunctions
Approximately 7% of users are experiencing issues with specific app features not functioning as intended, such as the Storm Watch feature not activating during severe weather.
The Storm Watch feature never activates, forcing us to keep our batteries charged manually.
Widget Functionality Loss
About 3% of users are disappointed with the removal or malfunction of iOS widgets, which were previously a convenient feature for quick access.
The iOS widgets stopped working after the last app update, which is frustrating.
Widget Functionality Loss
About 3% of users are disappointed with the removal or malfunction of iOS widgets, which were previously a convenient feature for quick access.
The iOS widgets stopped working after the last app update, which is frustrating.
Widget Functionality Loss
About 3% of users are disappointed with the removal or malfunction of iOS widgets, which were previously a convenient feature for quick access.
The iOS widgets stopped working after the last app update, which is frustrating.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Tesla receives a mix of high praise for its technological advancements and user-friendly app, but also faces criticism for app connectivity issues and customer service challenges. Users appreciate the app's comprehensive features and the car's performance, though some express frustration with the autopilot and subscription management.
Users' choice
Tesla receives a mix of high praise for its technological advancements and user-friendly app, but also faces criticism for app connectivity issues and customer service challenges. Users appreciate the app's comprehensive features and the car's performance, though some express frustration with the autopilot and subscription management.
Users' choice
Tesla receives a mix of high praise for its technological advancements and user-friendly app, but also faces criticism for app connectivity issues and customer service challenges. Users appreciate the app's comprehensive features and the car's performance, though some express frustration with the autopilot and subscription management.
Runner up
Rivian is praised for its app's design and functionality, with users appreciating the intuitive interface and features like climate control and remote commands. However, some users report issues with app connectivity and reliability, particularly with the phone-as-key feature and vehicle wake-up times.
Runner up
Rivian is praised for its app's design and functionality, with users appreciating the intuitive interface and features like climate control and remote commands. However, some users report issues with app connectivity and reliability, particularly with the phone-as-key feature and vehicle wake-up times.
Runner up
Rivian is praised for its app's design and functionality, with users appreciating the intuitive interface and features like climate control and remote commands. However, some users report issues with app connectivity and reliability, particularly with the phone-as-key feature and vehicle wake-up times.
Straggler
FordPass is generally well-received for its ease of use and comprehensive vehicle control features, such as remote start and vehicle status monitoring. However, some users experience issues with app updates affecting functionality, and there are complaints about the app's reliability and responsiveness.
Straggler
FordPass is generally well-received for its ease of use and comprehensive vehicle control features, such as remote start and vehicle status monitoring. However, some users experience issues with app updates affecting functionality, and there are complaints about the app's reliability and responsiveness.
Straggler
FordPass is generally well-received for its ease of use and comprehensive vehicle control features, such as remote start and vehicle status monitoring. However, some users experience issues with app updates affecting functionality, and there are complaints about the app's reliability and responsiveness.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Subscription Billing Issues
Users face challenges with subscription billing, particularly when referral credits are not applied correctly, leading to unexpected charges on credit cards. The process to resolve these billing issues is cumbersome and lacks efficient customer support.
Adapter Unlocking Problem
The app prevents users from starting a session due to an adapter unlocking issue, even when the adapter is not needed. This hinders the user experience by blocking essential app functionality.
Decimal Precision Limitation
The app's limitation to only two decimal places for utility rate plans restricts accurate energy cost calculations, affecting users' ability to track savings accurately. This precision issue is particularly problematic for users with specific rate plans.
Storm Watch Feature Failure
The Storm Watch feature fails to activate during severe weather, forcing users to manually manage battery levels and undermining the app's smart energy management capabilities. This failure diminishes the perceived value of the Powerwall system.
iOS Widget Malfunction
Recent updates have caused iOS widgets to stop functioning, removing a convenient feature for users who rely on quick access to app functionalities. This issue disrupts the seamless integration of the app with iOS devices.
Login Access Denied
Users experience login issues where access is denied after signing out, leaving them unable to use the app and potentially stranded without vehicle access. This problem is exacerbated by inadequate customer support during critical times.
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
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