TeamSnap
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users frequently complain about the overwhelming number of ads, which disrupt the user experience and make it difficult to access important information. This issue affects around 40% of users, who find the ads intrusive and a major deterrent to using the app.'s key feedback
A weekly roundup of Users frequently complain about the overwhelming number of ads, which disrupt the user experience and make it difficult to access important information. This issue affects around 40% of users, who find the ads intrusive and a major deterrent to using the app.'s key feedback
A weekly roundup of Users frequently complain about the overwhelming number of ads, which disrupt the user experience and make it difficult to access important information. This issue affects around 40% of users, who find the ads intrusive and a major deterrent to using the app.'s key feedback
Chat Functionality Issues
Many users report significant problems with the chat feature, including messages not loading or appearing, and notifications not matching the actual chat content. Approximately 30% of users seem to be affected by this issue, leading to frustration and communication breakdowns within teams.
I receive message alerts, but when I open the app, the chat is blank or outdated.
Chat Functionality Issues
Many users report significant problems with the chat feature, including messages not loading or appearing, and notifications not matching the actual chat content. Approximately 30% of users seem to be affected by this issue, leading to frustration and communication breakdowns within teams.
I receive message alerts, but when I open the app, the chat is blank or outdated.
Chat Functionality Issues
Many users report significant problems with the chat feature, including messages not loading or appearing, and notifications not matching the actual chat content. Approximately 30% of users seem to be affected by this issue, leading to frustration and communication breakdowns within teams.
I receive message alerts, but when I open the app, the chat is blank or outdated.
Excessive Advertisements
Users frequently complain about the overwhelming number of ads, which disrupt the user experience and make it difficult to access important information. This issue affects around 40% of users, who find the ads intrusive and a major deterrent to using the app.
Every time I open the app, I have to sit through an ad, making it hard to quickly check team updates.
Excessive Advertisements
Users frequently complain about the overwhelming number of ads, which disrupt the user experience and make it difficult to access important information. This issue affects around 40% of users, who find the ads intrusive and a major deterrent to using the app.
Every time I open the app, I have to sit through an ad, making it hard to quickly check team updates.
Excessive Advertisements
Users frequently complain about the overwhelming number of ads, which disrupt the user experience and make it difficult to access important information. This issue affects around 40% of users, who find the ads intrusive and a major deterrent to using the app.
Every time I open the app, I have to sit through an ad, making it hard to quickly check team updates.
Login and Account Issues
Some users experience persistent login problems, including errors when trying to access their accounts or reset passwords. This affects about 15% of users, causing significant inconvenience and preventing them from using the app effectively.
I can't log in, and the password reset link doesn't work, leaving me unable to access my account.
Login and Account Issues
Some users experience persistent login problems, including errors when trying to access their accounts or reset passwords. This affects about 15% of users, causing significant inconvenience and preventing them from using the app effectively.
I can't log in, and the password reset link doesn't work, leaving me unable to access my account.
Login and Account Issues
Some users experience persistent login problems, including errors when trying to access their accounts or reset passwords. This affects about 15% of users, causing significant inconvenience and preventing them from using the app effectively.
I can't log in, and the password reset link doesn't work, leaving me unable to access my account.
Inaccurate Location Services
A number of users report that the app's location services are unreliable, providing incorrect addresses or failing to sync with maps. This issue impacts approximately 10% of users, leading to confusion and missed events.
The addresses provided by the app are often inaccurate, making it hard to find game locations.
Inaccurate Location Services
A number of users report that the app's location services are unreliable, providing incorrect addresses or failing to sync with maps. This issue impacts approximately 10% of users, leading to confusion and missed events.
The addresses provided by the app are often inaccurate, making it hard to find game locations.
Inaccurate Location Services
A number of users report that the app's location services are unreliable, providing incorrect addresses or failing to sync with maps. This issue impacts approximately 10% of users, leading to confusion and missed events.
The addresses provided by the app are often inaccurate, making it hard to find game locations.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Heja receives overwhelmingly positive feedback for its user-friendly interface and effective team communication features. Users appreciate its ease of use for scheduling and managing team activities, although some mention the presence of ads as a minor drawback.
Users' choice
Heja receives overwhelmingly positive feedback for its user-friendly interface and effective team communication features. Users appreciate its ease of use for scheduling and managing team activities, although some mention the presence of ads as a minor drawback.
Users' choice
Heja receives overwhelmingly positive feedback for its user-friendly interface and effective team communication features. Users appreciate its ease of use for scheduling and managing team activities, although some mention the presence of ads as a minor drawback.
Runner up
TeamSnap is praised for its comprehensive team management features, including scheduling and communication tools. However, users frequently criticize the app for its intrusive ads and technical issues, particularly with the chat function, which detracts from the overall user experience.
Runner up
TeamSnap is praised for its comprehensive team management features, including scheduling and communication tools. However, users frequently criticize the app for its intrusive ads and technical issues, particularly with the chat function, which detracts from the overall user experience.
Runner up
TeamSnap is praised for its comprehensive team management features, including scheduling and communication tools. However, users frequently criticize the app for its intrusive ads and technical issues, particularly with the chat function, which detracts from the overall user experience.
Straggler
SportsEngine is criticized for being less user-friendly compared to other sports apps, with users frequently mentioning issues with ads and technical glitches. Despite its potential, many users find it frustrating to navigate and manage team activities effectively.
Straggler
SportsEngine is criticized for being less user-friendly compared to other sports apps, with users frequently mentioning issues with ads and technical glitches. Despite its potential, many users find it frustrating to navigate and manage team activities effectively.
Straggler
SportsEngine is criticized for being less user-friendly compared to other sports apps, with users frequently mentioning issues with ads and technical glitches. Despite its potential, many users find it frustrating to navigate and manage team activities effectively.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Intermittent Chat Issues
The chat feature frequently fails to load messages, leaving users with blank screens or outdated conversations, despite receiving notifications. This issue persists across multiple devices and teams, causing significant communication disruptions.
Excessive Ads
Users are overwhelmed by intrusive ads that disrupt the app's functionality, making it difficult to access essential features without interruption. This aggressive ad strategy is perceived as a tactic to force users into paid plans.
Login and Account Errors
Users experience persistent login issues, including errors with account recognition and password recovery, which hinder access to the app. These technical difficulties are compounded by inadequate support from customer service.
Inaccurate Location Data
The app's location services are unreliable, often providing incorrect addresses for events, which complicates scheduling and coordination. This inaccuracy diminishes the app's utility as a scheduling tool.
Inadequate Multi-User Support
The app struggles to accommodate multiple users, such as parents managing multiple children's schedules, leading to confusion and inefficiency. The interface does not clearly differentiate between users or teams.
Spam Notifications
Users are frustrated by spam-like notifications that are more focused on marketing than providing relevant updates, leading to notification fatigue. This practice undermines the app's credibility and user trust.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
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"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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System normal
System normal
System normal