Talkatone: WiFi Text & Calls
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Dropped Calls
Around 15% of users experience frequent call drops, with calls lasting only a few minutes before disconnecting, which disrupts communication.
Calls last about 4 minutes before being dropped.
Account Deactivation
Approximately 10% of users have had their accounts deactivated without clear reasons, leading to loss of access and dissatisfaction with customer support.
My account was deleted without explanation, and support said it was irreversible.
Subscription and Credit Issues
About 12% of users face issues with subscriptions not working as expected, such as not receiving promised services or unexpected credit deductions.
I paid for unlimited talk time but can't use the app, and support is unresponsive.
Users' choice
TextNow receives mixed feedback, with users appreciating its free service and functionality, but many complain about frequent ads, spam calls, and recent price hikes. Some users report issues with app performance and customer support, leading to frustration.
Runner up
Talkatone has a mix of positive and negative feedback. Users appreciate its free calling and texting features, but many report issues with account management, app reliability, and customer support. Some users find the app essential, while others are frustrated by technical glitches and service limitations.
Straggler
Google Voice is praised for its free service and integration with Google accounts, but users frequently report bugs, app performance issues, and lack of customer support. Many users find it useful for international travel and avoiding spam, but are frustrated by its outdated features and frequent glitches.
Login Issues
Users face persistent login errors, preventing access to their accounts, especially after updates. This issue disrupts user experience and hinders app functionality.
Account Deactivation
Accounts are being deactivated without clear reasons, causing users to lose access and trust in the service. This unpredictability in account management is a significant concern.
Call Drops
Calls frequently drop after a few minutes, affecting the reliability of the app for communication. This issue undermines the core functionality of the app.
Subscription Confusion
Users are confused about subscription requirements for features previously free, leading to dissatisfaction. This change in service terms without clear communication impacts user trust.
Logout Functionality
The app lacks a logout feature, which has been a long-standing user request. This absence affects user control over their accounts and security.
Credit Deduction
Credits are deducted due to inactivity, frustrating users who expect their purchased credits to remain available. This policy is perceived as unfair and greedy.
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