Spruce: Medical Communication
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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Top Insights
Top Insights
Top Insights
A weekly roundup of Around 15% of users find the app difficult to use, describing it as not intuitive and clunky, which hinders their ability to navigate and utilize the app effectively. This affects their overall experience and satisfaction with the app.'s key feedback
A weekly roundup of Around 15% of users find the app difficult to use, describing it as not intuitive and clunky, which hinders their ability to navigate and utilize the app effectively. This affects their overall experience and satisfaction with the app.'s key feedback
A weekly roundup of Around 15% of users find the app difficult to use, describing it as not intuitive and clunky, which hinders their ability to navigate and utilize the app effectively. This affects their overall experience and satisfaction with the app.'s key feedback
Notification Issues
A significant number of users, approximately 10%, report issues with notifications, where they either receive false notifications or miss important ones, impacting their ability to respond promptly. This is a critical issue for users whose jobs depend on timely communication.
I keep seeing notifications, but there are no new messages, and I miss important ones.
Notification Issues
A significant number of users, approximately 10%, report issues with notifications, where they either receive false notifications or miss important ones, impacting their ability to respond promptly. This is a critical issue for users whose jobs depend on timely communication.
I keep seeing notifications, but there are no new messages, and I miss important ones.
Notification Issues
A significant number of users, approximately 10%, report issues with notifications, where they either receive false notifications or miss important ones, impacting their ability to respond promptly. This is a critical issue for users whose jobs depend on timely communication.
I keep seeing notifications, but there are no new messages, and I miss important ones.
App Usability
Around 15% of users find the app difficult to use, describing it as not intuitive and clunky, which hinders their ability to navigate and utilize the app effectively. This affects their overall experience and satisfaction with the app.
The app is not easy to use and not intuitive at all.
App Usability
Around 15% of users find the app difficult to use, describing it as not intuitive and clunky, which hinders their ability to navigate and utilize the app effectively. This affects their overall experience and satisfaction with the app.
The app is not easy to use and not intuitive at all.
App Usability
Around 15% of users find the app difficult to use, describing it as not intuitive and clunky, which hinders their ability to navigate and utilize the app effectively. This affects their overall experience and satisfaction with the app.
The app is not easy to use and not intuitive at all.
Appointment Scheduling
Approximately 8% of users experience frustration with the appointment scheduling process, citing issues with incorrect scheduling and lack of direct communication options, leading to delays and inconvenience.
Scheduling an appointment is difficult and often results in incorrect bookings.
Appointment Scheduling
Approximately 8% of users experience frustration with the appointment scheduling process, citing issues with incorrect scheduling and lack of direct communication options, leading to delays and inconvenience.
Scheduling an appointment is difficult and often results in incorrect bookings.
Appointment Scheduling
Approximately 8% of users experience frustration with the appointment scheduling process, citing issues with incorrect scheduling and lack of direct communication options, leading to delays and inconvenience.
Scheduling an appointment is difficult and often results in incorrect bookings.
Customer Service
About 12% of users express dissatisfaction with customer service, noting slow response times and unhelpful interactions, which diminishes their trust and reliance on the app for urgent needs.
Customer service is slow and unhelpful, even for urgent issues.
Customer Service
About 12% of users express dissatisfaction with customer service, noting slow response times and unhelpful interactions, which diminishes their trust and reliance on the app for urgent needs.
Customer service is slow and unhelpful, even for urgent issues.
Customer Service
About 12% of users express dissatisfaction with customer service, noting slow response times and unhelpful interactions, which diminishes their trust and reliance on the app for urgent needs.
Customer service is slow and unhelpful, even for urgent issues.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Doximity receives high praise for its comprehensive features, including secure communication, efficient documentation, and integration with medical practices. Users appreciate the platform's ability to enhance patient care and streamline administrative tasks, although some express concerns about occasional technical issues and misleading advertising.
Users' choice
Doximity receives high praise for its comprehensive features, including secure communication, efficient documentation, and integration with medical practices. Users appreciate the platform's ability to enhance patient care and streamline administrative tasks, although some express concerns about occasional technical issues and misleading advertising.
Users' choice
Doximity receives high praise for its comprehensive features, including secure communication, efficient documentation, and integration with medical practices. Users appreciate the platform's ability to enhance patient care and streamline administrative tasks, although some express concerns about occasional technical issues and misleading advertising.
Runner up
Spruce is lauded for its user-friendly interface and effective communication tools, which facilitate seamless interaction between healthcare providers and patients. While many users commend its efficiency and customer support, some criticize its limited functionality and occasional technical glitches.
Runner up
Spruce is lauded for its user-friendly interface and effective communication tools, which facilitate seamless interaction between healthcare providers and patients. While many users commend its efficiency and customer support, some criticize its limited functionality and occasional technical glitches.
Runner up
Spruce is lauded for its user-friendly interface and effective communication tools, which facilitate seamless interaction between healthcare providers and patients. While many users commend its efficiency and customer support, some criticize its limited functionality and occasional technical glitches.
Straggler
OhMD faces significant criticism for its unreliable performance, with users frequently reporting app crashes, login issues, and poor message delivery. Despite its potential for secure communication, the app's technical problems and lack of responsiveness from support have led to widespread dissatisfaction.
Straggler
OhMD faces significant criticism for its unreliable performance, with users frequently reporting app crashes, login issues, and poor message delivery. Despite its potential for secure communication, the app's technical problems and lack of responsiveness from support have led to widespread dissatisfaction.
Straggler
OhMD faces significant criticism for its unreliable performance, with users frequently reporting app crashes, login issues, and poor message delivery. Despite its potential for secure communication, the app's technical problems and lack of responsiveness from support have led to widespread dissatisfaction.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Notification Issues
Users experience persistent notification alerts without any new messages or calls, impacting their ability to respond promptly. This issue is critical for professionals whose job performance relies on timely communication.
Confusing Options
The app's interface is perceived as confusing and poorly organized, leading to user frustration. This complexity hinders efficient navigation and task completion.
Appointment Scheduling
Users face difficulties scheduling appointments, with instances of incorrect location assignments and lack of direct clinic contact options. This inefficiency results in prolonged scheduling times and user dissatisfaction.
Customer Service Delays
There are significant delays in customer service response times, even for urgent issues, which frustrates users. The reliance on outdated help guides exacerbates the problem.
Two-Factor Authentication
The two-factor authentication process is unreliable, with users not receiving verification codes. This issue prevents successful logins and disrupts app usage.
Limited Functionality
The app's functionality is seen as limited, particularly in handling calls and messages, which is problematic for growing practices. Users report frequent call drops and the need for backup communication methods.
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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System normal
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