SportsEngine Tourney
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users report significant difficulties in navigating the app, particularly when trying to search for teams or tournaments. Around 25% of users mention that the search functionality is ineffective, leading to a frustrating user experience.'s key feedback
A weekly roundup of Users report significant difficulties in navigating the app, particularly when trying to search for teams or tournaments. Around 25% of users mention that the search functionality is ineffective, leading to a frustrating user experience.'s key feedback
A weekly roundup of Users report significant difficulties in navigating the app, particularly when trying to search for teams or tournaments. Around 25% of users mention that the search functionality is ineffective, leading to a frustrating user experience.'s key feedback
Intrusive Ads
Many users find the ads in the app to be excessively intrusive, disrupting their experience by making it difficult to quickly access information. Approximately 30% of users express frustration with the frequency and placement of ads, which often require multiple steps to close or skip.
The ads are so relentless that they make it hard to check game times without interruptions.
Intrusive Ads
Many users find the ads in the app to be excessively intrusive, disrupting their experience by making it difficult to quickly access information. Approximately 30% of users express frustration with the frequency and placement of ads, which often require multiple steps to close or skip.
The ads are so relentless that they make it hard to check game times without interruptions.
Intrusive Ads
Many users find the ads in the app to be excessively intrusive, disrupting their experience by making it difficult to quickly access information. Approximately 30% of users express frustration with the frequency and placement of ads, which often require multiple steps to close or skip.
The ads are so relentless that they make it hard to check game times without interruptions.
Navigation Issues
Users report significant difficulties in navigating the app, particularly when trying to search for teams or tournaments. Around 25% of users mention that the search functionality is ineffective, leading to a frustrating user experience.
The search feature is useless and doesn't help in finding teams, making the app frustrating to use.
Navigation Issues
Users report significant difficulties in navigating the app, particularly when trying to search for teams or tournaments. Around 25% of users mention that the search functionality is ineffective, leading to a frustrating user experience.
The search feature is useless and doesn't help in finding teams, making the app frustrating to use.
Navigation Issues
Users report significant difficulties in navigating the app, particularly when trying to search for teams or tournaments. Around 25% of users mention that the search functionality is ineffective, leading to a frustrating user experience.
The search feature is useless and doesn't help in finding teams, making the app frustrating to use.
Score Update Delays
A notable number of users experience delays in score updates, which undermines the app's primary function of providing real-time information. Approximately 20% of users have complained about scores not being updated promptly, affecting their ability to track games.
Scores and brackets are not updated in real-time, making it hard to follow the tournament.
Score Update Delays
A notable number of users experience delays in score updates, which undermines the app's primary function of providing real-time information. Approximately 20% of users have complained about scores not being updated promptly, affecting their ability to track games.
Scores and brackets are not updated in real-time, making it hard to follow the tournament.
Score Update Delays
A notable number of users experience delays in score updates, which undermines the app's primary function of providing real-time information. Approximately 20% of users have complained about scores not being updated promptly, affecting their ability to track games.
Scores and brackets are not updated in real-time, making it hard to follow the tournament.
Frequent Crashes
Some users encounter frequent app crashes, which disrupts their ability to use the app effectively. About 15% of users report that the app crashes often, requiring them to restart it multiple times during use.
The app crashes a lot, making it unreliable during tournaments.
Frequent Crashes
Some users encounter frequent app crashes, which disrupts their ability to use the app effectively. About 15% of users report that the app crashes often, requiring them to restart it multiple times during use.
The app crashes a lot, making it unreliable during tournaments.
Frequent Crashes
Some users encounter frequent app crashes, which disrupts their ability to use the app effectively. About 15% of users report that the app crashes often, requiring them to restart it multiple times during use.
The app crashes a lot, making it unreliable during tournaments.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
GameChanger is highly praised for its ability to allow remote viewing of games, making it a favorite among grandparents and parents who can't attend in person. Users appreciate the detailed stats and live streaming features, although some express frustration with ads and occasional technical glitches.
Users' choice
GameChanger is highly praised for its ability to allow remote viewing of games, making it a favorite among grandparents and parents who can't attend in person. Users appreciate the detailed stats and live streaming features, although some express frustration with ads and occasional technical glitches.
Users' choice
GameChanger is highly praised for its ability to allow remote viewing of games, making it a favorite among grandparents and parents who can't attend in person. Users appreciate the detailed stats and live streaming features, although some express frustration with ads and occasional technical glitches.
Runner up
SportsEngine Tourney receives mixed feedback; users appreciate its comprehensive tournament tracking features and real-time updates, but many are frustrated by the intrusive ads and technical issues like incorrect map pins and inconsistent score updates.
Runner up
SportsEngine Tourney receives mixed feedback; users appreciate its comprehensive tournament tracking features and real-time updates, but many are frustrated by the intrusive ads and technical issues like incorrect map pins and inconsistent score updates.
Runner up
SportsEngine Tourney receives mixed feedback; users appreciate its comprehensive tournament tracking features and real-time updates, but many are frustrated by the intrusive ads and technical issues like incorrect map pins and inconsistent score updates.
Straggler
TeamSnap is criticized for its overwhelming ads and poor user interface, which many find confusing and frustrating. Despite these issues, some users find it useful for team coordination and scheduling, but the overall experience is marred by technical problems and intrusive marketing.
Straggler
TeamSnap is criticized for its overwhelming ads and poor user interface, which many find confusing and frustrating. Despite these issues, some users find it useful for team coordination and scheduling, but the overall experience is marred by technical problems and intrusive marketing.
Straggler
TeamSnap is criticized for its overwhelming ads and poor user interface, which many find confusing and frustrating. Despite these issues, some users find it useful for team coordination and scheduling, but the overall experience is marred by technical problems and intrusive marketing.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Ad Overload
The app's user experience is severely hindered by excessive and intrusive advertisements, making navigation cumbersome and frustrating. Users are often forced to watch long video ads and deal with pop-ups that obstruct essential information.
Inaccurate Information
The app frequently displays incorrect dates and times for major tournaments, leading to confusion and frustration among users. This issue persists even on the latest devices and app versions, indicating a systemic problem.
Navigation Issues
Users find the app's navigation confusing and unintuitive, making it difficult to locate teams or tournaments. The search feature is particularly ineffective, failing to assist users in finding relevant information.
Frequent Crashes
The app is prone to crashing, disrupting users' ability to access tournament information reliably. This instability undermines the app's core functionality and frustrates users who rely on it for timely updates.
Apple ID Prompts
Users are repeatedly prompted to enter their Apple ID and password, raising concerns about app security and user privacy. This unexpected behavior is inconvenient and erodes trust in the app's integrity.
Subscription Model Concerns
The app's subscription model is perceived as a 'money grab,' with users feeling pressured to pay to avoid excessive ads. The recurring payment structure is seen as exploitative, especially given the seasonal nature of sports.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal