Splitwise
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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Top Insights
Top Insights
Top Insights
A weekly roundup of Splitwise's key feedback
A weekly roundup of Splitwise's key feedback
A weekly roundup of Splitwise's key feedback
Payment Issues
Many users experience difficulties with Splitwise Pay, including delays in transferring money and issues with accessing funds. Approximately 20% of users report problems with payment processing, leading to frustration and distrust in the app's financial handling capabilities.
I sent money to a friend via Splitwise, but she never received it, and I couldn't get it back.
Payment Issues
Many users experience difficulties with Splitwise Pay, including delays in transferring money and issues with accessing funds. Approximately 20% of users report problems with payment processing, leading to frustration and distrust in the app's financial handling capabilities.
I sent money to a friend via Splitwise, but she never received it, and I couldn't get it back.
Payment Issues
Many users experience difficulties with Splitwise Pay, including delays in transferring money and issues with accessing funds. Approximately 20% of users report problems with payment processing, leading to frustration and distrust in the app's financial handling capabilities.
I sent money to a friend via Splitwise, but she never received it, and I couldn't get it back.
Forced Upgrades
Users are frustrated by the app's push towards paid features, feeling that essential functionalities are being restricted to force upgrades to Splitwise Pro. Around 15% of users express dissatisfaction with the app's monetization strategy, which they feel diminishes the app's usability.
The app now forces a 10-second wait advertising pro just to record an expense, making it inconvenient unless you pay.
Forced Upgrades
Users are frustrated by the app's push towards paid features, feeling that essential functionalities are being restricted to force upgrades to Splitwise Pro. Around 15% of users express dissatisfaction with the app's monetization strategy, which they feel diminishes the app's usability.
The app now forces a 10-second wait advertising pro just to record an expense, making it inconvenient unless you pay.
Forced Upgrades
Users are frustrated by the app's push towards paid features, feeling that essential functionalities are being restricted to force upgrades to Splitwise Pro. Around 15% of users express dissatisfaction with the app's monetization strategy, which they feel diminishes the app's usability.
The app now forces a 10-second wait advertising pro just to record an expense, making it inconvenient unless you pay.
Complex Interface
Some users find the app's interface confusing, especially when trying to use integrated payment options like Venmo. Approximately 10% of users struggle with navigation and understanding how to perform basic tasks, which affects their overall experience.
The app is confusing and hard to figure out, especially when trying to use Venmo.
Complex Interface
Some users find the app's interface confusing, especially when trying to use integrated payment options like Venmo. Approximately 10% of users struggle with navigation and understanding how to perform basic tasks, which affects their overall experience.
The app is confusing and hard to figure out, especially when trying to use Venmo.
Complex Interface
Some users find the app's interface confusing, especially when trying to use integrated payment options like Venmo. Approximately 10% of users struggle with navigation and understanding how to perform basic tasks, which affects their overall experience.
The app is confusing and hard to figure out, especially when trying to use Venmo.
Receipt Scanning Issues
Users who rely on the receipt scanning feature report that it often fails to recognize items, rendering the feature unreliable. About 5% of users, particularly those who have paid for premium, are affected by this issue, which diminishes the value of their subscription.
The receipt scanner fails to recognize items most of the time, making my subscription almost worthless.
Receipt Scanning Issues
Users who rely on the receipt scanning feature report that it often fails to recognize items, rendering the feature unreliable. About 5% of users, particularly those who have paid for premium, are affected by this issue, which diminishes the value of their subscription.
The receipt scanner fails to recognize items most of the time, making my subscription almost worthless.
Receipt Scanning Issues
Users who rely on the receipt scanning feature report that it often fails to recognize items, rendering the feature unreliable. About 5% of users, particularly those who have paid for premium, are affected by this issue, which diminishes the value of their subscription.
The receipt scanner fails to recognize items most of the time, making my subscription almost worthless.
Users' choice
Splitwise receives mixed feedback, with users praising its utility for group expenses and ease of use, while others criticize recent changes that complicate the app and push for paid features. Some users express frustration with the 'Settle Up' function and customer support.
Users' choice
Splitwise receives mixed feedback, with users praising its utility for group expenses and ease of use, while others criticize recent changes that complicate the app and push for paid features. Some users express frustration with the 'Settle Up' function and customer support.
Users' choice
Splitwise receives mixed feedback, with users praising its utility for group expenses and ease of use, while others criticize recent changes that complicate the app and push for paid features. Some users express frustration with the 'Settle Up' function and customer support.
Runner up
Venmo is appreciated for its clean and fast interface, but many users report issues with customer support, account verification, and unexpected fees. The app's handling of fraud and account security is a common concern among users.
Runner up
Venmo is appreciated for its clean and fast interface, but many users report issues with customer support, account verification, and unexpected fees. The app's handling of fraud and account security is a common concern among users.
Runner up
Venmo is appreciated for its clean and fast interface, but many users report issues with customer support, account verification, and unexpected fees. The app's handling of fraud and account security is a common concern among users.
Straggler
PayPal is criticized for poor customer service, high fees, and issues with account security. Users express frustration with the app's complexity and lack of effective fraud protection, leading some to consider alternative payment platforms.
Straggler
PayPal is criticized for poor customer service, high fees, and issues with account security. Users express frustration with the app's complexity and lack of effective fraud protection, leading some to consider alternative payment platforms.
Straggler
PayPal is criticized for poor customer service, high fees, and issues with account security. Users express frustration with the app's complexity and lack of effective fraud protection, leading some to consider alternative payment platforms.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Payment Issues
Users face difficulties with Splitwise Pay, including delays in fund transfers and mandatory personal information requirements, causing frustration and distrust. These issues hinder the app's primary function of seamless expense settlement.
Pro Feature Frustration
The introduction of paywalls and forced upgrades for basic functionalities has led to dissatisfaction among users who feel coerced into purchasing Splitwise Pro. This shift has diminished the app's perceived value and usability.
Receipt Scanning Failure
The receipt scanning feature, a key component of the premium subscription, frequently fails to recognize items, rendering the feature unreliable and diminishing the value of the paid service.
Complex Interface
The app's interface is perceived as convoluted, especially when dealing with currency conversions and financial planning, leading to user frustration and potential abandonment.
Dark Mode Icon
The app icon does not support dark mode on iOS, which is inconsistent with Apple's guidelines and disrupts the user experience for those who prefer dark mode settings.
Withdrawal Limits
Weekly withdrawal limits on Splitwise Pay accounts prevent users from accessing their funds promptly, causing inconvenience and dissatisfaction with the app's financial management capabilities.
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