Spin — Electric Scooters
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 15% of users experience confusion and frustration with unclear parking zones, resulting in penalties or inability to end rides. The app's map does not clearly indicate no-park zones, causing inconvenience.'s key feedback
A weekly roundup of Around 15% of users experience confusion and frustration with unclear parking zones, resulting in penalties or inability to end rides. The app's map does not clearly indicate no-park zones, causing inconvenience.'s key feedback
A weekly roundup of Around 15% of users experience confusion and frustration with unclear parking zones, resulting in penalties or inability to end rides. The app's map does not clearly indicate no-park zones, causing inconvenience.'s key feedback
Ride Ending Issues
A significant number of users, approximately 20%, report difficulties ending their rides, leading to overcharges and frustration. This issue often requires contacting customer support, which can be unhelpful or dismissive.
I couldn't end my ride and was charged extra, and support was no help.
Ride Ending Issues
A significant number of users, approximately 20%, report difficulties ending their rides, leading to overcharges and frustration. This issue often requires contacting customer support, which can be unhelpful or dismissive.
I couldn't end my ride and was charged extra, and support was no help.
Ride Ending Issues
A significant number of users, approximately 20%, report difficulties ending their rides, leading to overcharges and frustration. This issue often requires contacting customer support, which can be unhelpful or dismissive.
I couldn't end my ride and was charged extra, and support was no help.
Parking Zone Confusion
Around 15% of users experience confusion and frustration with unclear parking zones, resulting in penalties or inability to end rides. The app's map does not clearly indicate no-park zones, causing inconvenience.
The app doesn't show no-park zones clearly, and I was penalized for parking in one.
Parking Zone Confusion
Around 15% of users experience confusion and frustration with unclear parking zones, resulting in penalties or inability to end rides. The app's map does not clearly indicate no-park zones, causing inconvenience.
The app doesn't show no-park zones clearly, and I was penalized for parking in one.
Parking Zone Confusion
Around 15% of users experience confusion and frustration with unclear parking zones, resulting in penalties or inability to end rides. The app's map does not clearly indicate no-park zones, causing inconvenience.
The app doesn't show no-park zones clearly, and I was penalized for parking in one.
Erroneous Charges
Approximately 10% of users report being charged incorrectly, either double charges or charges for non-functional rides. This issue is compounded by inadequate customer support responses.
I was charged double for a ride, and support denied the extra charge existed.
Erroneous Charges
Approximately 10% of users report being charged incorrectly, either double charges or charges for non-functional rides. This issue is compounded by inadequate customer support responses.
I was charged double for a ride, and support denied the extra charge existed.
Erroneous Charges
Approximately 10% of users report being charged incorrectly, either double charges or charges for non-functional rides. This issue is compounded by inadequate customer support responses.
I was charged double for a ride, and support denied the extra charge existed.
App Functionality Problems
About 12% of users face app-related issues such as errors during sign-up, inability to start rides, or app crashes. These technical problems hinder the overall user experience.
The app is too buggy; it wouldn't let me end my ride or request support.
App Functionality Problems
About 12% of users face app-related issues such as errors during sign-up, inability to start rides, or app crashes. These technical problems hinder the overall user experience.
The app is too buggy; it wouldn't let me end my ride or request support.
App Functionality Problems
About 12% of users face app-related issues such as errors during sign-up, inability to start rides, or app crashes. These technical problems hinder the overall user experience.
The app is too buggy; it wouldn't let me end my ride or request support.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Voi receives mixed feedback, with users appreciating its ease of use and value for money, especially with the 24-hour pass. However, there are complaints about unexpected charges, limited parking options, and technical issues with the app, leading to frustration among users.
Users' choice
Voi receives mixed feedback, with users appreciating its ease of use and value for money, especially with the 24-hour pass. However, there are complaints about unexpected charges, limited parking options, and technical issues with the app, leading to frustration among users.
Users' choice
Voi receives mixed feedback, with users appreciating its ease of use and value for money, especially with the 24-hour pass. However, there are complaints about unexpected charges, limited parking options, and technical issues with the app, leading to frustration among users.
Runner up
Lime is praised for its convenience and speed, making it a preferred choice for many users. However, there are significant complaints about unexpected charges, app glitches, and issues with no-go zones, which detract from the overall user experience.
Runner up
Lime is praised for its convenience and speed, making it a preferred choice for many users. However, there are significant complaints about unexpected charges, app glitches, and issues with no-go zones, which detract from the overall user experience.
Runner up
Lime is praised for its convenience and speed, making it a preferred choice for many users. However, there are significant complaints about unexpected charges, app glitches, and issues with no-go zones, which detract from the overall user experience.
Straggler
Spin users report frequent technical issues, such as difficulties ending rides and erroneous charges. While some appreciate the service when it works, many are frustrated by the app's bugs and poor customer support, leading to a negative perception of the service.
Straggler
Spin users report frequent technical issues, such as difficulties ending rides and erroneous charges. While some appreciate the service when it works, many are frustrated by the app's bugs and poor customer support, leading to a negative perception of the service.
Straggler
Spin users report frequent technical issues, such as difficulties ending rides and erroneous charges. While some appreciate the service when it works, many are frustrated by the app's bugs and poor customer support, leading to a negative perception of the service.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Ride End Issues
Users face persistent problems ending rides, often resulting in overcharges and frustration. The app fails to recognize when a ride should be ended, leading to unnecessary charges and poor customer support experiences.
Parking Zone Confusion
The app's unclear parking zone information leads to user frustration and penalties. Users struggle to find valid parking spots, often resulting in fines or inability to end rides.
Inaccurate Pricing
Users report discrepancies between advertised and actual ride costs, leading to unexpected charges. The app's pricing model is misleading, causing dissatisfaction and distrust.
App Bugs and Errors
Frequent app errors disrupt the user experience, from sign-up issues to ride management failures. These technical glitches hinder usability and lead to negative perceptions of the service.
Customer Support Failures
Users experience unhelpful and dismissive customer support, exacerbating existing issues. Support often provides irrelevant responses, failing to resolve user problems effectively.
Misleading Subscription Details
Subscription plans are not clearly communicated, leading to unexpected charges for users. The app's language around subscriptions is confusing, causing users to feel misled.
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
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"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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Jen Barwick
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