stayconnect® remote
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of A significant number of users mistakenly believe the app allows casting or streaming from their devices, which it does not. This misunderstanding affects about 30% of users, causing disappointment when they realize the app functions only as a remote control.'s key feedback
A weekly roundup of A significant number of users mistakenly believe the app allows casting or streaming from their devices, which it does not. This misunderstanding affects about 30% of users, causing disappointment when they realize the app functions only as a remote control.'s key feedback
A weekly roundup of A significant number of users mistakenly believe the app allows casting or streaming from their devices, which it does not. This misunderstanding affects about 30% of users, causing disappointment when they realize the app functions only as a remote control.'s key feedback
Connection Issues
Many users report difficulties connecting their devices to the hotel TV, with error messages or codes not working. Approximately 20% of users seem to face this issue, leading to frustration and inability to use the app as intended.
I followed the instructions and entered the code, but it always says the code is invalid.
Connection Issues
Many users report difficulties connecting their devices to the hotel TV, with error messages or codes not working. Approximately 20% of users seem to face this issue, leading to frustration and inability to use the app as intended.
I followed the instructions and entered the code, but it always says the code is invalid.
Connection Issues
Many users report difficulties connecting their devices to the hotel TV, with error messages or codes not working. Approximately 20% of users seem to face this issue, leading to frustration and inability to use the app as intended.
I followed the instructions and entered the code, but it always says the code is invalid.
Casting Misconception
A significant number of users mistakenly believe the app allows casting or streaming from their devices, which it does not. This misunderstanding affects about 30% of users, causing disappointment when they realize the app functions only as a remote control.
I thought I could watch YouTube on the TV, but it just turns my phone into a remote.
Casting Misconception
A significant number of users mistakenly believe the app allows casting or streaming from their devices, which it does not. This misunderstanding affects about 30% of users, causing disappointment when they realize the app functions only as a remote control.
I thought I could watch YouTube on the TV, but it just turns my phone into a remote.
Casting Misconception
A significant number of users mistakenly believe the app allows casting or streaming from their devices, which it does not. This misunderstanding affects about 30% of users, causing disappointment when they realize the app functions only as a remote control.
I thought I could watch YouTube on the TV, but it just turns my phone into a remote.
Limited Functionality
Users express dissatisfaction with the app's limited features, as it only replicates basic remote control functions. Around 25% of users feel the app is redundant since hotel TVs already have remotes.
The app just turns my phone into a remote, which is pointless since the TV already has one.
Limited Functionality
Users express dissatisfaction with the app's limited features, as it only replicates basic remote control functions. Around 25% of users feel the app is redundant since hotel TVs already have remotes.
The app just turns my phone into a remote, which is pointless since the TV already has one.
Limited Functionality
Users express dissatisfaction with the app's limited features, as it only replicates basic remote control functions. Around 25% of users feel the app is redundant since hotel TVs already have remotes.
The app just turns my phone into a remote, which is pointless since the TV already has one.
Glitches and Errors
Some users experience glitches, such as channels changing unexpectedly or frequent app errors. This affects about 15% of users, leading to a frustrating experience when trying to use the app.
The channel kept changing back to the previous one, making it impossible to enjoy my movie.
Glitches and Errors
Some users experience glitches, such as channels changing unexpectedly or frequent app errors. This affects about 15% of users, leading to a frustrating experience when trying to use the app.
The channel kept changing back to the previous one, making it impossible to enjoy my movie.
Glitches and Errors
Some users experience glitches, such as channels changing unexpectedly or frequent app errors. This affects about 15% of users, leading to a frustrating experience when trying to use the app.
The channel kept changing back to the previous one, making it impossible to enjoy my movie.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
RoomCast receives mixed feedback, with users appreciating its ability to cast content from streaming apps like Netflix and Prime Video to hotel TVs. However, some users report issues with connectivity and casting, suggesting that the app's performance may vary depending on the hotel's setup.
Users' choice
RoomCast receives mixed feedback, with users appreciating its ability to cast content from streaming apps like Netflix and Prime Video to hotel TVs. However, some users report issues with connectivity and casting, suggesting that the app's performance may vary depending on the hotel's setup.
Users' choice
RoomCast receives mixed feedback, with users appreciating its ability to cast content from streaming apps like Netflix and Prime Video to hotel TVs. However, some users report issues with connectivity and casting, suggesting that the app's performance may vary depending on the hotel's setup.
Runner up
stayconnect® remote is criticized for its limited functionality, as it primarily acts as a remote control for hotel TVs without casting capabilities. While some users find it convenient for basic TV control, many are disappointed by its inability to cast content and the need for a physical remote for programming information.
Runner up
stayconnect® remote is criticized for its limited functionality, as it primarily acts as a remote control for hotel TVs without casting capabilities. While some users find it convenient for basic TV control, many are disappointed by its inability to cast content and the need for a physical remote for programming information.
Runner up
stayconnect® remote is criticized for its limited functionality, as it primarily acts as a remote control for hotel TVs without casting capabilities. While some users find it convenient for basic TV control, many are disappointed by its inability to cast content and the need for a physical remote for programming information.
Straggler
TV Remote for Hotel is praised for its ease of use and effectiveness as a universal remote, with users appreciating its ability to replace lost or broken remotes. However, the app is criticized for its frequent ads and premium features hidden behind paywalls, which detract from the overall user experience.
Straggler
TV Remote for Hotel is praised for its ease of use and effectiveness as a universal remote, with users appreciating its ability to replace lost or broken remotes. However, the app is criticized for its frequent ads and premium features hidden behind paywalls, which detract from the overall user experience.
Straggler
TV Remote for Hotel is praised for its ease of use and effectiveness as a universal remote, with users appreciating its ability to replace lost or broken remotes. However, the app is criticized for its frequent ads and premium features hidden behind paywalls, which detract from the overall user experience.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Casting Misconception
Many users mistakenly believe the app supports casting or streaming content from their devices, leading to frustration when it only functions as a remote control. This misunderstanding is exacerbated by misleading hotel advertisements.
Connection Errors
Users frequently encounter errors when attempting to connect their devices to hotel TVs, often receiving invalid code messages or other connection failures. This results in a poor user experience and renders the app unusable for its intended purpose.
Limited Functionality
The app's functionality is perceived as redundant since it only replicates basic remote control features, offering no additional value over existing hotel remotes. This redundancy leads users to question the app's purpose and utility.
Volume Control Issues
Some users experience issues with the app's volume control, where attempts to adjust the volume result in unexpected changes, such as the volume increasing instead of decreasing. This inconsistency undermines user trust in the app's reliability.
User Interface Design
While the app's GUI is easy to navigate, users criticize its poor design, which detracts from the overall user experience. Improvements in design could enhance usability and user satisfaction.
Privacy Concerns
Users express concerns about the app's data usage and potential privacy risks, fearing that it may track app usage or expose their devices to security vulnerabilities. These concerns contribute to negative perceptions of the app.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal