Solv: Easy Same-Day Healthcare
Solv: Easy Same-Day Healthcare
Solv: Easy Same-Day Healthcare
Solv: Easy Same-Day Healthcare
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users often face problems with appointment scheduling, such as being unable to book appointments for future dates or experiencing discrepancies between available times shown and actual availability. This issue affects around 10% of users, leading to frustration and inefficiency.'s key feedback
A weekly roundup of Users often face problems with appointment scheduling, such as being unable to book appointments for future dates or experiencing discrepancies between available times shown and actual availability. This issue affects around 10% of users, leading to frustration and inefficiency.'s key feedback
A weekly roundup of Users often face problems with appointment scheduling, such as being unable to book appointments for future dates or experiencing discrepancies between available times shown and actual availability. This issue affects around 10% of users, leading to frustration and inefficiency.'s key feedback
App Crashes and Errors
A significant number of users report frequent app crashes and 404 errors, preventing them from logging in or completing tasks. Approximately 15% of users seem to be affected by these technical issues, which disrupt their ability to use the app effectively.
I tried to download this app for a doctor appointment but when trying to log in, I constantly get a 404 error message.
App Crashes and Errors
A significant number of users report frequent app crashes and 404 errors, preventing them from logging in or completing tasks. Approximately 15% of users seem to be affected by these technical issues, which disrupt their ability to use the app effectively.
I tried to download this app for a doctor appointment but when trying to log in, I constantly get a 404 error message.
App Crashes and Errors
A significant number of users report frequent app crashes and 404 errors, preventing them from logging in or completing tasks. Approximately 15% of users seem to be affected by these technical issues, which disrupt their ability to use the app effectively.
I tried to download this app for a doctor appointment but when trying to log in, I constantly get a 404 error message.
Appointment Scheduling Issues
Users often face problems with appointment scheduling, such as being unable to book appointments for future dates or experiencing discrepancies between available times shown and actual availability. This issue affects around 10% of users, leading to frustration and inefficiency.
The app shows urgent cares with 'available times today,' but when I click on them they are booked solid for the day.
Appointment Scheduling Issues
Users often face problems with appointment scheduling, such as being unable to book appointments for future dates or experiencing discrepancies between available times shown and actual availability. This issue affects around 10% of users, leading to frustration and inefficiency.
The app shows urgent cares with 'available times today,' but when I click on them they are booked solid for the day.
Appointment Scheduling Issues
Users often face problems with appointment scheduling, such as being unable to book appointments for future dates or experiencing discrepancies between available times shown and actual availability. This issue affects around 10% of users, leading to frustration and inefficiency.
The app shows urgent cares with 'available times today,' but when I click on them they are booked solid for the day.
Insurance and Payment Confusion
Many users experience confusion regarding insurance and payment processes, such as being asked to repeatedly enter insurance information or being unexpectedly charged. This affects about 8% of users, causing dissatisfaction and mistrust.
My health insurance was uploaded and accepted via the website, but when I arrived at the appointment it said I needed a card on file.
Insurance and Payment Confusion
Many users experience confusion regarding insurance and payment processes, such as being asked to repeatedly enter insurance information or being unexpectedly charged. This affects about 8% of users, causing dissatisfaction and mistrust.
My health insurance was uploaded and accepted via the website, but when I arrived at the appointment it said I needed a card on file.
Insurance and Payment Confusion
Many users experience confusion regarding insurance and payment processes, such as being asked to repeatedly enter insurance information or being unexpectedly charged. This affects about 8% of users, causing dissatisfaction and mistrust.
My health insurance was uploaded and accepted via the website, but when I arrived at the appointment it said I needed a card on file.
Long Wait Times Despite Appointments
A common complaint is that users experience long wait times even after booking appointments through the app, with walk-ins often being prioritized. This issue impacts approximately 12% of users, leading to frustration and questioning the app's effectiveness.
I made an appointment for 12:00 today but ended up waiting until almost 12:30, seeing walk-ins taken care of before me.
Long Wait Times Despite Appointments
A common complaint is that users experience long wait times even after booking appointments through the app, with walk-ins often being prioritized. This issue impacts approximately 12% of users, leading to frustration and questioning the app's effectiveness.
I made an appointment for 12:00 today but ended up waiting until almost 12:30, seeing walk-ins taken care of before me.
Long Wait Times Despite Appointments
A common complaint is that users experience long wait times even after booking appointments through the app, with walk-ins often being prioritized. This issue impacts approximately 12% of users, leading to frustration and questioning the app's effectiveness.
I made an appointment for 12:00 today but ended up waiting until almost 12:30, seeing walk-ins taken care of before me.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Solv receives high praise for its ease of use, convenience, and the ability to book same-day appointments. Users appreciate the app's efficiency in managing appointments and paperwork, although some report technical issues and slow performance.
Users' choice
Solv receives high praise for its ease of use, convenience, and the ability to book same-day appointments. Users appreciate the app's efficiency in managing appointments and paperwork, although some report technical issues and slow performance.
Users' choice
Solv receives high praise for its ease of use, convenience, and the ability to book same-day appointments. Users appreciate the app's efficiency in managing appointments and paperwork, although some report technical issues and slow performance.
Runner up
Zocdoc is appreciated for its ability to find doctors within a user's network and ease of booking appointments. However, users frequently report issues with appointment cancellations and discrepancies between available appointments on the app and actual availability at doctor's offices.
Runner up
Zocdoc is appreciated for its ability to find doctors within a user's network and ease of booking appointments. However, users frequently report issues with appointment cancellations and discrepancies between available appointments on the app and actual availability at doctor's offices.
Runner up
Zocdoc is appreciated for its ability to find doctors within a user's network and ease of booking appointments. However, users frequently report issues with appointment cancellations and discrepancies between available appointments on the app and actual availability at doctor's offices.
Straggler
Amwell is favored for its user-friendly interface and the convenience of accessing healthcare without leaving home. Users commend the quality of care and the variety of available specialists, though some experience technical difficulties and issues with prescription fulfillment.
Straggler
Amwell is favored for its user-friendly interface and the convenience of accessing healthcare without leaving home. Users commend the quality of care and the variety of available specialists, though some experience technical difficulties and issues with prescription fulfillment.
Straggler
Amwell is favored for its user-friendly interface and the convenience of accessing healthcare without leaving home. Users commend the quality of care and the variety of available specialists, though some experience technical difficulties and issues with prescription fulfillment.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
App Crashes
Users experience frequent app crashes, particularly when trying to upload ID or insurance information, leading to frustration and inability to complete appointments. This issue significantly impacts user experience and trust in the app's reliability.
404 Errors
Numerous users encounter 404 errors when attempting to log in or navigate the app, preventing them from accessing healthcare services. This technical issue undermines the app's core functionality and user satisfaction.
Appointment Delays
Users report significant delays in being seen despite having scheduled appointments, with walk-ins often prioritized over those with appointments. This discrepancy between expected and actual service times diminishes the perceived value of booking through the app.
Insurance Upload Issues
The app requires users to repeatedly upload insurance information for each appointment, even when it is already saved in their profile. This redundancy frustrates users and complicates the booking process.
Misleading Availability
The app displays available appointment times that are not actually available upon selection, misleading users and causing inconvenience. This inconsistency affects user trust and satisfaction with the booking process.
Unresponsive Customer Support
Users express dissatisfaction with the lack of responsive customer support, particularly when seeking assistance with app-related issues. This lack of support exacerbates user frustration and diminishes confidence in the service.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal