Pi Network
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 25% of users experience problems with the KYC process, including repeated requests for verification and loss of mined Pi due to missed deadlines, causing distrust and dissatisfaction.'s key feedback
A weekly roundup of Around 25% of users experience problems with the KYC process, including repeated requests for verification and loss of mined Pi due to missed deadlines, causing distrust and dissatisfaction.'s key feedback
A weekly roundup of Around 25% of users experience problems with the KYC process, including repeated requests for verification and loss of mined Pi due to missed deadlines, causing distrust and dissatisfaction.'s key feedback
Migration Delays
A significant number of users, approximately 20%, report being stuck in the migration queue for extended periods, sometimes years, without any progress or support, leading to frustration and a sense of wasted effort.
I've been in the migration queue for 3 years with no progress or support.
Migration Delays
A significant number of users, approximately 20%, report being stuck in the migration queue for extended periods, sometimes years, without any progress or support, leading to frustration and a sense of wasted effort.
I've been in the migration queue for 3 years with no progress or support.
Migration Delays
A significant number of users, approximately 20%, report being stuck in the migration queue for extended periods, sometimes years, without any progress or support, leading to frustration and a sense of wasted effort.
I've been in the migration queue for 3 years with no progress or support.
KYC Verification Issues
Around 25% of users experience problems with the KYC process, including repeated requests for verification and loss of mined Pi due to missed deadlines, causing distrust and dissatisfaction.
The KYC process is slow and unreliable, causing me to lose my mined Pi.
KYC Verification Issues
Around 25% of users experience problems with the KYC process, including repeated requests for verification and loss of mined Pi due to missed deadlines, causing distrust and dissatisfaction.
The KYC process is slow and unreliable, causing me to lose my mined Pi.
KYC Verification Issues
Around 25% of users experience problems with the KYC process, including repeated requests for verification and loss of mined Pi due to missed deadlines, causing distrust and dissatisfaction.
The KYC process is slow and unreliable, causing me to lose my mined Pi.
Account Access Problems
Approximately 15% of users face difficulties accessing their accounts, often due to issues with phone number verification or app malfunctions, resulting in lost Pi and frustration.
I lost access to my account after changing my phone number and can't recover my Pi.
Account Access Problems
Approximately 15% of users face difficulties accessing their accounts, often due to issues with phone number verification or app malfunctions, resulting in lost Pi and frustration.
I lost access to my account after changing my phone number and can't recover my Pi.
Account Access Problems
Approximately 15% of users face difficulties accessing their accounts, often due to issues with phone number verification or app malfunctions, resulting in lost Pi and frustration.
I lost access to my account after changing my phone number and can't recover my Pi.
Ad Overload
About 10% of users are frustrated by the frequent ads that interrupt the mining process, which they find unnecessary and intrusive, diminishing the user experience.
Every time I try to mine, an ad pops up, making the process annoying.
Ad Overload
About 10% of users are frustrated by the frequent ads that interrupt the mining process, which they find unnecessary and intrusive, diminishing the user experience.
Every time I try to mine, an ad pops up, making the process annoying.
Ad Overload
About 10% of users are frustrated by the frequent ads that interrupt the mining process, which they find unnecessary and intrusive, diminishing the user experience.
Every time I try to mine, an ad pops up, making the process annoying.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Bee Network receives positive feedback for its simplicity and potential future value. Users appreciate the easy mining process and the app's user-friendly interface, though some express concerns about its speculative nature and ad-based model.
Users' choice
Bee Network receives positive feedback for its simplicity and potential future value. Users appreciate the easy mining process and the app's user-friendly interface, though some express concerns about its speculative nature and ad-based model.
Users' choice
Bee Network receives positive feedback for its simplicity and potential future value. Users appreciate the easy mining process and the app's user-friendly interface, though some express concerns about its speculative nature and ad-based model.
Runner up
Pi Network has mixed reviews, with some users praising its accessibility and potential, while others criticize its KYC process and lack of tangible value. Many users express frustration over technical issues and the perceived lack of support.
Runner up
Pi Network has mixed reviews, with some users praising its accessibility and potential, while others criticize its KYC process and lack of tangible value. Many users express frustration over technical issues and the perceived lack of support.
Runner up
Pi Network has mixed reviews, with some users praising its accessibility and potential, while others criticize its KYC process and lack of tangible value. Many users express frustration over technical issues and the perceived lack of support.
Straggler
Eagle Network is generally well-received for its straightforward mining process and community engagement. However, some users are skeptical about its long-term value and express concerns about the app's reliance on ads.
Straggler
Eagle Network is generally well-received for its straightforward mining process and community engagement. However, some users are skeptical about its long-term value and express concerns about the app's reliance on ads.
Straggler
Eagle Network is generally well-received for its straightforward mining process and community engagement. However, some users are skeptical about its long-term value and express concerns about the app's reliance on ads.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Migration Delays
Users experience prolonged delays in migrating their Pi coins, with some waiting for years without resolution or support, leading to frustration and distrust.
KYC Process Issues
The KYC process is inconsistent and problematic, causing users to lose access to their mined Pi or face repeated verification requests, which undermines trust in the platform.
Account Access Problems
Users face difficulties accessing their accounts due to issues like phone number changes or app malfunctions, with inadequate support to resolve these problems.
Ad Overload
The app's frequent ad interruptions during mining sessions frustrate users, making the experience cumbersome and leading some to abandon the platform.
Token Loss Concerns
Users report losing significant amounts of mined Pi due to app errors or policy changes, leading to perceptions of the platform as unreliable or a scam.
Support Deficiencies
The lack of effective customer support leaves users feeling abandoned and unable to resolve critical issues, contributing to negative perceptions of the platform.
Your voice of customer, unified
Your voice of customer, unified
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
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“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
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126 million
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700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
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Chosen by OpenAI to surface insights from customer conversations securely.
700 million
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Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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System normal
System normal
System normal