Snapchat
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users are increasingly annoyed by the frequency and intrusiveness of ads, which disrupt their experience on the app. Around 15% of users mention that ads are becoming a significant nuisance, with some even appearing in chat screens.'s key feedback
A weekly roundup of Users are increasingly annoyed by the frequency and intrusiveness of ads, which disrupt their experience on the app. Around 15% of users mention that ads are becoming a significant nuisance, with some even appearing in chat screens.'s key feedback
A weekly roundup of Users are increasingly annoyed by the frequency and intrusiveness of ads, which disrupt their experience on the app. Around 15% of users mention that ads are becoming a significant nuisance, with some even appearing in chat screens.'s key feedback
Storage Fees
Many users are frustrated with the introduction of fees for storing memories, a feature that was previously free. Approximately 30% of users express dissatisfaction with this change, feeling it is a money grab and threatening to leave the platform.
I shouldn't have to pay to keep pictures I've had on Snapchat since 2018, it's ridiculous that it's been free forever now all of a sudden I have to pay?
Storage Fees
Many users are frustrated with the introduction of fees for storing memories, a feature that was previously free. Approximately 30% of users express dissatisfaction with this change, feeling it is a money grab and threatening to leave the platform.
I shouldn't have to pay to keep pictures I've had on Snapchat since 2018, it's ridiculous that it's been free forever now all of a sudden I have to pay?
Storage Fees
Many users are frustrated with the introduction of fees for storing memories, a feature that was previously free. Approximately 30% of users express dissatisfaction with this change, feeling it is a money grab and threatening to leave the platform.
I shouldn't have to pay to keep pictures I've had on Snapchat since 2018, it's ridiculous that it's been free forever now all of a sudden I have to pay?
Excessive Ads
Users are increasingly annoyed by the frequency and intrusiveness of ads, which disrupt their experience on the app. Around 15% of users mention that ads are becoming a significant nuisance, with some even appearing in chat screens.
There used to not be ads popping up every time I got on here but it’s annoying at this point.
Excessive Ads
Users are increasingly annoyed by the frequency and intrusiveness of ads, which disrupt their experience on the app. Around 15% of users mention that ads are becoming a significant nuisance, with some even appearing in chat screens.
There used to not be ads popping up every time I got on here but it’s annoying at this point.
Excessive Ads
Users are increasingly annoyed by the frequency and intrusiveness of ads, which disrupt their experience on the app. Around 15% of users mention that ads are becoming a significant nuisance, with some even appearing in chat screens.
There used to not be ads popping up every time I got on here but it’s annoying at this point.
Account Bans
Some users report being unfairly banned or having their accounts locked without clear reasons, causing frustration and loss of access to their memories. This issue affects about 10% of users, who feel unjustly targeted by the app's moderation policies.
I have done nothing wrong but my account keeps getting banned every time I make a new one.
Account Bans
Some users report being unfairly banned or having their accounts locked without clear reasons, causing frustration and loss of access to their memories. This issue affects about 10% of users, who feel unjustly targeted by the app's moderation policies.
I have done nothing wrong but my account keeps getting banned every time I make a new one.
Account Bans
Some users report being unfairly banned or having their accounts locked without clear reasons, causing frustration and loss of access to their memories. This issue affects about 10% of users, who feel unjustly targeted by the app's moderation policies.
I have done nothing wrong but my account keeps getting banned every time I make a new one.
Notification Issues
A portion of users are experiencing problems with notifications not appearing, despite having correct settings, which affects their ability to stay connected. Approximately 5% of users are impacted by this issue, finding it very annoying.
For a few weeks now I haven’t been getting any notifications for Snap, and it's very annoying.
Notification Issues
A portion of users are experiencing problems with notifications not appearing, despite having correct settings, which affects their ability to stay connected. Approximately 5% of users are impacted by this issue, finding it very annoying.
For a few weeks now I haven’t been getting any notifications for Snap, and it's very annoying.
Notification Issues
A portion of users are experiencing problems with notifications not appearing, despite having correct settings, which affects their ability to stay connected. Approximately 5% of users are impacted by this issue, finding it very annoying.
For a few weeks now I haven’t been getting any notifications for Snap, and it's very annoying.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
TikTok receives mixed feedback, with users praising its engaging content and ease of use, but criticizing frequent bans and the overwhelming presence of ads. Many users express frustration with the app's updates and privacy concerns.
Users' choice
TikTok receives mixed feedback, with users praising its engaging content and ease of use, but criticizing frequent bans and the overwhelming presence of ads. Many users express frustration with the app's updates and privacy concerns.
Users' choice
TikTok receives mixed feedback, with users praising its engaging content and ease of use, but criticizing frequent bans and the overwhelming presence of ads. Many users express frustration with the app's updates and privacy concerns.
Runner up
Snapchat users appreciate the app's fun filters and communication features, but are frustrated by the introduction of paid storage for memories and frequent ads. Many long-time users feel disappointed by these changes and express concerns about account bans.
Runner up
Snapchat users appreciate the app's fun filters and communication features, but are frustrated by the introduction of paid storage for memories and frequent ads. Many long-time users feel disappointed by these changes and express concerns about account bans.
Runner up
Snapchat users appreciate the app's fun filters and communication features, but are frustrated by the introduction of paid storage for memories and frequent ads. Many long-time users feel disappointed by these changes and express concerns about account bans.
Straggler
Instagram faces criticism for constant layout changes and excessive ads, which users find disruptive. Many users are unhappy with the app's focus on influencers and algorithm-driven content, longing for a more personal experience.
Straggler
Instagram faces criticism for constant layout changes and excessive ads, which users find disruptive. Many users are unhappy with the app's focus on influencers and algorithm-driven content, longing for a more personal experience.
Straggler
Instagram faces criticism for constant layout changes and excessive ads, which users find disruptive. Many users are unhappy with the app's focus on influencers and algorithm-driven content, longing for a more personal experience.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Storage Fees
Users are frustrated with the introduction of fees for storing memories, a feature that was previously free, leading to dissatisfaction and threats to leave the platform. This change is perceived as a breach of trust and a money-grabbing tactic.
Notification Issues
Some users are experiencing problems with receiving notifications, despite having up-to-date settings, which disrupts their engagement with the app. This technical glitch is causing annoyance and reducing user satisfaction.
Account Bans
Users report being banned without clear reasons, even when they believe they have not violated any guidelines, leading to frustration and loss of access to their accounts. This lack of transparency in account management is damaging user trust.
Ad Overload
The frequency and intrusiveness of ads, including unskippable ones, are negatively impacting the user experience, with some users threatening to leave unless ad volume is reduced. This excessive advertising is seen as disruptive and greedy.
AI Intrusion
The AI feature is perceived as intrusive, with users unable to fully disable it, leading to unwanted interactions and a sense of being forced to engage with it. This persistent AI presence is seen as a nuisance rather than a helpful tool.
Search Functionality
The lack of a search function for text-based messages makes it difficult for users to navigate past conversations, leading to frustration with the app's usability. This limitation hinders efficient communication and user experience.
Your voice of customer, unified
Your voice of customer, unified
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal