Smule: Sing & Record Karaoke

Smule: Sing & Record Karaoke

Smule: Sing & Record Karaoke

Smule: Sing & Record Karaoke

This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.

Building trust in every customer interaction

Top Insights

Top Insights

Top Insights

A weekly roundup of Users report persistent technical problems, such as audio not syncing with AirPods or the app not recognizing microphones, affecting around 15% of users. These issues hinder the overall singing experience and lead to dissatisfaction.'s key feedback

A weekly roundup of Users report persistent technical problems, such as audio not syncing with AirPods or the app not recognizing microphones, affecting around 15% of users. These issues hinder the overall singing experience and lead to dissatisfaction.'s key feedback

A weekly roundup of Users report persistent technical problems, such as audio not syncing with AirPods or the app not recognizing microphones, affecting around 15% of users. These issues hinder the overall singing experience and lead to dissatisfaction.'s key feedback

Subscription Barrier

Many users express frustration over the app's shift towards requiring a subscription for basic features like singing solo. Approximately 30% of users feel restricted by the paywall, which limits their ability to enjoy the app without a VIP subscription.

I can't sing solo without paying, which is disappointing for those who want to improve their singing privately.

Subscription Barrier

Many users express frustration over the app's shift towards requiring a subscription for basic features like singing solo. Approximately 30% of users feel restricted by the paywall, which limits their ability to enjoy the app without a VIP subscription.

I can't sing solo without paying, which is disappointing for those who want to improve their singing privately.

Subscription Barrier

Many users express frustration over the app's shift towards requiring a subscription for basic features like singing solo. Approximately 30% of users feel restricted by the paywall, which limits their ability to enjoy the app without a VIP subscription.

I can't sing solo without paying, which is disappointing for those who want to improve their singing privately.

Technical Issues

Users report persistent technical problems, such as audio not syncing with AirPods or the app not recognizing microphones, affecting around 15% of users. These issues hinder the overall singing experience and lead to dissatisfaction.

The app doesn't sync sound with my AirPods, making it unusable for recording.

Technical Issues

Users report persistent technical problems, such as audio not syncing with AirPods or the app not recognizing microphones, affecting around 15% of users. These issues hinder the overall singing experience and lead to dissatisfaction.

The app doesn't sync sound with my AirPods, making it unusable for recording.

Technical Issues

Users report persistent technical problems, such as audio not syncing with AirPods or the app not recognizing microphones, affecting around 15% of users. These issues hinder the overall singing experience and lead to dissatisfaction.

The app doesn't sync sound with my AirPods, making it unusable for recording.

Customer Support Delays

There are complaints about the slow and unhelpful customer support, with users waiting weeks for responses. This affects about 10% of users, who find it challenging to resolve issues promptly.

Customer support is slow and unresponsive, making it hard to fix ongoing issues.

Customer Support Delays

There are complaints about the slow and unhelpful customer support, with users waiting weeks for responses. This affects about 10% of users, who find it challenging to resolve issues promptly.

Customer support is slow and unresponsive, making it hard to fix ongoing issues.

Customer Support Delays

There are complaints about the slow and unhelpful customer support, with users waiting weeks for responses. This affects about 10% of users, who find it challenging to resolve issues promptly.

Customer support is slow and unresponsive, making it hard to fix ongoing issues.

Limited Free Options

Non-VIP users feel limited by the lack of free song options, with about 20% expressing dissatisfaction over having to sing with strangers or not finding free songs to sing solo.

I can't find any free songs to sing solo, and I don't want to sing with strangers.

Limited Free Options

Non-VIP users feel limited by the lack of free song options, with about 20% expressing dissatisfaction over having to sing with strangers or not finding free songs to sing solo.

I can't find any free songs to sing solo, and I don't want to sing with strangers.

Limited Free Options

Non-VIP users feel limited by the lack of free song options, with about 20% expressing dissatisfaction over having to sing with strangers or not finding free songs to sing solo.

I can't find any free songs to sing solo, and I don't want to sing with strangers.

Competitor Benchmark

A weekly roundup of Client

A weekly roundup of Client

Users' choice

Smule receives mixed feedback. Users praise its extensive song catalog, community, and features like pitch shifting and duet options. However, many criticize the app for requiring payment for solo singing and technical issues with audio and support.

Users' choice

Smule receives mixed feedback. Users praise its extensive song catalog, community, and features like pitch shifting and duet options. However, many criticize the app for requiring payment for solo singing and technical issues with audio and support.

Users' choice

Smule receives mixed feedback. Users praise its extensive song catalog, community, and features like pitch shifting and duet options. However, many criticize the app for requiring payment for solo singing and technical issues with audio and support.

Runner up

StarMaker is appreciated for its wide song selection and supportive community, but users are frustrated with the app's subscription model and restrictions on minors. Some users also report issues with copyright and inappropriate content in chat rooms.

Runner up

StarMaker is appreciated for its wide song selection and supportive community, but users are frustrated with the app's subscription model and restrictions on minors. Some users also report issues with copyright and inappropriate content in chat rooms.

Runner up

StarMaker is appreciated for its wide song selection and supportive community, but users are frustrated with the app's subscription model and restrictions on minors. Some users also report issues with copyright and inappropriate content in chat rooms.

Straggler

Karaoke - Sing Unlimited Songs is generally well-received for its free singing options and user-friendly interface. However, some users express dissatisfaction with the app's limitations on free features and occasional technical glitches.

Straggler

Karaoke - Sing Unlimited Songs is generally well-received for its free singing options and user-friendly interface. However, some users express dissatisfaction with the app's limitations on free features and occasional technical glitches.

Straggler

Karaoke - Sing Unlimited Songs is generally well-received for its free singing options and user-friendly interface. However, some users express dissatisfaction with the app's limitations on free features and occasional technical glitches.

Nuggets

Major highlights of the week

Nuggets

Major highlights of the week

Nuggets

Major highlights of the week

Subscription Barrier

Users are frustrated that solo singing is locked behind a paywall, limiting free access to the app's core feature. This pay-to-sing model is perceived as a significant barrier for those who want to improve their singing skills privately.

Audio Sync Issues

There are complaints about audio synchronization problems when using AirPods, affecting the quality of recordings. This technical glitch disrupts the user experience, especially for those who rely on wireless headphones.

Customer Support Delays

Users experience long wait times and unhelpful responses from customer support, leading to unresolved technical issues. The lack of efficient support channels is causing frustration among users with ongoing projects.

Microphone Access Problems

Some users face persistent issues with the app not recognizing microphone access, preventing them from recording. This technical problem is particularly frustrating for users who have already granted permissions.

AI Feature Discontent

There is dissatisfaction with the use of AI features, which some users find unnecessary and intrusive. This sentiment suggests a disconnect between user expectations and the app's technological advancements.

Unwanted Social Interactions

Users are uncomfortable with the requirement to sing with strangers, which is the only free option available. This social aspect is seen as a deterrent for those who prefer solo performances.

Your voice of customer, unified

Your voice of customer, unified

Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

How leading brands use Clarity

How leading brands use Clarity

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

126 million

global subscribers

126 million

global subscribers

126 million

global subscribers

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

467,000

monthly customers

467,000

monthly customers

467,000

monthly customers