Sleeper - Fantasy Sports
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of A significant number of users, around 15%, experience issues withdrawing their winnings, with complaints about account verification and blocked wallets. This leads to dissatisfaction and accusations of the app being a scam.'s key feedback
A weekly roundup of A significant number of users, around 15%, experience issues withdrawing their winnings, with complaints about account verification and blocked wallets. This leads to dissatisfaction and accusations of the app being a scam.'s key feedback
A weekly roundup of A significant number of users, around 15%, experience issues withdrawing their winnings, with complaints about account verification and blocked wallets. This leads to dissatisfaction and accusations of the app being a scam.'s key feedback
Display Issues
Several users report problems with the app's display, such as oversized fonts and inability to zoom, affecting approximately 10% of users. These issues make the app difficult to navigate and read, leading to frustration.
The app's font size suddenly increased, making it hard to read and navigate.
Display Issues
Several users report problems with the app's display, such as oversized fonts and inability to zoom, affecting approximately 10% of users. These issues make the app difficult to navigate and read, leading to frustration.
The app's font size suddenly increased, making it hard to read and navigate.
Display Issues
Several users report problems with the app's display, such as oversized fonts and inability to zoom, affecting approximately 10% of users. These issues make the app difficult to navigate and read, leading to frustration.
The app's font size suddenly increased, making it hard to read and navigate.
Withdrawal Problems
A significant number of users, around 15%, experience issues withdrawing their winnings, with complaints about account verification and blocked wallets. This leads to dissatisfaction and accusations of the app being a scam.
I won money but can't withdraw it due to verification issues and blocked wallet.
Withdrawal Problems
A significant number of users, around 15%, experience issues withdrawing their winnings, with complaints about account verification and blocked wallets. This leads to dissatisfaction and accusations of the app being a scam.
I won money but can't withdraw it due to verification issues and blocked wallet.
Withdrawal Problems
A significant number of users, around 15%, experience issues withdrawing their winnings, with complaints about account verification and blocked wallets. This leads to dissatisfaction and accusations of the app being a scam.
I won money but can't withdraw it due to verification issues and blocked wallet.
Fantasy Features Downgrade
Users express disappointment with the shift in focus from fantasy sports to gambling, with about 8% mentioning glitches and a less user-friendly fantasy interface. This change has led to a decline in user satisfaction.
The app used to be great for fantasy sports, but now it's focused on gambling and has a bad interface.
Fantasy Features Downgrade
Users express disappointment with the shift in focus from fantasy sports to gambling, with about 8% mentioning glitches and a less user-friendly fantasy interface. This change has led to a decline in user satisfaction.
The app used to be great for fantasy sports, but now it's focused on gambling and has a bad interface.
Fantasy Features Downgrade
Users express disappointment with the shift in focus from fantasy sports to gambling, with about 8% mentioning glitches and a less user-friendly fantasy interface. This change has led to a decline in user satisfaction.
The app used to be great for fantasy sports, but now it's focused on gambling and has a bad interface.
Customer Support Issues
Approximately 12% of users report slow or unhelpful customer support, with unresolved issues and lack of response being common complaints. This lack of support exacerbates other issues users face with the app.
Customer support is slow and unhelpful, leaving my issues unresolved.
Customer Support Issues
Approximately 12% of users report slow or unhelpful customer support, with unresolved issues and lack of response being common complaints. This lack of support exacerbates other issues users face with the app.
Customer support is slow and unhelpful, leaving my issues unresolved.
Customer Support Issues
Approximately 12% of users report slow or unhelpful customer support, with unresolved issues and lack of response being common complaints. This lack of support exacerbates other issues users face with the app.
Customer support is slow and unhelpful, leaving my issues unresolved.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
DraftKings is praised for its user-friendly interface, quick payouts, and engaging promotions. However, some users express frustration with customer service and account restrictions, especially for winning players.
Users' choice
DraftKings is praised for its user-friendly interface, quick payouts, and engaging promotions. However, some users express frustration with customer service and account restrictions, especially for winning players.
Users' choice
DraftKings is praised for its user-friendly interface, quick payouts, and engaging promotions. However, some users express frustration with customer service and account restrictions, especially for winning players.
Runner up
Yahoo Fantasy Sports receives criticism for its recent updates, which have introduced paywalls and removed popular features, leading to user dissatisfaction. Despite this, some users appreciate the app's historical functionality and ease of use.
Runner up
Yahoo Fantasy Sports receives criticism for its recent updates, which have introduced paywalls and removed popular features, leading to user dissatisfaction. Despite this, some users appreciate the app's historical functionality and ease of use.
Runner up
Yahoo Fantasy Sports receives criticism for its recent updates, which have introduced paywalls and removed popular features, leading to user dissatisfaction. Despite this, some users appreciate the app's historical functionality and ease of use.
Straggler
Sleeper - Fantasy Sports has mixed feedback, with users appreciating its interface and fantasy league features, but expressing frustration over customer support issues and technical glitches, particularly with its gambling platform.
Straggler
Sleeper - Fantasy Sports has mixed feedback, with users appreciating its interface and fantasy league features, but expressing frustration over customer support issues and technical glitches, particularly with its gambling platform.
Straggler
Sleeper - Fantasy Sports has mixed feedback, with users appreciating its interface and fantasy league features, but expressing frustration over customer support issues and technical glitches, particularly with its gambling platform.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Font Size Issues
Users experience unexpected font size changes, making the app interface difficult to read and navigate. This issue persists despite attempts to restart or reinstall the app.
Withdrawal Problems
Users face significant challenges withdrawing their winnings, with reports of blocked wallets and unresponsive customer support. This creates a perception of the app as unreliable and potentially fraudulent.
Fantasy Focus Shift
Long-time users express dissatisfaction with the app's shift from fantasy sports to a gambling-centric platform, feeling that fantasy features are now neglected. This shift has led to a decline in user satisfaction and loyalty.
UI and Navigation Flaws
The app's new layout complicates navigation, with users finding it harder to access data and manage their leagues. The increased complexity detracts from the user experience, which was previously a strong point.
Verification and Crashes
Users encounter app crashes during identity verification, preventing them from completing necessary processes. This technical issue disrupts user engagement and trust.
Customer Support Gaps
There are widespread complaints about slow or ineffective customer support, with users unable to resolve issues or receive timely assistance. This lack of support undermines user confidence and satisfaction.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal