Skyscanner
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 10% of users experience app crashes and delays, which disrupts the booking process and diminishes user satisfaction. These technical issues make the app unreliable for seamless travel planning.'s key feedback
A weekly roundup of Around 10% of users experience app crashes and delays, which disrupts the booking process and diminishes user satisfaction. These technical issues make the app unreliable for seamless travel planning.'s key feedback
A weekly roundup of Around 10% of users experience app crashes and delays, which disrupts the booking process and diminishes user satisfaction. These technical issues make the app unreliable for seamless travel planning.'s key feedback
Price Discrepancies
A significant number of users, approximately 15%, report discrepancies between prices shown in the app and those on partner websites, leading to frustration when attempting to book flights. This inconsistency undermines trust in the app's pricing accuracy.
Prices in the app are lower than on the website, but when booking, the app shows unavailable prices.
Price Discrepancies
A significant number of users, approximately 15%, report discrepancies between prices shown in the app and those on partner websites, leading to frustration when attempting to book flights. This inconsistency undermines trust in the app's pricing accuracy.
Prices in the app are lower than on the website, but when booking, the app shows unavailable prices.
Price Discrepancies
A significant number of users, approximately 15%, report discrepancies between prices shown in the app and those on partner websites, leading to frustration when attempting to book flights. This inconsistency undermines trust in the app's pricing accuracy.
Prices in the app are lower than on the website, but when booking, the app shows unavailable prices.
Glitchy Performance
Around 10% of users experience app crashes and delays, which disrupts the booking process and diminishes user satisfaction. These technical issues make the app unreliable for seamless travel planning.
The app crashes frequently, making it difficult to complete bookings.
Glitchy Performance
Around 10% of users experience app crashes and delays, which disrupts the booking process and diminishes user satisfaction. These technical issues make the app unreliable for seamless travel planning.
The app crashes frequently, making it difficult to complete bookings.
Glitchy Performance
Around 10% of users experience app crashes and delays, which disrupts the booking process and diminishes user satisfaction. These technical issues make the app unreliable for seamless travel planning.
The app crashes frequently, making it difficult to complete bookings.
Inaccurate Alerts
Approximately 8% of users have issues with the app's alert system, such as missing or incorrect price alerts, which leads to missed opportunities for booking at desired prices.
Price alerts for direct flights were inaccurate, causing me to miss a good deal.
Inaccurate Alerts
Approximately 8% of users have issues with the app's alert system, such as missing or incorrect price alerts, which leads to missed opportunities for booking at desired prices.
Price alerts for direct flights were inaccurate, causing me to miss a good deal.
Inaccurate Alerts
Approximately 8% of users have issues with the app's alert system, such as missing or incorrect price alerts, which leads to missed opportunities for booking at desired prices.
Price alerts for direct flights were inaccurate, causing me to miss a good deal.
Security Concerns
A small but concerning 5% of users report security issues, such as credit card information being compromised, which raises serious concerns about the app's safety and data protection measures.
My credit card was compromised after using the app, raising concerns about transaction security.
Security Concerns
A small but concerning 5% of users report security issues, such as credit card information being compromised, which raises serious concerns about the app's safety and data protection measures.
My credit card was compromised after using the app, raising concerns about transaction security.
Security Concerns
A small but concerning 5% of users report security issues, such as credit card information being compromised, which raises serious concerns about the app's safety and data protection measures.
My credit card was compromised after using the app, raising concerns about transaction security.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Momondo is praised for its user-friendly interface and ability to find cheap flights with a wide range of options and helpful filters. However, some users report issues with being redirected to unreliable third-party sites, leading to concerns about scams.
Users' choice
Momondo is praised for its user-friendly interface and ability to find cheap flights with a wide range of options and helpful filters. However, some users report issues with being redirected to unreliable third-party sites, leading to concerns about scams.
Users' choice
Momondo is praised for its user-friendly interface and ability to find cheap flights with a wide range of options and helpful filters. However, some users report issues with being redirected to unreliable third-party sites, leading to concerns about scams.
Runner up
Skyscanner is appreciated for its ease of use, affordability, and comprehensive flight options. Users value its price alerts and seamless third-party support, but some express frustration with price discrepancies and technical glitches.
Runner up
Skyscanner is appreciated for its ease of use, affordability, and comprehensive flight options. Users value its price alerts and seamless third-party support, but some express frustration with price discrepancies and technical glitches.
Runner up
Skyscanner is appreciated for its ease of use, affordability, and comprehensive flight options. Users value its price alerts and seamless third-party support, but some express frustration with price discrepancies and technical glitches.
Straggler
Kayak is valued for its ability to track trips and find good deals, with a long-standing reputation among users. However, it faces criticism for misleading pricing, unreliable bookings, and a cluttered interface.
Straggler
Kayak is valued for its ability to track trips and find good deals, with a long-standing reputation among users. However, it faces criticism for misleading pricing, unreliable bookings, and a cluttered interface.
Straggler
Kayak is valued for its ability to track trips and find good deals, with a long-standing reputation among users. However, it faces criticism for misleading pricing, unreliable bookings, and a cluttered interface.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Delayed Response
The app experiences significant delays when users interact with it, causing frustration and inefficiency in navigation. This lag in response time can deter users from continuing to use the app for travel planning.
Price Discrepancies
Users encounter discrepancies between prices shown in the app and those available when attempting to book, leading to mistrust and dissatisfaction. This inconsistency undermines the app's reliability as a price comparison tool.
Price Alert Failures
The app fails to track and notify users of price changes for specific flights, resulting in missed opportunities for cost savings. This issue diminishes the value of the app's price alert feature.
Security Concerns
There are reports of credit card information being compromised after transactions through the app, raising serious security concerns. This issue could significantly impact user trust and retention.
Layover Mismanagement
The app suggests flights with impractical layover times, leading to missed connections and travel disruptions. This oversight in itinerary planning can result in significant user dissatisfaction.
Unreliable Third-Party Vendors
Users are directed to obscure third-party vendors with unreliable pricing, complicating the booking process and reducing transparency. This practice can erode trust in the app's ability to provide accurate and fair pricing.
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
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“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
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“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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System normal
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System normal