Signal - Private Messenger
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users face difficulties with logging in and recovering accounts, especially when switching devices or not receiving verification codes. This affects about 8% of users, leading to frustration and inability to access their accounts.'s key feedback
A weekly roundup of Users face difficulties with logging in and recovering accounts, especially when switching devices or not receiving verification codes. This affects about 8% of users, leading to frustration and inability to access their accounts.'s key feedback
A weekly roundup of Users face difficulties with logging in and recovering accounts, especially when switching devices or not receiving verification codes. This affects about 8% of users, leading to frustration and inability to access their accounts.'s key feedback
Scammers and Blackmail
A significant concern among users is the app being exploited by scammers and blackmailers, compromising the perceived privacy and security. Approximately 10% of users have reported issues related to scams and blackmail attempts.
I was blackmailed on this app by someone recording a video chat, and it's being used by scammers everywhere.
Scammers and Blackmail
A significant concern among users is the app being exploited by scammers and blackmailers, compromising the perceived privacy and security. Approximately 10% of users have reported issues related to scams and blackmail attempts.
I was blackmailed on this app by someone recording a video chat, and it's being used by scammers everywhere.
Scammers and Blackmail
A significant concern among users is the app being exploited by scammers and blackmailers, compromising the perceived privacy and security. Approximately 10% of users have reported issues related to scams and blackmail attempts.
I was blackmailed on this app by someone recording a video chat, and it's being used by scammers everywhere.
Login and Account Recovery Issues
Users face difficulties with logging in and recovering accounts, especially when switching devices or not receiving verification codes. This affects about 8% of users, leading to frustration and inability to access their accounts.
I can't even recover my account when switching to another phone, and I don't receive the code to log in.
Login and Account Recovery Issues
Users face difficulties with logging in and recovering accounts, especially when switching devices or not receiving verification codes. This affects about 8% of users, leading to frustration and inability to access their accounts.
I can't even recover my account when switching to another phone, and I don't receive the code to log in.
Login and Account Recovery Issues
Users face difficulties with logging in and recovering accounts, especially when switching devices or not receiving verification codes. This affects about 8% of users, leading to frustration and inability to access their accounts.
I can't even recover my account when switching to another phone, and I don't receive the code to log in.
Lack of Apple Watch Support
Many users express disappointment over the absence of an Apple Watch app, which limits their ability to use Signal on the go. This issue affects around 5% of users who rely on wearable technology for communication.
The only issue I have is the lack of Apple Watch support; it would be nice to use Signal anywhere.
Lack of Apple Watch Support
Many users express disappointment over the absence of an Apple Watch app, which limits their ability to use Signal on the go. This issue affects around 5% of users who rely on wearable technology for communication.
The only issue I have is the lack of Apple Watch support; it would be nice to use Signal anywhere.
Lack of Apple Watch Support
Many users express disappointment over the absence of an Apple Watch app, which limits their ability to use Signal on the go. This issue affects around 5% of users who rely on wearable technology for communication.
The only issue I have is the lack of Apple Watch support; it would be nice to use Signal anywhere.
Frequent Updates and Bugs
Frequent updates and bugs in the app have been a source of annoyance for users, who find the updates cumbersome and question their necessity. Approximately 6% of users have expressed dissatisfaction with the update frequency and associated bugs.
I'm tired of all the updates that it has demanded in the past several months, making the app cumbersome to use.
Frequent Updates and Bugs
Frequent updates and bugs in the app have been a source of annoyance for users, who find the updates cumbersome and question their necessity. Approximately 6% of users have expressed dissatisfaction with the update frequency and associated bugs.
I'm tired of all the updates that it has demanded in the past several months, making the app cumbersome to use.
Frequent Updates and Bugs
Frequent updates and bugs in the app have been a source of annoyance for users, who find the updates cumbersome and question their necessity. Approximately 6% of users have expressed dissatisfaction with the update frequency and associated bugs.
I'm tired of all the updates that it has demanded in the past several months, making the app cumbersome to use.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Signal receives high praise for its strong privacy features and user-friendly interface, with many users appreciating its commitment to security and lack of data collection. However, some users express frustration with account recovery issues and frequent updates.
Users' choice
Signal receives high praise for its strong privacy features and user-friendly interface, with many users appreciating its commitment to security and lack of data collection. However, some users express frustration with account recovery issues and frequent updates.
Users' choice
Signal receives high praise for its strong privacy features and user-friendly interface, with many users appreciating its commitment to security and lack of data collection. However, some users express frustration with account recovery issues and frequent updates.
Runner up
WhatsApp is widely used and appreciated for its ease of use and extensive features, but users are increasingly concerned about privacy and data sharing with parent company Meta. Frequent updates and occasional technical issues also draw criticism.
Runner up
WhatsApp is widely used and appreciated for its ease of use and extensive features, but users are increasingly concerned about privacy and data sharing with parent company Meta. Frequent updates and occasional technical issues also draw criticism.
Runner up
WhatsApp is widely used and appreciated for its ease of use and extensive features, but users are increasingly concerned about privacy and data sharing with parent company Meta. Frequent updates and occasional technical issues also draw criticism.
Straggler
Threema is valued for its strong privacy and security features, with users appreciating its anonymous usage and lack of data collection. However, some users report technical issues with updates and express a desire for more features similar to other messaging apps.
Straggler
Threema is valued for its strong privacy and security features, with users appreciating its anonymous usage and lack of data collection. However, some users report technical issues with updates and express a desire for more features similar to other messaging apps.
Straggler
Threema is valued for its strong privacy and security features, with users appreciating its anonymous usage and lack of data collection. However, some users report technical issues with updates and express a desire for more features similar to other messaging apps.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Scammer Concerns
Users express concerns about the app being used by scammers and blackmailers, questioning its privacy claims. This perception could damage Signal's reputation as a secure platform.
Login Issues
Users face difficulties logging into their accounts, with some unable to receive verification codes. This issue hinders user access and could lead to frustration and abandonment.
Sign Out Limitation
The inability to sign out of the app is a significant concern for users seeking more control over their account management. This limitation may affect user satisfaction and retention.
Apple Watch Support
The lack of Apple Watch support is a notable gap for users who prefer to access messaging on wearable devices. Expanding compatibility could enhance user experience and engagement.
Frequent Updates
Frequent and large updates are causing frustration among users, who question the necessity and impact on app performance. This could lead to negative perceptions of app stability.
Contact Access Concerns
Persistent requests for contact access raise privacy concerns among users, contradicting Signal's privacy-focused ethos. Addressing this could improve trust and user confidence.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal