Self
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Self's key feedback
A weekly roundup of Self's key feedback
A weekly roundup of Self's key feedback
Customer Service Issues
Many users report dissatisfaction with customer service, citing difficulties in reaching support and poor communication. Approximately 20% of users express frustration with the lack of effective assistance when encountering issues.
Customer service is unresponsive and unhelpful, making it difficult to resolve issues.
Customer Service Issues
Many users report dissatisfaction with customer service, citing difficulties in reaching support and poor communication. Approximately 20% of users express frustration with the lack of effective assistance when encountering issues.
Customer service is unresponsive and unhelpful, making it difficult to resolve issues.
Customer Service Issues
Many users report dissatisfaction with customer service, citing difficulties in reaching support and poor communication. Approximately 20% of users express frustration with the lack of effective assistance when encountering issues.
Customer service is unresponsive and unhelpful, making it difficult to resolve issues.
App Glitches
Users frequently experience technical issues with the app, such as freezing, crashing, and incorrect account displays. These glitches affect around 15% of users, hindering their ability to manage accounts effectively.
The app crashes and freezes, preventing me from accessing my account properly.
App Glitches
Users frequently experience technical issues with the app, such as freezing, crashing, and incorrect account displays. These glitches affect around 15% of users, hindering their ability to manage accounts effectively.
The app crashes and freezes, preventing me from accessing my account properly.
App Glitches
Users frequently experience technical issues with the app, such as freezing, crashing, and incorrect account displays. These glitches affect around 15% of users, hindering their ability to manage accounts effectively.
The app crashes and freezes, preventing me from accessing my account properly.
Delayed Fund Access
Several users are frustrated with the delay in accessing funds or seeing deposits reflected in their accounts. This issue affects about 10% of users, causing inconvenience and financial stress.
Deposits take too long to show up, making it hard to manage my finances.
Delayed Fund Access
Several users are frustrated with the delay in accessing funds or seeing deposits reflected in their accounts. This issue affects about 10% of users, causing inconvenience and financial stress.
Deposits take too long to show up, making it hard to manage my finances.
Delayed Fund Access
Several users are frustrated with the delay in accessing funds or seeing deposits reflected in their accounts. This issue affects about 10% of users, causing inconvenience and financial stress.
Deposits take too long to show up, making it hard to manage my finances.
Interest and Fees Concerns
Some users feel misled by the interest rates and fees, which they find higher than expected. Approximately 8% of users express dissatisfaction with the cost structure, feeling it undermines the app's value.
The interest and fees are higher than anticipated, making it less beneficial than expected.
Interest and Fees Concerns
Some users feel misled by the interest rates and fees, which they find higher than expected. Approximately 8% of users express dissatisfaction with the cost structure, feeling it undermines the app's value.
The interest and fees are higher than anticipated, making it less beneficial than expected.
Interest and Fees Concerns
Some users feel misled by the interest rates and fees, which they find higher than expected. Approximately 8% of users express dissatisfaction with the cost structure, feeling it undermines the app's value.
The interest and fees are higher than anticipated, making it less beneficial than expected.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Credit Karma receives mixed feedback, with users appreciating its ability to track credit scores and provide financial insights. However, many users express frustration over aggressive advertising, misleading recommendations, and privacy concerns due to data sharing with third parties.
Users' choice
Credit Karma receives mixed feedback, with users appreciating its ability to track credit scores and provide financial insights. However, many users express frustration over aggressive advertising, misleading recommendations, and privacy concerns due to data sharing with third parties.
Users' choice
Credit Karma receives mixed feedback, with users appreciating its ability to track credit scores and provide financial insights. However, many users express frustration over aggressive advertising, misleading recommendations, and privacy concerns due to data sharing with third parties.
Runner up
Self garners a mix of positive and negative feedback. Users praise its effectiveness in building credit and improving financial habits, but many criticize the app for technical issues, poor customer service, and unexpected fees, which detract from the overall experience.
Runner up
Self garners a mix of positive and negative feedback. Users praise its effectiveness in building credit and improving financial habits, but many criticize the app for technical issues, poor customer service, and unexpected fees, which detract from the overall experience.
Runner up
Self garners a mix of positive and negative feedback. Users praise its effectiveness in building credit and improving financial habits, but many criticize the app for technical issues, poor customer service, and unexpected fees, which detract from the overall experience.
Straggler
Mint is praised for its cost-effective mobile service and reliable connectivity, with many users enjoying significant savings. However, some users report technical issues, poor customer service, and connectivity problems, leading to dissatisfaction with the service.
Straggler
Mint is praised for its cost-effective mobile service and reliable connectivity, with many users enjoying significant savings. However, some users report technical issues, poor customer service, and connectivity problems, leading to dissatisfaction with the service.
Straggler
Mint is praised for its cost-effective mobile service and reliable connectivity, with many users enjoying significant savings. However, some users report technical issues, poor customer service, and connectivity problems, leading to dissatisfaction with the service.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Card Delivery Issues
Users face challenges with undelivered credit cards and lack of reprocessing options within the app, leading to frustration with customer service interactions. This issue highlights a gap in the app's card management and customer support processes.
App Update Glitches
Recent app updates have introduced glitches, causing screens to blink and preventing users from accessing their accounts or making payments. These technical issues disrupt user experience and hinder financial management.
Customer Service Frustrations
Users report poor customer service experiences, including long response times and communication barriers, which negatively impact their ability to resolve issues. This indicates a need for improved customer support training and systems.
Notification Errors
Persistent notification alerts that cannot be cleared frustrate users, as they indicate unresolved issues despite no apparent problems. This suggests a need for better notification management within the app.
Bank Connection Problems
Users experience difficulties connecting their bank accounts via Plaid, leading to app freezes and inability to access features like cash advances. This issue points to integration challenges with third-party services.
Delayed Fund Access
There are significant delays in updating deposits and available credit, causing user dissatisfaction with the app's financial transaction processing. This delay undermines the app's promise of quick financial management.
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
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