Ro
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of A significant number of users face issues with the clocking in and out feature, which is crucial for tracking work hours. About 40% of users report that the punch button disappears or the system fails to register their clock-in times, leading to frustration and management confusion.'s key feedback
A weekly roundup of A significant number of users face issues with the clocking in and out feature, which is crucial for tracking work hours. About 40% of users report that the punch button disappears or the system fails to register their clock-in times, leading to frustration and management confusion.'s key feedback
A weekly roundup of A significant number of users face issues with the clocking in and out feature, which is crucial for tracking work hours. About 40% of users report that the punch button disappears or the system fails to register their clock-in times, leading to frustration and management confusion.'s key feedback
Login Issues
Many users experience frequent login problems, including being logged out unexpectedly and facing difficulties with password recognition. Approximately 30% of users report these issues, which disrupt their ability to access the app efficiently.
I keep getting kicked out of the app and when I go to log in, it says 'incorrect password' when I haven’t even changed my password at all.
Login Issues
Many users experience frequent login problems, including being logged out unexpectedly and facing difficulties with password recognition. Approximately 30% of users report these issues, which disrupt their ability to access the app efficiently.
I keep getting kicked out of the app and when I go to log in, it says 'incorrect password' when I haven’t even changed my password at all.
Login Issues
Many users experience frequent login problems, including being logged out unexpectedly and facing difficulties with password recognition. Approximately 30% of users report these issues, which disrupt their ability to access the app efficiently.
I keep getting kicked out of the app and when I go to log in, it says 'incorrect password' when I haven’t even changed my password at all.
Clocking In Problems
A significant number of users face issues with the clocking in and out feature, which is crucial for tracking work hours. About 40% of users report that the punch button disappears or the system fails to register their clock-in times, leading to frustration and management confusion.
The punch button has disappeared and can’t clock in or out.
Clocking In Problems
A significant number of users face issues with the clocking in and out feature, which is crucial for tracking work hours. About 40% of users report that the punch button disappears or the system fails to register their clock-in times, leading to frustration and management confusion.
The punch button has disappeared and can’t clock in or out.
Clocking In Problems
A significant number of users face issues with the clocking in and out feature, which is crucial for tracking work hours. About 40% of users report that the punch button disappears or the system fails to register their clock-in times, leading to frustration and management confusion.
The punch button has disappeared and can’t clock in or out.
App Performance
Users frequently complain about the app's slow performance and glitches, which hinder their ability to use essential features. Approximately 35% of users mention that the app is slow to load or becomes unresponsive, affecting their productivity.
Never works or is really slow. Always have to delete and re-download.
App Performance
Users frequently complain about the app's slow performance and glitches, which hinder their ability to use essential features. Approximately 35% of users mention that the app is slow to load or becomes unresponsive, affecting their productivity.
Never works or is really slow. Always have to delete and re-download.
App Performance
Users frequently complain about the app's slow performance and glitches, which hinder their ability to use essential features. Approximately 35% of users mention that the app is slow to load or becomes unresponsive, affecting their productivity.
Never works or is really slow. Always have to delete and re-download.
User Interface Challenges
The app's interface is often described as non-intuitive and cumbersome, with updates making navigation more difficult. Around 25% of users express frustration with finding features or dealing with unnecessary complexity.
Every update recently has made the app less user-friendly and frustrating to use.
User Interface Challenges
The app's interface is often described as non-intuitive and cumbersome, with updates making navigation more difficult. Around 25% of users express frustration with finding features or dealing with unnecessary complexity.
Every update recently has made the app less user-friendly and frustrating to use.
User Interface Challenges
The app's interface is often described as non-intuitive and cumbersome, with updates making navigation more difficult. Around 25% of users express frustration with finding features or dealing with unnecessary complexity.
Every update recently has made the app less user-friendly and frustrating to use.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Paycom receives high praise for its ease of use, intuitive interface, and comprehensive features, making it a favorite among users. However, some users report issues with login and connectivity, indicating room for improvement.
Users' choice
Paycom receives high praise for its ease of use, intuitive interface, and comprehensive features, making it a favorite among users. However, some users report issues with login and connectivity, indicating room for improvement.
Users' choice
Paycom receives high praise for its ease of use, intuitive interface, and comprehensive features, making it a favorite among users. However, some users report issues with login and connectivity, indicating room for improvement.
Runner up
ADP is appreciated for its simplicity and reliability, with users finding it easy to navigate and use for payroll and HR tasks. Despite this, some users experience technical issues and lack of customer support, which detracts from the overall experience.
Runner up
ADP is appreciated for its simplicity and reliability, with users finding it easy to navigate and use for payroll and HR tasks. Despite this, some users experience technical issues and lack of customer support, which detracts from the overall experience.
Runner up
ADP is appreciated for its simplicity and reliability, with users finding it easy to navigate and use for payroll and HR tasks. Despite this, some users experience technical issues and lack of customer support, which detracts from the overall experience.
Straggler
Ro receives mixed feedback, with users appreciating its potential for enhancing work productivity and engagement. However, some users may find certain features lacking or experience occasional technical difficulties, suggesting a need for further refinement.
Straggler
Ro receives mixed feedback, with users appreciating its potential for enhancing work productivity and engagement. However, some users may find certain features lacking or experience occasional technical difficulties, suggesting a need for further refinement.
Straggler
Ro receives mixed feedback, with users appreciating its potential for enhancing work productivity and engagement. However, some users may find certain features lacking or experience occasional technical difficulties, suggesting a need for further refinement.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Login Issues
Users experience frequent login problems, including being logged out unexpectedly and facing difficulties with password resets. This disrupts access to essential features, causing frustration and inefficiency.
Clocking In Problems
The app's clock-in feature is unreliable, often failing to register employee arrivals on time, leading to confusion and frustration among staff and management. This core functionality's inconsistency undermines the app's purpose.
App Performance
The app is criticized for being slow and glitchy, with users reporting long loading times and frequent crashes. This poor performance hinders productivity and user satisfaction.
User Interface Issues
The app's interface is not user-friendly, with features being difficult to find or disappearing after updates. This complicates navigation and reduces the app's usability.
Feature Accessibility
Certain features, such as viewing pay stubs or schedules, are not accessible or functional, especially after updates. This limits the app's utility for essential employee tasks.
Face ID Problems
Face ID functionality is inconsistent, requiring users to repeatedly set it up, which disrupts the login process and user experience. This inconsistency diminishes the app's convenience.
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Your voice of customer, unified
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal