RHS Grow - Plant & Garden Care

RHS Grow - Plant & Garden Care

RHS Grow - Plant & Garden Care

RHS Grow - Plant & Garden Care

This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.

Building trust in every customer interaction

Top Insights

Top Insights

Top Insights

A weekly roundup of Users report that the plant identification feature is often inaccurate, failing to correctly identify common plants. This issue affects about 20% of users, leading to dissatisfaction with the app's core functionality.'s key feedback

A weekly roundup of Users report that the plant identification feature is often inaccurate, failing to correctly identify common plants. This issue affects about 20% of users, leading to dissatisfaction with the app's core functionality.'s key feedback

A weekly roundup of Users report that the plant identification feature is often inaccurate, failing to correctly identify common plants. This issue affects about 20% of users, leading to dissatisfaction with the app's core functionality.'s key feedback

Subscription Confusion

Many users are frustrated by the lack of clarity regarding the app's subscription model, with some feeling misled into thinking the app was free. Approximately 30% of users express dissatisfaction with the unexpected paywall after downloading the app.

I downloaded the app thinking it was free, but was immediately asked to pay for a subscription to use any useful features.

Subscription Confusion

Many users are frustrated by the lack of clarity regarding the app's subscription model, with some feeling misled into thinking the app was free. Approximately 30% of users express dissatisfaction with the unexpected paywall after downloading the app.

I downloaded the app thinking it was free, but was immediately asked to pay for a subscription to use any useful features.

Subscription Confusion

Many users are frustrated by the lack of clarity regarding the app's subscription model, with some feeling misled into thinking the app was free. Approximately 30% of users express dissatisfaction with the unexpected paywall after downloading the app.

I downloaded the app thinking it was free, but was immediately asked to pay for a subscription to use any useful features.

Plant ID Inaccuracy

Users report that the plant identification feature is often inaccurate, failing to correctly identify common plants. This issue affects about 20% of users, leading to dissatisfaction with the app's core functionality.

The app failed to correctly identify my strawberry plants, mistaking them for buttercups.

Plant ID Inaccuracy

Users report that the plant identification feature is often inaccurate, failing to correctly identify common plants. This issue affects about 20% of users, leading to dissatisfaction with the app's core functionality.

The app failed to correctly identify my strawberry plants, mistaking them for buttercups.

Plant ID Inaccuracy

Users report that the plant identification feature is often inaccurate, failing to correctly identify common plants. This issue affects about 20% of users, leading to dissatisfaction with the app's core functionality.

The app failed to correctly identify my strawberry plants, mistaking them for buttercups.

Technical Issues

A significant number of users experience technical problems such as app crashes and freezing, which hinder their ability to use the app effectively. Approximately 15% of users report these issues.

The app keeps crashing every time I try to add a new plant, making it unusable.

Technical Issues

A significant number of users experience technical problems such as app crashes and freezing, which hinder their ability to use the app effectively. Approximately 15% of users report these issues.

The app keeps crashing every time I try to add a new plant, making it unusable.

Technical Issues

A significant number of users experience technical problems such as app crashes and freezing, which hinder their ability to use the app effectively. Approximately 15% of users report these issues.

The app keeps crashing every time I try to add a new plant, making it unusable.

Limited Free Features

Users are disappointed with the limited functionality available in the free version, which primarily offers only a watering schedule. This affects around 25% of users who expected more comprehensive free features.

The only thing the free version offers is a watering schedule, which I can easily set up on my phone's calendar.

Limited Free Features

Users are disappointed with the limited functionality available in the free version, which primarily offers only a watering schedule. This affects around 25% of users who expected more comprehensive free features.

The only thing the free version offers is a watering schedule, which I can easily set up on my phone's calendar.

Limited Free Features

Users are disappointed with the limited functionality available in the free version, which primarily offers only a watering schedule. This affects around 25% of users who expected more comprehensive free features.

The only thing the free version offers is a watering schedule, which I can easily set up on my phone's calendar.

Competitor Benchmark

A weekly roundup of Client

A weekly roundup of Client

Users' choice

PictureThis is praised for its accurate plant identification and comprehensive plant care advice, making it a favorite among users. However, some users express frustration over the subscription model and occasional misidentifications.

Users' choice

PictureThis is praised for its accurate plant identification and comprehensive plant care advice, making it a favorite among users. However, some users express frustration over the subscription model and occasional misidentifications.

Users' choice

PictureThis is praised for its accurate plant identification and comprehensive plant care advice, making it a favorite among users. However, some users express frustration over the subscription model and occasional misidentifications.

Runner up

PlantSnap is appreciated for its vast plant database and user-friendly interface, which helps users identify plants quickly. Despite its strengths, some users report inaccuracies in plant identification and dissatisfaction with the app's premium features.

Runner up

PlantSnap is appreciated for its vast plant database and user-friendly interface, which helps users identify plants quickly. Despite its strengths, some users report inaccuracies in plant identification and dissatisfaction with the app's premium features.

Runner up

PlantSnap is appreciated for its vast plant database and user-friendly interface, which helps users identify plants quickly. Despite its strengths, some users report inaccuracies in plant identification and dissatisfaction with the app's premium features.

Straggler

RHS Grow receives mixed feedback, with users appreciating its extensive plant database and expert advice. However, some users are disappointed with the premium features being behind a paywall and occasional inaccuracies in plant identification.

Straggler

RHS Grow receives mixed feedback, with users appreciating its extensive plant database and expert advice. However, some users are disappointed with the premium features being behind a paywall and occasional inaccuracies in plant identification.

Straggler

RHS Grow receives mixed feedback, with users appreciating its extensive plant database and expert advice. However, some users are disappointed with the premium features being behind a paywall and occasional inaccuracies in plant identification.

Nuggets

Major highlights of the week

Nuggets

Major highlights of the week

Nuggets

Major highlights of the week

Subscription Confusion

Users are frustrated by the lack of clarity regarding the app's subscription model, leading to unexpected charges and dissatisfaction. Many users feel misled by the app's initial free download, only to discover that most features require a paid subscription.

Plant Database Gaps

The app's plant database is incomplete, with users unable to find profiles for common plants, which diminishes the app's utility. This issue is compounded by the inability to add or request new plant entries, leaving users frustrated.

Technical Issues

Users experience frequent app crashes and freezing, which disrupts their ability to use the app effectively. These technical problems lead to user dissatisfaction and hinder the app's overall functionality.

Screen Compatibility

The app's interface does not resize properly on certain devices, making it difficult for users to navigate and utilize features. This lack of screen compatibility results in a poor user experience.

Overwhelming Care Tips

The app provides an overwhelming number of care tips that are not easily customizable, leading to user frustration. Users desire the ability to personalize care tips to better manage their gardening tasks.

Misleading Free Features

Users are disappointed to find that the app's free features are extremely limited, contrary to their expectations. The app's description suggests more functionality is available for free than is actually the case.

Your voice of customer, unified

Your voice of customer, unified

Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

How leading brands use Clarity

How leading brands use Clarity

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

126 million

global subscribers

126 million

global subscribers

126 million

global subscribers

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

467,000

monthly customers

467,000

monthly customers

467,000

monthly customers