LTK: Watch Creators Near You
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Search Functionality Issues
Users are frustrated with the app's search functionality, which often yields irrelevant results or fails to find specific creators or items. This issue affects about 25% of users, who find the search feature unreliable and confusing.
Searching for specific brands or creators is a nightmare; the results are always unrelated.
Auto-Refresh Annoyance
Many users are annoyed by the app's tendency to refresh and return to the top of the feed after viewing a product, causing them to lose their place. This affects around 20% of users, who find it disrupts their browsing experience.
Every time I click on an item and go back, the app refreshes to the top, which is very frustrating.
Android User Disparity
Android users feel neglected as the app lacks features available on iOS, and it performs poorly on Android devices. Approximately 15% of users express dissatisfaction with the app's performance on Android, citing missing features and frequent glitches.
The app is almost unusable on Android; it lacks features and is very glitchy.
Users' choice
Motom receives high praise for its user-friendly interface and the ability to shop directly from TikTok and Instagram influencers. Users appreciate the ease of finding and purchasing items, although some report issues with app speed and glitches.
Runner up
Flip is highly regarded for its convenience in aggregating shopping ads and deals, making it easy for users to plan their shopping trips. Users appreciate the app's reliability and comprehensive coverage of local stores, though some express frustration with occasional technical issues.
Straggler
LTK receives mixed feedback, with users enjoying the concept of shopping directly from influencers but facing significant technical issues. Many users report app crashes, login problems, and slow performance, particularly on Android devices, which detracts from the overall experience.
Search Functionality Issues
The search feature is ineffective, often returning irrelevant results or failing to find specific items and creators, leading to user frustration. This undermines the app's core value proposition of easy discovery and shopping.
Auto-Refresh Frustration
The app's auto-refresh feature disrupts user experience by returning users to the top of the feed after viewing a product, causing them to lose their place and discouraging further exploration.
Android App Disparity
The Android version of the app lacks features available on iOS, such as collections and creator tools, leading to a subpar experience for Android users and potential loss of engagement.
Glitchy Performance
Frequent glitches, crashes, and slow loading times severely impact the app's usability, causing frustration and reducing user retention.
Notification Overload
Users are overwhelmed by non-personalized notifications, which are perceived as spammy and detract from the app's value, leading to potential disengagement.
Inadequate Male Representation
The app's content and creator recommendations are heavily skewed towards female users, limiting its appeal and utility for male shoppers.
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
