Revolut Business
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Many users express dissatisfaction with the slow and unhelpful customer support, especially during critical incidents. Around 15% of users report receiving only automated responses or facing long wait times for resolution. Example: 'Revolut's lack of human contact for urgent issues is unacceptable, especially when handling client funds.''s key feedback
A weekly roundup of Many users express dissatisfaction with the slow and unhelpful customer support, especially during critical incidents. Around 15% of users report receiving only automated responses or facing long wait times for resolution. Example: 'Revolut's lack of human contact for urgent issues is unacceptable, especially when handling client funds.''s key feedback
A weekly roundup of Many users express dissatisfaction with the slow and unhelpful customer support, especially during critical incidents. Around 15% of users report receiving only automated responses or facing long wait times for resolution. Example: 'Revolut's lack of human contact for urgent issues is unacceptable, especially when handling client funds.''s key feedback
Account Access Issues
A significant number of users face difficulties accessing their accounts, especially during urgent situations like phone theft or account reviews. Approximately 10% of users report being stuck in loops or unable to access their accounts, leading to frustration and trust issues. Example: 'After my phone was stolen, I couldn't access my account and was stuck in a registration loop with no immediate support.'
After my phone was stolen, I couldn't access my account and was stuck in a registration loop with no immediate support.
Account Access Issues
A significant number of users face difficulties accessing their accounts, especially during urgent situations like phone theft or account reviews. Approximately 10% of users report being stuck in loops or unable to access their accounts, leading to frustration and trust issues. Example: 'After my phone was stolen, I couldn't access my account and was stuck in a registration loop with no immediate support.'
After my phone was stolen, I couldn't access my account and was stuck in a registration loop with no immediate support.
Account Access Issues
A significant number of users face difficulties accessing their accounts, especially during urgent situations like phone theft or account reviews. Approximately 10% of users report being stuck in loops or unable to access their accounts, leading to frustration and trust issues. Example: 'After my phone was stolen, I couldn't access my account and was stuck in a registration loop with no immediate support.'
After my phone was stolen, I couldn't access my account and was stuck in a registration loop with no immediate support.
Customer Support Delays
Many users express dissatisfaction with the slow and unhelpful customer support, especially during critical incidents. Around 15% of users report receiving only automated responses or facing long wait times for resolution. Example: 'Revolut's lack of human contact for urgent issues is unacceptable, especially when handling client funds.'
Revolut's lack of human contact for urgent issues is unacceptable, especially when handling client funds.
Customer Support Delays
Many users express dissatisfaction with the slow and unhelpful customer support, especially during critical incidents. Around 15% of users report receiving only automated responses or facing long wait times for resolution. Example: 'Revolut's lack of human contact for urgent issues is unacceptable, especially when handling client funds.'
Revolut's lack of human contact for urgent issues is unacceptable, especially when handling client funds.
Customer Support Delays
Many users express dissatisfaction with the slow and unhelpful customer support, especially during critical incidents. Around 15% of users report receiving only automated responses or facing long wait times for resolution. Example: 'Revolut's lack of human contact for urgent issues is unacceptable, especially when handling client funds.'
Revolut's lack of human contact for urgent issues is unacceptable, especially when handling client funds.
Account Freezing
Users are frustrated with accounts being frozen without notice, impacting their business operations. Approximately 8% of users have experienced unexpected account holds, causing significant business disruptions. Example: 'My account was held for review without notice, causing payment issues for my suppliers.'
My account was held for review without notice, causing payment issues for my suppliers.
Account Freezing
Users are frustrated with accounts being frozen without notice, impacting their business operations. Approximately 8% of users have experienced unexpected account holds, causing significant business disruptions. Example: 'My account was held for review without notice, causing payment issues for my suppliers.'
My account was held for review without notice, causing payment issues for my suppliers.
Account Freezing
Users are frustrated with accounts being frozen without notice, impacting their business operations. Approximately 8% of users have experienced unexpected account holds, causing significant business disruptions. Example: 'My account was held for review without notice, causing payment issues for my suppliers.'
My account was held for review without notice, causing payment issues for my suppliers.
Unjustified Fees
Some users are unhappy with unexpected fees and changes in plan costs without consent. About 5% of users report being charged for services they did not agree to, leading to dissatisfaction. Example: 'My basic plan was changed to £10 a month without my consent, and I was refused a refund.'
My basic plan was changed to £10 a month without my consent, and I was refused a refund.
Unjustified Fees
Some users are unhappy with unexpected fees and changes in plan costs without consent. About 5% of users report being charged for services they did not agree to, leading to dissatisfaction. Example: 'My basic plan was changed to £10 a month without my consent, and I was refused a refund.'
My basic plan was changed to £10 a month without my consent, and I was refused a refund.
Unjustified Fees
Some users are unhappy with unexpected fees and changes in plan costs without consent. About 5% of users report being charged for services they did not agree to, leading to dissatisfaction. Example: 'My basic plan was changed to £10 a month without my consent, and I was refused a refund.'
My basic plan was changed to £10 a month without my consent, and I was refused a refund.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Wise Business is highly praised for its efficiency in handling international transactions, offering competitive exchange rates, and providing a seamless user experience. Users appreciate the cost savings and speed of transfers, making it a preferred choice for foreign transactions.
Users' choice
Wise Business is highly praised for its efficiency in handling international transactions, offering competitive exchange rates, and providing a seamless user experience. Users appreciate the cost savings and speed of transfers, making it a preferred choice for foreign transactions.
Users' choice
Wise Business is highly praised for its efficiency in handling international transactions, offering competitive exchange rates, and providing a seamless user experience. Users appreciate the cost savings and speed of transfers, making it a preferred choice for foreign transactions.
Runner up
Revolut Business receives mixed feedback, with users appreciating its ease of use, innovative features, and efficiency in managing business finances. However, there are significant concerns about customer service, account suspensions, and unexpected fees, which have led to frustration and distrust among some users.
Runner up
Revolut Business receives mixed feedback, with users appreciating its ease of use, innovative features, and efficiency in managing business finances. However, there are significant concerns about customer service, account suspensions, and unexpected fees, which have led to frustration and distrust among some users.
Runner up
Revolut Business receives mixed feedback, with users appreciating its ease of use, innovative features, and efficiency in managing business finances. However, there are significant concerns about customer service, account suspensions, and unexpected fees, which have led to frustration and distrust among some users.
Straggler
Monzo Business is well-regarded for its user-friendly interface, innovative features like early access to funds, and strong customer service. However, some users have experienced issues with account closures and customer support, which have affected their overall satisfaction.
Straggler
Monzo Business is well-regarded for its user-friendly interface, innovative features like early access to funds, and strong customer service. However, some users have experienced issues with account closures and customer support, which have affected their overall satisfaction.
Straggler
Monzo Business is well-regarded for its user-friendly interface, innovative features like early access to funds, and strong customer service. However, some users have experienced issues with account closures and customer support, which have affected their overall satisfaction.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Account Access Issues
Users face significant challenges accessing their accounts after security incidents, with no immediate support available, leading to prolonged account lockouts and business disruptions. This lack of responsive customer service during critical times undermines trust in the platform's reliability.
Unexpected Account Holds
Accounts are being held for review without prior notice, causing severe disruptions in business operations and financial losses. The lack of communication and transparency during these holds exacerbates user frustration and operational challenges.
Inadequate Customer Support
The customer support system is perceived as ineffective, with users receiving automated responses and no resolution to urgent issues. This lack of human interaction and problem-solving capability is a major pain point for business users.
Unjustified Account Closures
Accounts are being closed without explanation or refund of prepaid fees, leaving businesses without banking services and financial restitution. This practice raises concerns about the platform's stability and fairness.
Identity Verification Failures
The identity verification process is unreliable, leading to lost funds and unauthorized plan changes without user consent. This undermines confidence in the platform's security and billing practices.
Intrusive Notifications
Users are frustrated by persistent pop-ups and notifications, especially when they have disabled them, impacting the user experience negatively. This issue detracts from the app's usability and user satisfaction.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal