PlayMetrics
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 25% of users experience issues with notification badges not clearing even after messages are read, leading to confusion and missed communications. This problem affects the app's core functionality as a communication tool, causing users to miss important updates.'s key feedback
A weekly roundup of Around 25% of users experience issues with notification badges not clearing even after messages are read, leading to confusion and missed communications. This problem affects the app's core functionality as a communication tool, causing users to miss important updates.'s key feedback
A weekly roundup of Around 25% of users experience issues with notification badges not clearing even after messages are read, leading to confusion and missed communications. This problem affects the app's core functionality as a communication tool, causing users to miss important updates.'s key feedback
Login Issues
A significant number of users, approximately 30%, report persistent login issues, including frequent logouts and authentication errors, which disrupt their experience and make the app feel unreliable. Users are frustrated with having to repeatedly enter their credentials, which diminishes the app's usability.
The app constantly logs me out, requiring me to log in every single day, which is incredibly frustrating.
Login Issues
A significant number of users, approximately 30%, report persistent login issues, including frequent logouts and authentication errors, which disrupt their experience and make the app feel unreliable. Users are frustrated with having to repeatedly enter their credentials, which diminishes the app's usability.
The app constantly logs me out, requiring me to log in every single day, which is incredibly frustrating.
Login Issues
A significant number of users, approximately 30%, report persistent login issues, including frequent logouts and authentication errors, which disrupt their experience and make the app feel unreliable. Users are frustrated with having to repeatedly enter their credentials, which diminishes the app's usability.
The app constantly logs me out, requiring me to log in every single day, which is incredibly frustrating.
Notification Glitches
Around 25% of users experience issues with notification badges not clearing even after messages are read, leading to confusion and missed communications. This problem affects the app's core functionality as a communication tool, causing users to miss important updates.
Notification badges won't clear even after reading messages, making it hard to know when new information is available.
Notification Glitches
Around 25% of users experience issues with notification badges not clearing even after messages are read, leading to confusion and missed communications. This problem affects the app's core functionality as a communication tool, causing users to miss important updates.
Notification badges won't clear even after reading messages, making it hard to know when new information is available.
Notification Glitches
Around 25% of users experience issues with notification badges not clearing even after messages are read, leading to confusion and missed communications. This problem affects the app's core functionality as a communication tool, causing users to miss important updates.
Notification badges won't clear even after reading messages, making it hard to know when new information is available.
Loading Delays
Approximately 20% of users report that the app takes an excessively long time to load, with multiple loading screens before content appears. This slow performance discourages users from opening the app and affects their overall satisfaction.
The app takes forever to load, with multiple loading animations before I can access any content.
Loading Delays
Approximately 20% of users report that the app takes an excessively long time to load, with multiple loading screens before content appears. This slow performance discourages users from opening the app and affects their overall satisfaction.
The app takes forever to load, with multiple loading animations before I can access any content.
Loading Delays
Approximately 20% of users report that the app takes an excessively long time to load, with multiple loading screens before content appears. This slow performance discourages users from opening the app and affects their overall satisfaction.
The app takes forever to load, with multiple loading animations before I can access any content.
Internal Browser Issues
About 15% of users are frustrated with the internal browser's lack of functionality, such as the absence of a close button, forcing them to restart the app to exit. This issue makes navigation cumbersome and detracts from the user experience.
The internal browser lacks a close button, so I have to kill the app to exit, which is very inconvenient.
Internal Browser Issues
About 15% of users are frustrated with the internal browser's lack of functionality, such as the absence of a close button, forcing them to restart the app to exit. This issue makes navigation cumbersome and detracts from the user experience.
The internal browser lacks a close button, so I have to kill the app to exit, which is very inconvenient.
Internal Browser Issues
About 15% of users are frustrated with the internal browser's lack of functionality, such as the absence of a close button, forcing them to restart the app to exit. This issue makes navigation cumbersome and detracts from the user experience.
The internal browser lacks a close button, so I have to kill the app to exit, which is very inconvenient.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
TeamSnap receives mixed feedback, with users appreciating its scheduling features but expressing frustration over excessive ads and intrusive marketing. Many users find the app's interface cluttered and the ads disruptive, leading to a negative user experience.
Users' choice
TeamSnap receives mixed feedback, with users appreciating its scheduling features but expressing frustration over excessive ads and intrusive marketing. Many users find the app's interface cluttered and the ads disruptive, leading to a negative user experience.
Users' choice
TeamSnap receives mixed feedback, with users appreciating its scheduling features but expressing frustration over excessive ads and intrusive marketing. Many users find the app's interface cluttered and the ads disruptive, leading to a negative user experience.
Runner up
PlayMetrics has received largely negative feedback, with users criticizing its frequent login issues, clunky interface, and unreliable communication features. While some users appreciate its comprehensive scheduling and management tools, the app's technical glitches and poor customer support overshadow its potential benefits.
Runner up
PlayMetrics has received largely negative feedback, with users criticizing its frequent login issues, clunky interface, and unreliable communication features. While some users appreciate its comprehensive scheduling and management tools, the app's technical glitches and poor customer support overshadow its potential benefits.
Runner up
PlayMetrics has received largely negative feedback, with users criticizing its frequent login issues, clunky interface, and unreliable communication features. While some users appreciate its comprehensive scheduling and management tools, the app's technical glitches and poor customer support overshadow its potential benefits.
Straggler
SportsEngine is criticized for its user-unfriendly interface and frequent technical issues, such as login problems and chat malfunctions. Users are frustrated by the app's lack of intuitive design and excessive ads, which detract from its functionality as a sports management tool.
Straggler
SportsEngine is criticized for its user-unfriendly interface and frequent technical issues, such as login problems and chat malfunctions. Users are frustrated by the app's lack of intuitive design and excessive ads, which detract from its functionality as a sports management tool.
Straggler
SportsEngine is criticized for its user-unfriendly interface and frequent technical issues, such as login problems and chat malfunctions. Users are frustrated by the app's lack of intuitive design and excessive ads, which detract from its functionality as a sports management tool.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Login Persistence
Users experience frequent logouts, requiring them to re-enter credentials every time they open the app, which disrupts the user experience and feels outdated. This issue is exacerbated by token and authentication errors that prevent seamless access.
Notification Glitches
Notification badges do not clear even after messages are read, causing confusion and making it difficult to track new communications. This flaw undermines the app's core function as a communication tool.
Loading Delays
The app suffers from prolonged loading times, with multiple animations before content appears, leading to user frustration and reluctance to use the app. This inefficiency detracts from the app's usability.
Internal Browser Issues
The internal browser lacks a close button, forcing users to kill the app to exit, which is inconvenient and disrupts the user flow. This design oversight diminishes the app's overall user experience.
Communication Limitations
The chat feature is basic and lacks essential functionalities like editing messages, adding links, and intuitive scrolling, making communication cumbersome. These limitations hinder effective team management.
Duplicate Event Confusion
Duplicate events appear on the calendar due to scheduling conflicts, causing confusion about event status. The inability to hard delete these duplicates complicates schedule management.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal